San Francisco SPCA
201 Alabama Street,
San Francisco, 94103, CA,
United States
San Francisco, 94103, CA,
United States
1 415-554-3000
Professional Services
San Francisco SPCA Technographics
San Francisco SPCA Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by San Francisco SPCA and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 San Francisco SPCA employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that San Francisco SPCA has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2010, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2017, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems San Francisco SPCA is running and its propensity to invest more and deepen its relationship with Oracle , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing San Francisco SPCA revenues, which have grown to $37.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for San Francisco SPCA intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
San Francisco SPCA Tech Stack and Enterprise Applications
San Francisco SPCA ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP | n/a | 2010 | 2010 |
In 2010, San Francisco SPCA implemented Oracle NetSuite ERP in the ERP Financial category. The deployment centered on using Oracle NetSuite ERP to provide a unified financial ledger while specifically enabling inventory turnover tracking and daily order processing workflows.
The implementation included configuration of inventory management and order management capabilities alongside core accounts payable and accounts receivable ledgers, consistent with ERP Financial functional patterns. Configurations emphasized transaction-level inventory tracking and daily order capture to feed financial journal entries and support audit-ready transaction records.
Operational coverage spanned finance, inventory control, and operations teams, with NetSuite used as the system of record for stock levels and order transactions. Process workflows were aligned so that daily orders and inventory movement generated consistent financial postings, creating a single source for order-to-cash and inventory valuation processes.
Governance focused on centralized transaction controls and routine reconciliation processes to maintain data integrity across inventory and financial modules. Change efforts concentrated on standardizing daily order processing procedures and inventory turnover reporting to ensure that operational teams and finance shared consistent operational definitions and transactional data.
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San Francisco SPCA AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, San Francisco SPCA implemented Salesforce Chat (formerly Salesforce Live Agent) as a Chatbots and Conversational AI solution on its public website. The deployment focused on enabling real-time web conversations to support visitor inquiries and supporter engagement, aligned with the organization’s front-facing service channels and its 400 employee structure.
Configuration leveraged core Salesforce Chat capabilities including pre-chat data capture, automated greetings, canned responses, agent console presence, chat transcript capture, and queue based routing. Workflows were set up to route incoming chats to appropriate staff groups, support structured intake fields, and preserve conversation metadata for follow-up, reflecting standard chat and conversational AI functional patterns.
The implementation embedded Salesforce Chat in the San Francisco SPCA website and surfaced chat interactions into the organization’s Salesforce environment for logging and subsequent CRM follow-up. Governance and operational control were managed through Salesforce administration, with routing rules, chat configuration, and transcript retention policies overseen by internal administrators to standardize response handling and data capture.
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San Francisco SPCA CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, San Francisco SPCA implemented Hotjar as part of its Customer Experience tooling to instrument user behavior on its public website. The Hotjar deployment centers on client-side instrumentation embedded in site templates, leveraging heatmaps, session recordings, and on-page feedback widgets to surface qualitative engagement signals across donation, adoption, and informational pages.
Operational responsibility for Hotjar is held by digital marketing and user experience teams, who configure funnels, surveys, and segmentation inside Hotjar to inform site content and navigation decisions. Governance focuses on cookie consent, data retention settings, and role-based access to recordings and feedback, aligning Hotjar usage with web analytics and qualitative research needs for marketing and UX functions, and positioning San Francisco SPCA Hotjar Customer Experience as the primary web-based qualitative analytics capability.
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Donor and Fundraising Management | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2017 | 2017 |
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San Francisco SPCA ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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San Francisco SPCA IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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San Francisco SPCA CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at San Francisco SPCA
| First Name | Last Name | Title | Function | Department | Phone | |
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Director of Finance / Controller | Director | Finance | |
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Director of Information Services, Technology and Facilities | Director | IT | |
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VP Marketing & Communications | VP | Marketing | |
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Chief Financial Officer | CXO | Finance | |
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Controller | Director | Finance | |
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Senior Accountant | Manager | Finance | |
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Apps Being Evaluated by San Francisco SPCA Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from San Francisco SPCA IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the San Francisco SPCA digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD San Francisco SPCA Technographics
San Francisco SPCA is a Professional Services organization based in United States,
with around 400 employees and annual revenues of $37.0 million.
San Francisco SPCA operates a diverse technology stack with applications such as
Oracle NetSuite ERP, Salesforce Chat (formerly Salesforce Live Agent) and Hotjar,
covering areas like ERP Financial, Chatbots and Conversational AI and Customer Experience.
San Francisco SPCA has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Salesforce and Contentsquare.
San Francisco SPCA recently adopted applications including
Hotjar in 2020, Lotame DMP in 2020 and Adobe Audience Manager in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of San Francisco SPCA’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates San Francisco SPCA’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete San Francisco SPCA technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.