RBL Bank
One World Center, Tower 2B 6th Floor 841, Senapati Bapat Marg Lower Parel (West),
Mumbai, 400013,
India
Mumbai, 400013,
India
91 22 4302 0600
Banking and Financial Services
RBL Bank Technographics
RBL Bank Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RBL Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 22564 RBL Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RBL Bank has purchased the following applications: Fiserv VisionPLUS for Payment Processing in 2018, Oracle Cloud HCM for Core HR in 2020, Infosys Finacle for Core Banking in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RBL Bank is running and its propensity to invest more and deepen its relationship with Fiserv , Oracle , Infosys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RBL Bank revenues, which have grown to $1.20 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RBL Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RBL Bank Tech Stack and Enterprise Applications
RBL Bank ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv VisionPLUS | Payment Processing | ERP | n/a | 2018 | 2019 |
In 2018, RBL Bank implemented Fiserv VisionPLUS, deploying Payment Processing capabilities to support its credit card business. The deployment was executed through a commercial tie up with First Data to provision end to end card processing services and next generation payment technology for the bank.
Fiserv VisionPLUS was configured to provide core Payment Processing functionality including account lifecycle management, authorization and transaction processing, billing and settlement workflows, dispute and chargeback handling, and fraud detection and risk controls. Configuration work emphasized platform scalability and security controls consistent with enterprise card processing, including role based access and data protection measures.
The program covered retail card operations for RBL Bank and was positioned to scale transaction volumes across the bank's credit card portfolio in India. The implementation established operational flows for transaction routing, authorization processing, and customer servicing on the VisionPLUS platform, with First Data supplying the operational processing services under the commercial agreement.
Governance centered on product and feature rollout driven by the bank's retail leadership, enabling RBL Bank to introduce new card features and scale transactions on a secure and scalable platform. Bank statements indicated the initiative was intended to strengthen competitive positioning in the evolving Indian market and to provide a foundation for future card product innovations.
|
RBL Bank HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud HCM | Core HR | HCM | n/a | 2020 | 2021 |
In 2020, RBL Bank implemented Oracle Cloud HCM in the Core HR category. The deployment centered on an HRMS operating model where the inhouse HRMS team managed day to day activities to support HR and other interrelated functions, with explicit operational ties to Oracle Fusion HCM and Taleo as part of the talent and recruiting landscape.
Oracle Cloud HCM was configured to deliver standard Core HR capabilities including employee master data and workforce administration, talent lifecycle management, requisition to onboarding workflows, and configurable performance and competency processes. The implementation emphasized usability and ongoing configuration, with business analysis driving recommendations, feasibility and gap fit analysis for change requests, and prioritization of functional workflows to meet user requirements.
Technical workstreams focused on developing API integration processes for automation, establishing data exchange between Oracle Cloud HCM, Taleo, and adjacent HR systems, and formalizing interfaces to support recruiting and HR operations. Integration efforts were framed around API led automation and operational orchestration, with the HRMS team responsible for defining requirements and the technical specifications necessary for secure, repeatable system-to-system communication.
Governance and operational ownership rested with the HRMS lead who performed business analysis, prepared business plans, and managed HRMS vendors to achieve defined objectives. Change control incorporated requirement gathering, gap fit analysis, a change request process, and a problem management approach to analyze frequently occurring issues and implement permanent fixes, ensuring the HRMS remained aligned with HR business processes and user needs.
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2020 | 2020 |
|
RBL Bank ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infosys | Legacy | Infosys Finacle | Core Banking | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, RBL Bank deployed Infosys Finacle, adopting the Finacle Assure managed service as part of its Core Banking environment on Amazon Web Services cloud. The deployment used the Infosys Finacle suite from EdgeVerve Systems to provide preventive maintenance and continuous monitoring for enterprise applications.
Finacle Assure was configured to deliver real time early warning alerts, predictive models driven by health checks and pattern analysis, and proactive recommendations for capacity planning. The implementation included a command center and a round the clock quick response team to manage incidents, maintain application performance, and automate monitoring workflows.
The architecture leveraged AWS services including Elastic Compute Cloud EC2, Auto Scaling and Simple Storage Service S3 to host monitoring, telemetry ingestion, and scalable compute for analytics, enabling easier integration and scalability of monitoring across enterprise wide applications. Operational scope covered RBL Bank IT infrastructure and applications, shifting IT operations from a reactive to a proactive maintenance posture while supporting business teams responsible for product delivery and customer facing services.
Governance incorporated managed service operating procedures, a round the clock command center for incident escalation, and proactive capacity recommendations to support high availability objectives. According to RBL Bank and Infosys, the deployment produced uninterrupted operations and improved visibility into infrastructure and application usage, while enabling cost optimization and greater operational agility.
|
|
|
|
|
Loan Management | ERP Services and Operations |
|
2018 | 2018 |
|
RBL Bank AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
RBL Bank Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Blockchain Platform | Blockchain |
|
2018 | 2018 |
|
RBL Bank Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2018 | 2018 |
|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2020 | 2020 |
|
RBL Bank CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2019 | 2019 |
|
|
|
|
|
Customer Engagement | CRM |
|
2020 | 2020 |
|
|
|
|
|
Customer Experience | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2020 |
|
RBL Bank ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
RBL Bank PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2020 | 2020 |
|
RBL Bank IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
IT Decision Makers and Key Stakeholders at RBL Bank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by RBL Bank Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RBL Bank IT executives and key decision makers. This section highlights RBL Bank's latest recorded technology evaluations, including CRMnext for CRM on 2026-01-22, Fiserv VisionPLUS for Payment Processing on 2025-10-29, and FICO Falcon Fraud Manager for AML, Fraud and Compliance on 2025-09-29. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RBL Bank digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-22 | RBL Bank | Evaluated | CRMnext | CRMnext | CRM | CRM |
| 2025-10-29 | RBL Bank | Evaluated | Fiserv | Fiserv VisionPLUS | Payment Processing | ERP |
| 2025-09-29 | RBL Bank | Evaluated | FICO | FICO Falcon Fraud Manager | AML, Fraud and Compliance | TRM |
| 2025-04-15 | RBL Bank | Evaluated |
|
|
Payment Processing | ERP |
| 2024-12-20 | RBL Bank | Evaluated |
|
|
Core Banking | ERP Services and Operations |
FAQ - APPS RUN THE WORLD RBL Bank Technographics
RBL Bank is a Banking and Financial Services organization based in India,
with around 22564 employees and annual revenues of $1.20 billion.
RBL Bank operates a diverse technology stack with applications such as
Fiserv VisionPLUS, Oracle Cloud HCM and Infosys Finacle,
covering areas like Payment Processing, Core HR and Core Banking.
RBL Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Fiserv, Oracle and Infosys.
RBL Bank recently adopted applications including
Akamai CDN in 2021, Oracle Cloud HCM in 2020 and Oracle Taleo Cloud Service in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RBL Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RBL Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RBL Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.