Doha, N/A,
Qatar
Qatar Insurance Company Technographics
Qatar Insurance Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Qatar Insurance Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Qatar Insurance Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qatar Insurance Company has purchased the following applications: Cisco Webex Meetings for Audio Video and Web Conferencing in 2019, CMS Made Simple for Web Content Management in 2012, Gallabox Customer Support for Customer Support in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qatar Insurance Company is running and its propensity to invest more and deepen its relationship with Cisco Systems , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qatar Insurance Company revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qatar Insurance Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Qatar Insurance Company Tech Stack and Enterprise Applications
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CMS Made Simple | Legacy | CMS Made Simple | Web Content Management | Content Management | n/a | 2012 | 2012 |
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Web Content Management | Content Management |
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2016 | 2016 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Gallabox | Legacy | Gallabox Customer Support | Customer Support | CRM | n/a | 2024 | 2024 |
In 2024, Qatar Insurance Company implemented Gallabox Customer Support to centralize customer messaging and automate lead handling. The Gallabox Customer Support deployment is categorized as Customer Support and targeted the companys BFSI customer support and lead management workflows across Qatar and the wider GCC region.
Implementation consolidated personal WhatsApp channels into a centralized team inbox, introduced AI powered automation for lead qualification, and implemented reporting capabilities for messaging and lead metrics. Functional capabilities implemented included team inbox routing, automated lead qualification workflows, AI assisted response automation, and dashboard reporting tied to messaging activity.
The solution integrated WhatsApp with Qatar Insurance Company CRM to capture leads and synchronize contact and case data for downstream servicing, reporting, and sales follow up. Operational coverage explicitly included customer support and sales functions across multiple GCC markets, creating unified messaging continuity and standardized response governance.
Governance and process changes centralized ownership of customer messaging into team level workflows, moved agents off personal WhatsApp into the platform, and introduced escalation and SLA controls. The case study notes explicit outcomes for Qatar Insurance Company, reporting a 102% increase in lead generation, 31% higher productivity, and a two times improvement in customer satisfaction following the Gallabox Customer Support rollout.
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Tag Management | CRM |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Qatar Insurance Company
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Qatar Insurance Company Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||