City of San Marcos, TX Water / Wastewater
632 E Hopkins St,
San Marcos, 78666, TX,
United States
San Marcos, 78666, TX,
United States
1 512-393-8383
Utilities
City of San Marcos, TX Water / Wastewater Technographics
City of San Marcos, TX Water / Wastewater Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by City of San Marcos, TX Water / Wastewater and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 City of San Marcos, TX Water / Wastewater employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that City of San Marcos, TX Water / Wastewater has purchased the following applications: IBM Maximo for Enterprise Asset Management in 2022, Hubspot Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems City of San Marcos, TX Water / Wastewater is running and its propensity to invest more and deepen its relationship with IBM , HubSpot , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing City of San Marcos, TX Water / Wastewater revenues, which have grown to $17.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for City of San Marcos, TX Water / Wastewater intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
City of San Marcos, TX Water / Wastewater Tech Stack and Enterprise Applications
City of San Marcos, TX Water / Wastewater ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo | Enterprise Asset Management | ERP Services and Operations | Naviam | 2022 | 2022 |
In 2022, the City of San Marcos, Texas implemented IBM Maximo for Enterprise Asset Management to support its Public Works water and wastewater operations amid rapid population growth. Naviam implemented an integration and automation solution to streamline stormwater inspections and link ArcGIS Field Maps with IBM Maximo for centralized asset tracking and work order orchestration.
The deployment centered on mobile stormwater inspections using ArcGIS Field Maps, standardized inspection forms for assets such as manholes, inlets, and outfalls, and Naviam Workflows to automatically create work orders in Maximo when inspectors flagged maintenance needs. IBM Maximo was configured to capture inspection records as asset transactions, enabling core Enterprise Asset Management functions including work order lifecycle management, asset condition recording, and reporting.
Data synchronization was implemented so field data collected in ArcGIS Field Maps flows into IBM Maximo in near real time, and SAML authentication secures access for city managed and personal mobile devices. The integration leveraged the city GIS to display asset locations to crews and deliver standardized inspection payloads into Maximo, covering operational processes across the Public Works stormwater program.
Governance and rollout focused on shifting inspectors from manual work order creation to automated workflows, redefining the inspection to maintenance handoff and introducing ArcGIS dashboards for reporting and monitoring. The City of San Marcos reported improved efficiency, fewer data entry errors, real time inspection and work order visibility, and higher field crew satisfaction following the implementation.
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City of San Marcos, TX Water / Wastewater AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | Hubspot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, San Marcos Water-Wastewater Utility implemented Hubspot Live Chat as a customer-facing messaging layer on its public website, classified under Chatbots and Conversational AI. Hubspot Live Chat is embedded on the utility web pages to enable real-time visitor messaging and structured conversation capture for municipal service interactions.
The deployment focuses on customer service and public engagement workflows for the water-wastewater utility, enabling web-based intake of service inquiries, billing questions, and outage reports. Configuration emphasizes the live chat widget, canned responses, and conversation logging to support agent-assisted handling and asynchronous follow-up. Governance was organized around the utility customer service team, which manages triage workflows and message assignment across operations and administrative staff.
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City of San Marcos, TX Water / Wastewater Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, San Marcos Water-Wastewater Utility implemented Microsoft 365 to provide a unified Collaboration and productivity platform for municipal water and wastewater operations. The Microsoft 365 implementation is observable on the city website, indicating active tenancy and administrative use for municipal IT services.
The deployment delivers core Collaboration capabilities, including Exchange Online email and calendaring, SharePoint for intranet and document and records management, Microsoft Teams for synchronous communication and meetings, OneDrive for user file storage, and Office desktop and web applications for document authoring and workflows. These capabilities support standard collaboration workflows such as document versioning, team channels for operational coordination, and centralized content libraries for policy and procedure documents.
Operational coverage targets utility business functions including administrative services, field coordination, and customer-facing communications, with governance administered through Microsoft 365 administration consoles and role based access controls to SharePoint sites and Teams. The implementation narrative emphasizes platform level configuration and governance, focusing on centralized user provisioning, access rights management, and retention controls all aligned to the Collaboration category and the utilitys internal communication and document control needs.
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City of San Marcos, TX Water / Wastewater CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Citizen Engagement | CRM |
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2017 | 2017 |
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Citizen Engagement | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2021 | 2021 |
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City of San Marcos, TX Water / Wastewater ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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City of San Marcos, TX Water / Wastewater PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2014 | 2014 |
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City of San Marcos, TX Water / Wastewater IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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City of San Marcos, TX Water / Wastewater CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at City of San Marcos, TX Water / Wastewater
| First Name | Last Name | Title | Function | Department | Phone | |
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IT Director | Director | IT | |
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Assistant Director Of Information Technology | Director | IT | |
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GIS Manager | Manager | Finance | |
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Operations Manager | Manager | Finance | |
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Assistant Director Public Works | Director | Operations | |
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Director of Public Works | Director | Operations | |
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GIS Analyst | Non Manager | IT | |
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Assistant Director Public Services W/WW | Director | Operations | |
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Interim Utilities Director, City of San Marcos | Director | Operations | |
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GIS Manager | Manager | IT | |
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Apps Being Evaluated by City of San Marcos, TX Water / Wastewater Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from City of San Marcos, TX Water / Wastewater IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the City of San Marcos, TX Water / Wastewater digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD City of San Marcos, TX Water / Wastewater Technographics
City of San Marcos, TX Water / Wastewater is a Utilities organization based in United States,
with around 150 employees and annual revenues of $17.0 million.
City of San Marcos, TX Water / Wastewater operates a diverse technology stack with applications such as
IBM Maximo, Hubspot Live Chat and Microsoft 365,
covering areas like Enterprise Asset Management, Chatbots and Conversational AI and Collaboration.
City of San Marcos, TX Water / Wastewater has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, HubSpot and Microsoft.
City of San Marcos, TX Water / Wastewater recently adopted applications including
IBM Maximo in 2022, Cloudflare CDN in 2022 and Hubspot Live Chat in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of City of San Marcos, TX Water / Wastewater’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates City of San Marcos, TX Water / Wastewater’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete City of San Marcos, TX Water / Wastewater technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.