Santander UK
2 Triton Square Regent’s Place,
London, NW1 3AN,
United Kingdom
London, NW1 3AN,
United Kingdom
44 87 0607-6000
Banking and Financial Services
Santander UK Technographics
Santander UK Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19800 Santander UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander UK has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2014, Oracle PeopleSoft HCM for Core HR in 2013, Temenos T24 for Core Banking in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander UK is running and its propensity to invest more and deepen its relationship with Sage , Oracle , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander UK revenues, which have grown to $6.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Santander UK Tech Stack and Enterprise Applications
Santander UK ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2014 | 2015 |
In 2014, Santander UK implemented Sage Business Cloud X3 (ex Sage ERP X3) as part of an ERP Financial initiative to upgrade payments processing and core finance workflows. The project targeted payments capabilities within Sage Business Cloud Payments with objectives of improving efficiency, accuracy, and overall productivity.
Workstreams documented current AS IS finance processes used by different stakeholders using Microsoft Visio, and produced a Requirement Catalogue alongside detailed use case diagrams to support functional requirements. The team executed a business impact assessment and performed gap analysis on version compatibility to define configuration needs and identify functional adjustments required for the new payments solution.
Requirements were baselined through facilitated walkthrough sessions involving a Solutions Architect, the Head of Change, and finance representatives to obtain formal sign-off and to set acceptance criteria for payments workflows. Configuration and validation efforts focused on finance business functions including payments processing, reconciliation workflows, and stakeholder approval flows across the finance organization.
Santander UK supported User Acceptance Testing for the new solution, produced Release Notes, and used the documented use cases to validate functional behavior and guide rollout sequencing. The implementation positions Sage Business Cloud X3 (ex Sage ERP X3) as the ERP Financial application handling payments and related finance process orchestration across the organization.
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ERP Financial | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2015 | 2015 |
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Expense Management | ERP |
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2015 | 2015 |
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Santander UK HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Santander UK implemented Oracle PeopleSoft HCM as its Core HR application. The deployment focused on standardizing employee master data and operational HR services for Santander UK’s Core HR teams and the HR Service Centre.
Oracle PeopleSoft HCM was configured to support Core HR functional capabilities including workforce administration, position and absence management, benefits administration, and HR case management to support service centre workflows. The implementation emphasized employee and manager self-service interfaces and centralized personnel records to enable consistent HR processes across the organization. Configuration activities covered data model alignment, business unit and job structures, and security roles tailored to HR and service centre functions.
PeopleSoft HR consultancy services were provided to Santander UK’s Core HR teams and HR Service Centre to guide requirements definition, governance, process mapping, and operational rollout. The consultancy scope included policy-driven workflow design, role-based access governance, and knowledge transfer to internal HR operations and service desk staff. The program included activities to institutionalize Core HR processes within Oracle PeopleSoft HCM across Santander UK operations.
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Core HR | HCM |
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2015 | 2016 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2018 | 2018 |
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Santander UK ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Santander UK implemented Temenos T24 as its Core Banking platform. The implementation was governed through a program manager and a dedicated T24 Product Manager who led configuration, product backlog prioritization and release governance. The work centered on establishing Temenos T24 as the authoritative system for account and transaction processing across Santander UK retail and commercial banking functions.
Configuration emphasized core banking capabilities typical of Temenos T24, including core ledger, account management, deposits, loan servicing and payments processing, with real time transaction handling and customer account lifecycle management. Architecture and deployment aligned to centralized core principles, with module level configuration, parameterization and operational runbooks to support banking operations and finance teams. Governance combined a program office model with product manager driven change control and staged functional cutovers to align operational teams and business processes.
