Samsung Singapore
30 Pasir Panjang Rd, #16-31/32,
Singapore, 117440,
Singapore
Singapore, 117440,
Singapore
65 6833 3000
Manufacturing
Samsung Singapore Technographics
Samsung Singapore Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Samsung Singapore and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Samsung Singapore employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Samsung Singapore has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2019, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2015, Adobe Connect for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Samsung Singapore is running and its propensity to invest more and deepen its relationship with Workday , Willo Technologies , LivePerson or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Samsung Singapore revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Samsung Singapore intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Samsung Singapore Tech Stack and Enterprise Applications
Samsung Singapore HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, Samsung Singapore implemented Workday Recruiting as its Recruiting,Applicant Tracking System to support corporate hiring and talent acquisition. The deployment positions Workday Recruiting as the applicant tracking layer surfaced on Samsung Singapore's public careers site, handling job postings and direct candidate application intake for the company with approximately 1,000 employees.
Workday Recruiting was configured to deliver core ATS capabilities typical for the category, including job requisition management, career site posting, candidate lifecycle tracking, interview scheduling coordination, and offer management. The implementation integrated Workday Recruiting with Samsung's careers website for direct application capture, and governance was organized around recruiting workflows and approval chains owned by HR and talent acquisition stakeholders to standardize sourcing and selection processes.
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Video Interviewing | HCM |
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2019 | 2020 |
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Samsung Singapore AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Samsung Singapore implemented LivePerson Conversational Cloud on its corporate website, deploying the LivePerson Conversational Cloud to support web-based customer engagement in the Chatbots and Conversational AI category. The deployment is presented as a cloud-hosted conversational platform embedded in site pages, providing a persistent web chat channel to surface automated messaging alongside live agent handoff for customer interactions. Samsung Singapore is identified as a manufacturing company operating in Singapore, and the implementation targets online customer engagement on the Samsung Singapore website.
The LivePerson Conversational Cloud implementation emphasizes category-aligned capabilities such as automated conversational agents, rule-based and intent-driven routing, agent escalation workflows, conversational content management, and analytics to monitor chat sessions and bot performance. Operational scope aligns with customer support and online sales support functions on the website, with governance centered on centralized conversation content governance and iterative bot training and tuning processes. The narrative focuses on system architecture, modules, and operational coverage without asserting specific third-party integrations or measurable outcomes.
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Samsung Singapore Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Samsung Singapore implemented Adobe Connect and embedded the application on its public website to provide browser-based meeting and event capabilities. The deployment supports Audio Video and Web Conferencing use cases and is positioned to serve both external customer-facing webinars and internal corporate communications for the Singapore manufacturing site.
Adobe Connect was configured to operate as a web-embedded conferencing layer, leveraging persistent virtual meeting rooms, screen sharing, recording and chat functionality common to the Audio Video and Web Conferencing category. Configuration work emphasized branded meeting interfaces, registration and webcast flows exposed through the corporate site, and access controls to manage presenter and attendee roles.
Operational coverage is focused on marketing, corporate communications and learning teams within Samsung Singapore, with governance centered on centralized scheduling, role based access for presenters, and content management practices for recorded sessions. The implementation ties Adobe Connect into the website experience to streamline attendee registration and session entry, while administrative workflows were organized to maintain consistent branding and session control.
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Samsung Singapore Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Management | Content Management |
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2015 | 2015 |
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Digital Asset Management | Content Management |
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2016 | 2016 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2020 | 2020 |
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Samsung Singapore eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2016 | 2016 |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Samsung Singapore CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Support | CRM |
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2010 | 2010 |
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Customer Support | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Samsung Singapore ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Samsung Singapore PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2013 | 2013 |
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Samsung Singapore IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Samsung Singapore
| First Name | Last Name | Title | Function | Department | Phone | |
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Voice of Customer Executive | Director | Customer Service | |
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Senior Director of Service Operation | Director | Operations | |
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Vendor Manager - Head of Service Operations (All Products) | Director | Operations | |
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Regional Director, Customer Experience | Director | Customer Service | |
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Apps Being Evaluated by Samsung Singapore Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Samsung Singapore IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Samsung Singapore digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Samsung Singapore Technographics
Samsung Singapore is a Manufacturing organization based in Singapore,
with around 1000 employees and annual revenues of $300.0 million.
Samsung Singapore operates a diverse technology stack with applications such as
Workday Recruiting, LivePerson Conversational Cloud and Adobe Connect,
covering areas like Recruiting, Applicant Tracking System, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Samsung Singapore has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, LivePerson and Adobe Systems.
Samsung Singapore recently adopted applications including
Cisco Webex Meetings in 2022, DocuSign eSignature in 2021 and Bazaarvoice in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Samsung Singapore’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Samsung Singapore’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Samsung Singapore technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.