Santander UK
2 Triton Square Regent’s Place,
London, NW1 3AN,
United Kingdom
London, NW1 3AN,
United Kingdom
44 87 0607-6000
Banking and Financial Services
Santander UK Technographics
Santander UK Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Santander UK and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 19800 Santander UK employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Santander UK has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2014, Oracle PeopleSoft HCM for Core HR in 2013, Temenos T24 for Core Banking in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Santander UK is running and its propensity to invest more and deepen its relationship with Sage , Oracle , Genesys or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Santander UK revenues, which have grown to $6.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Santander UK intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Santander UK Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP Financial Management | n/a | 2014 | 2015 |
In 2014, Santander UK implemented Sage Business Cloud X3 (ex Sage ERP X3) as part of an ERP Financial initiative to upgrade payments processing and core finance workflows. The project targeted payments capabilities within Sage Business Cloud Payments with objectives of improving efficiency, accuracy, and overall productivity.
Workstreams documented current AS IS finance processes used by different stakeholders using Microsoft Visio, and produced a Requirement Catalogue alongside detailed use case diagrams to support functional requirements. The team executed a business impact assessment and performed gap analysis on version compatibility to define configuration needs and identify functional adjustments required for the new payments solution.
Requirements were baselined through facilitated walkthrough sessions involving a Solutions Architect, the Head of Change, and finance representatives to obtain formal sign-off and to set acceptance criteria for payments workflows. Configuration and validation efforts focused on finance business functions including payments processing, reconciliation workflows, and stakeholder approval flows across the finance organization.
Santander UK supported User Acceptance Testing for the new solution, produced Release Notes, and used the documented use cases to validate functional behavior and guide rollout sequencing. The implementation positions Sage Business Cloud X3 (ex Sage ERP X3) as the ERP Financial application handling payments and related finance process orchestration across the organization.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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Expense Management | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft HCM | Core HR | HCM | n/a | 2013 | 2013 |
In 2013, Santander UK implemented Oracle PeopleSoft HCM as its Core HR application. The deployment focused on standardizing employee master data and operational HR services for Santander UK’s Core HR teams and the HR Service Centre.
Oracle PeopleSoft HCM was configured to support Core HR functional capabilities including workforce administration, position and absence management, benefits administration, and HR case management to support service centre workflows. The implementation emphasized employee and manager self-service interfaces and centralized personnel records to enable consistent HR processes across the organization. Configuration activities covered data model alignment, business unit and job structures, and security roles tailored to HR and service centre functions.
PeopleSoft HR consultancy services were provided to Santander UK’s Core HR teams and HR Service Centre to guide requirements definition, governance, process mapping, and operational rollout. The consultancy scope included policy-driven workflow design, role-based access governance, and knowledge transfer to internal HR operations and service desk staff. The program included activities to institutionalize Core HR processes within Oracle PeopleSoft HCM across Santander UK operations.
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Core HR | HCM |
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2015 | 2016 |
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Workforce Management | HCM |
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2015 | 2015 |
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Workforce Management | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Santander UK implemented Temenos T24 as its Core Banking platform. The implementation was governed through a program manager and a dedicated T24 Product Manager who led configuration, product backlog prioritization and release governance. The work centered on establishing Temenos T24 as the authoritative system for account and transaction processing across Santander UK retail and commercial banking functions.
Configuration emphasized core banking capabilities typical of Temenos T24, including core ledger, account management, deposits, loan servicing and payments processing, with real time transaction handling and customer account lifecycle management. Architecture and deployment aligned to centralized core principles, with module level configuration, parameterization and operational runbooks to support banking operations and finance teams. Governance combined a program office model with product manager driven change control and staged functional cutovers to align operational teams and business processes.
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Core Banking | ERP Services and Operations |
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2019 | 2020 |
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Core Banking | ERP Services and Operations |
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2019 | 2020 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Warehouse | Analytics and BI |
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2016 | 2017 |
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Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2017 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2021 | 2022 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2018 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Performance and Planning | Investment Management |
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2018 | 2018 |
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Trade Order Management System (TOMS) | Investment Management |
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2017 | 2017 |
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Trading Platform, Portfolio and Investment Management | Investment Management |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2017 |
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AML, Fraud and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2017 | 2017 |
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Treasury Management | TRM |
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2013 | 2013 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2023 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Santander UK
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Santander UK Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Santander UK Technographics
Santander UK is a Banking and Financial Services organization based in United Kingdom,
with around 19800 employees and annual revenues of $6.47 billion.
Santander UK operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Oracle PeopleSoft HCM and Temenos T24,
covering areas like ERP Financial, Core HR and Core Banking.
Santander UK has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Oracle and Temenos.
Santander UK recently adopted applications including
Salesforce Commerce Cloud in 2024, nCino Identity Verification in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Santander UK’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Santander UK’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Santander UK technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.