Pizza Pizza
500 Kipling Avenue,
Toronto, M8Z 5E5, ON,
Canada
Toronto, M8Z 5E5, ON,
Canada
1 416-967-1010
Leisure and Hospitality
Pizza Pizza Technographics
Pizza Pizza Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pizza Pizza and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Pizza Pizza employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pizza Pizza has purchased the following applications: Google Workspace (Formerly Google G-Suite) for Collaboration in 2018, Forter for eCommerce Fraud Protection in 2020, Genesys Cloud CX for Call Center in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pizza Pizza is running and its propensity to invest more and deepen its relationship with Google , Forter , Visionmax Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pizza Pizza revenues, which have grown to $26.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pizza Pizza intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pizza Pizza Tech Stack and Enterprise Applications
Pizza Pizza Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 Pizza Pizza implemented Google Workspace (Formerly Google G-Suite) to support Collaboration across its Canada operations. The implementation provisioned the pizzapizza.ca domain to deliver corporate Gmail and core collaboration services to the companys 1200 employees.
Core modules configured included Gmail, Calendar, Google Drive, Docs, Sheets, Slides and Google Meet, with shared drives and group based access controls used to organize team content. Administrative controls were applied through the Google Workspace Admin console, covering user provisioning, group management, email routing and device access policies for desktop and mobile users.
Operational coverage focused on corporate offices and store operations within Canada, aligning Collaboration tooling with business functions such as corporate communications, store operations and marketing. Governance emphasized centralized administration, domain based account management and standardized sharing policies to enforce consistent collaboration workflows across the enterprise.
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Pizza Pizza eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Forter | Legacy | Forter | eCommerce Fraud Protection | eCommerce | n/a | 2020 | 2020 |
In 2020, Pizza Pizza deployed Forter on its website to provide eCommerce Fraud Protection for online ordering and checkout risk decisions. The implementation centers on Forter as the primary fraud detection layer for the brand's digital storefront, aligning fraud decisioning with online payment flows and order validation processes.
Forter was configured to deliver real-time decisioning, risk scoring, device fingerprinting, policy orchestration, and automated versus manual review workflows consistent with eCommerce Fraud Protection capabilities. Configuration emphasis focused on policy rules, decisioning thresholds, and a review queue to support fraud operations and customer service intervention when needed.
Integrations are implemented at the checkout and payment processing touchpoints and feed order validation signals into back office order management and customer support workflows. Operational ownership sits with e-commerce operations, payments and fraud operations teams, with ongoing policy tuning and governance by the fraud operations function to manage automated decision logic and manual review procedures.
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Online Food Ordering System | eCommerce |
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2014 | 2014 |
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Pizza Pizza CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Cloud CX | Call Center | CRM | n/a | 2024 | 2024 |
In 2024, Pizza Pizza implemented Genesys Cloud CX for its Call Center. The deployment established a cloud-native contact center platform to support customer service and order support across the company’s Canadian operations, aligning the company application Genesys Cloud CX with the Call Center business function.
Genesys Cloud CX was configured to deliver core Call Center capabilities including multichannel contact routing, voice and web messaging handling, an integrated agent desktop with real-time analytics, workforce management, and quality monitoring. Configuration focused on unified routing and session management, role-based agent workflows, and agent assist functions to standardize handling of inbound and digital contacts while enabling scalable cloud orchestration and reporting.
Operational scope covered contact center agents, supervisors, and operations managers within Pizza Pizza’s customer support organization, with governance oriented around agent scheduling, quality assurance, and analytics-driven routing and staffing. Rollout in 2024 represented a cloud-first contact center initiative that aligned operational processes to multichannel engagement patterns. For context, Genesys announced in 2024 that the Genesys Cloud platform had reached nearly $1.8 billion annual recurring revenue and showed accelerated adoption of AI capabilities such as native digital bots and Agent Copilot across its customer base, signaling available platform innovation to support ongoing enhancements.
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience, Customer Analytics | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Pizza Pizza ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Pizza Pizza PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2024 | 2024 |
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Pizza Pizza IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Pizza Pizza CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2007 | 2007 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Pizza Pizza
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Pizza Pizza Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pizza Pizza IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pizza Pizza digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Pizza Pizza Technographics
Pizza Pizza is a Leisure and Hospitality organization based in Canada,
with around 1200 employees and annual revenues of $26.0 million.
Pizza Pizza operates a diverse technology stack with applications such as
Google Workspace (Formerly Google G-Suite), Forter and Genesys Cloud CX,
covering areas like Collaboration, eCommerce Fraud Protection and Call Center.
Pizza Pizza has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Google, Forter and Genesys.
Pizza Pizza recently adopted applications including
Genesys Cloud CX in 2024, ToolJet in 2024 and Qualtrics CustomerXM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pizza Pizza’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pizza Pizza’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pizza Pizza technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.