QVC
1200 Wilson Drive West,
Chester, 19380, PA,
United States
Chester, 19380, PA,
United States
1 484-701-1000
Retail
QVC Technographics
QVC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by QVC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22000 QVC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that QVC has purchased the following applications: SAP S/4 HANA for ERP Financial in 2019, Sterling Background Check for BackGround Screening in 2017, Wolters Kluwer Passport for Legal Practice Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems QVC is running and its propensity to invest more and deepen its relationship with SAP , Sterling Talent Solutions , PayScale or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing QVC revenues, which have grown to $9.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for QVC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
QVC Tech Stack and Enterprise Applications
QVC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019, QVC implemented SAP S/4 HANA for ERP Financial to consolidate the retailer's core finance and accounting capabilities on a single SAP S/4 HANA instance. The deployment explicitly targeted enterprise financial management and reporting, establishing SAP S/4 HANA as the primary system of record for accounting, close orchestration, and statutory reporting within QVC's finance organization.
The implementation concentrated on SAP S/4 HANA finance capabilities, including Financial Accounting FI and Controlling CO, general ledger design, accounts payable, accounts receivable, fixed asset accounting, and period end close processes. Configuration emphasized harmonized chart of accounts, ledger and posting structures, multicurrency accounting support, and tax and statutory reporting frameworks consistent with ERP Financial functional requirements.
Operationally the program was led by an SAP Finance lead beginning in September 2019, with rollout scope focused on corporate finance and accounting teams across QVC. Governance around finance process ownership, centralized financial master data, and change control for the financial close was instituted to align operational workflows with the SAP S/4 HANA ERP Financial core.
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QVC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sterling Talent Solutions | Legacy | Sterling Background Check | BackGround Screening | HCM | n/a | 2017 | 2017 |
In 2017 QVC implemented Sterling Background Check as its BackGround Screening application to support hiring, onboarding, and pre-employment screening workflows across site-level staffing teams. The deployment was centered on operational use by People and Org coordinators and staffing office support specialists who maintained the new hire database and coordinated candidate processing activities.
Sterling Background Check was configured to capture and record background information, support pre-employment testing coordination, log candidate status changes including rescinds, and maintain orientation rosters and attendance records. Functional usage included importing applicant records, assigning interview slots, and entering screening results and related candidate data into Sterling Background Check.
Integration points were explicit in operational practice, with coordinators entering screening details into Sterling Background Check and interfacing with QVC systems such as Workday and the Team Member Services portal for payroll document scanning and escalation. Staff monitored multiple internal databases in parallel with Sterling Background Check to reconcile hiring data, and the application operated within the HR and Talent Acquisition workflow for U.S. site hiring.
Governance and process controls emphasized tight partnership with Talent Acquisition, routine monitoring of candidate pipelines, and defined escalation paths for payroll and Workday issues. Day-to-day operations included facilitation of new hire orientation, delivery of ethics and compliance training content tied to onboarding, and coordination of wellbeing and site-level initiatives from within the Sterling Background Check driven hiring process.
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Compensation Management | HCM |
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2018 | 2018 |
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Core HR | HCM |
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2017 | 2017 |
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Onboarding | HCM |
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2017 | 2017 |
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Payroll | HCM |
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2017 | 2017 |
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Time and Attendance | HCM |
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2020 | 2020 |
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QVC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wolters Kluwer | Legacy | Wolters Kluwer Passport | Legal Practice Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, QVC implemented Wolters Kluwer Passport as a Legal Practice Management application and deployed the Passport instance on its public website for electronic invoicing and legal intake access. The deployment model emphasizes a web-embedded Passport experience, enabling external suppliers and internal requestors to interact with Passport through QVC’s site rather than a purely internal portal.
Wolters Kluwer Passport was configured to deliver core Legal Practice Management capabilities including matter management, document management, billing and invoicing, and compliance workflow automation. Configuration work centered on role based access controls, workflow orchestration for invoice and matter routing, and document retention rules consistent with legal department requirements.
Operational coverage is focused on legal, procurement, and accounts payable functions, with the Passport instance serving as the front door for supplier invoicing and legal matter intake. Governance adjustments described include centralized intake and approval routing, formalized audit trails, and workflow based assignment to legal owners, enabling consistent processing across QVC’s internal teams.
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QVC Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2013 | 2013 |
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QVC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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QVC Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2020 | 2020 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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QVC eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Shipping Management | eCommerce |
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2018 | 2018 |
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QVC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Analytics | CRM |
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2004 | 2004 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2018 | 2018 |
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Partner Relationship Management | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2014 | 2014 |
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QVC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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QVC Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procure to Pay | Procurement |
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2014 | 2015 |
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Sourcing | Procurement |
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2019 | 2019 |
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QVC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Data Warehouse Appliance | IaaS |
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2013 | 2013 |
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QVC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at QVC
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President Human Resources | VP | HR | |
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Parcel Carrier Manager | Manager | Finance | |
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Shipping Area Manager | Manager | Supply Chain | |
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Manager, Fulfillment Center Operations | Manager | Finance | |
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Supply Chain Operations Team Leader | Manager | Supply Chain | |
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Manager, Enterprise Data Management | Manager | IT | |
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Analytics Manager / Sr.Reporting Analyst | Manager | IT | |
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Senior Manager, Advance Analytics and Insights | Manager | IT | |
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Director, Analytics and Consumer Insights | Director | IT | |
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Manager, Talent Acquisition - Operations & Broadcasting | Manager | HR | |
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Human Resources Business Partner | Manager | HR | |
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VP, Legal - Labor and Employment | VP | Operations | |
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Assistant General Counsel | Non Manager | Operations | |
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Legal Operations and Technology Analyst | Manager | Operations | |
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Assistant General Counsel - Technology Law and Transactions, Legal AI Lead | Non Manager | Operations | |
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Sr Human Resources Business Partner | Director | HR | |
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Senior Payroll Specialist | Non Manager | HR | |
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Director HR Business Partner | Director | HR | |
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People Manager | Manager | HR | |
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Apps Being Evaluated by QVC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from QVC IT executives and key decision makers. This section highlights QVC's latest recorded technology evaluations, including Manhattan WMS for Warehouse Management on 2025-07-24 and Alorica Customer Experience Management for Customer Experience on 2025-06-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the QVC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-07-24 | QVC | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |
| 2025-06-26 | QVC | Evaluated | Alorica | Alorica Customer Experience Management | Customer Experience | CRM |
FAQ - APPS RUN THE WORLD QVC Technographics
QVC is a Retail organization based in United States,
with around 22000 employees and annual revenues of $9.50 billion.
QVC operates a diverse technology stack with applications such as
SAP S/4 HANA, Sterling Background Check and Wolters Kluwer Passport,
covering areas like ERP Financial, BackGround Screening and Legal Practice Management.
QVC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Sterling Talent Solutions and Wolters Kluwer.
QVC recently adopted applications including
Bambuser Video Commerce in 2022, Atlassian Jira Service Desk in 2022 and Amazon Elastic Load Balancing (ELB) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of QVC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates QVC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete QVC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.