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Core Banking | ERP Services and Operations |
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2019 | 2020 |
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Core Banking | ERP Services and Operations |
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2019 | 2020 |
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Santander UK AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Santander UK Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2016 | 2017 |
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Santander UK Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2017 | 2018 |
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Santander UK Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Santander UK Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Santander UK eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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Santander UK CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2021 | 2022 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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Santander UK ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Santander UK Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Performance and Planning | Investment Management |
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2018 | 2018 |
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Trade Order Management System (TOMS) | Investment Management |
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2017 | 2017 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2017 | 2017 |
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Santander UK TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2017 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2013 | 2013 |
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Santander UK IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Santander UK CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Santander UK
| First Name | Last Name | Title | Function | Department | Phone | |
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UK CDO and Head of Data Services | Director | IT | |
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Head of Data Engineering | Director | IT | |
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Director Structured Finance | Director | Finance | |
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Head of IT Reg and Compliance | Director | IT | |
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Head of Third Party Cost Management & Procurement | Director | Procurement | |
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IT Manager | Manager | IT | |
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Director of Cost Management and Procurement | Director | Procurement | |
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Asset Finance Director | Director | Investment | |
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Head of Financial Accounting & Reporting (Global & Subs) | Director | Finance | |
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Invoice Finance Director - Large Corporates | Director | Finance | |
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Director, Santander Invoice Finance | Director | Finance | |
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CIO | CXO | Finance | |
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Head Of Data Management | Director | IT | |
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Assistant Account Manager | Manager | Sales | |
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Account mAINTENANCE Executive | Director | Operations | |
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People Director, Deputy Chief HR Officer | Director | HR | |
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Head of Treasury Middle Office and Control | Director | Finance | |
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VP, Risk Solutions Group | VP | Risk | |
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Head of Treasury Legal | Director | Legal | |
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Divisional Head Corporate Risk, North West | Director | Finance | |
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Chief Risk Officer | CXO | Risk | |
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Head of Compliance Monitoring | Director | Finance | |
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Head of Financial Crime Compliance Transformation | Director | Finance | |
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Programme Office Lead at Santander UK | Manager | Finance | |
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Director Financial Crime and Business Assurance | Director | Finance | |
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CFE | CXO | Finance | |
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Director Structured Finance | Director | Finance | |
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CIO Operations - Digital Transformation and IT Delivery | CXO | IT | |
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Chief Human Resources Officer | CXO | HR | |
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Head of Innovation - Data Science & Analytics | Director | IT | |
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Head of Digital Transformation | Director | IT | |
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Head Of Finance, Treasury Accounting | Director | Finance | |
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Head of Treasury Legal | Director | Legal | |
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Financial Control Manager | Manager | Finance | |
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Senior Finance Manager - Technology & Operations | Manager | IT | |
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Accounts Payable Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Chief Procurement Officer | CXO | Procurement | |
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Head of IT Service Design & Transition | Director | IT | |
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Head of Customer Engagement | Director | Customer Service | |
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Customer Experience Advisor | Manager | Customer Service | |
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Customer Journey Manager | Manager | Customer Service | |
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Corporate Digital Service Manager | Manager | IT | |
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Customer Support Advisor | Manager | Customer Service | |
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Senior CRM Manager | Manager | IT | |
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Director of Customer Intelligence | Director | Customer Service | |
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Chief Information Officer | CXO | IT | |
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Head of Digital Transformation Programme | Director | IT | |
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Chief Customer Officer | CXO | Customer Service | |
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Head of Customer Engagement Technology | Director | Customer Service | |
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Apps Being Evaluated by Santander UK Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Santander UK IT executives and key decision makers. This section highlights Santander UK's latest recorded technology evaluations, including FIS Data Integrity Manager (Formerly IntelliMatch) for Financial Consolidation and Close on 2025-05-07, Keyloop DMS for Dealership Management on 2025-04-11, and BlueMatrix for Content Management on 2025-02-04. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Santander UK digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-07 | Santander UK | Evaluated | FIS Global | FIS Data Integrity Manager (Formerly IntelliMatch) | Financial Consolidation and Close | EPM |
| 2025-04-11 | Santander UK | Evaluated | Keyloop | Keyloop DMS | Dealership Management | ERP Services and Operations |
| 2025-02-04 | Santander UK | Evaluated | BlueMatrix | BlueMatrix | Content Management | Content Management |
| 2025-02-03 | Santander UK | Evaluated |
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IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
| 2024-09-30 | Santander UK | Evaluated |
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Call Center, Customer Experience | CRM |
FAQ - APPS RUN THE WORLD Santander UK Technographics
Santander UK is a Banking and Financial Services organization based in United Kingdom,
with around 19800 employees and annual revenues of $6.47 billion.
Santander UK operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Oracle PeopleSoft HCM and Temenos T24,
covering areas like ERP Financial, Core HR and Core Banking.
Santander UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Oracle and Temenos.
Santander UK recently adopted applications including
Salesforce Commerce Cloud in 2024, nCino Identity Verification in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santander UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santander UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santander UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.