SCC
James House Warwick Road,
Birmingham, B11 2LE,
United Kingdom
Birmingham, B11 2LE,
United Kingdom
44 12 1766-7000
Professional Services
SCC Technographics
SCC Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SCC and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 SCC employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
SCC has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2020, Microsoft Dynamics 365 Human Resources for Core HR in 2019, Microsoft Dynamics 365 Field Service for Field Service Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SCC is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Avaya or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SCC revenues, which have grown to $930.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SCC intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SCC Tech Stack and Enterprise Applications
SCC ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics AX | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2020 | 2021 |
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Expense Management | ERP |
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2017 | 2017 |
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SCC HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Human Resources | Core HR | HCM | n/a | 2019 | 2019 |
In 2019, SCC implemented Microsoft Dynamics 365 Human Resources as its Core HR application to support HR and Field Services business functions. SCC Microsoft Dynamics 365 Human Resources Core HR is positioned as the primary system for HR operational processes and Field Services case handling across the organization.
The implementation emphasizes deep platform ownership through defined 2nd and 3rd line application support. Key functional components in use include the Microsoft Dynamics 365 Human Resources application and the Dynamics Field Services capabilities, with Application Specialists responsible for analysing and troubleshooting end user issues, monitoring and maintaining the Dynamics support queue, and driving reduction of existing ticket backlog. Platform performance monitoring and incident resolution workflows are core operational activities, with specialists expected to document assigned issues and resolutions for traceability.
Operational integrations are treated as material to supportability, analysts and Application Specialists assess how data from Microsoft Dynamics 365 Human Resources is consumed across the wider platform and how associated integrations with other business platforms are impacted when issues occur. The role includes liaising with development teams on software bugs and producing documentation that describes the primary application and any links to other applications, enabling impact analysis and coordinated remediation.
Governance and process practices center on a regular review of the support log to track performance and identify improvement opportunities, stakeholder communication to explain technical implications in layman terms, and maintaining knowledge documentation. The implementation narrative underscores a support-led operating model where Application Specialists combine platform expertise, stakeholder management, and end to end system awareness to maintain continuity of HR and Field Services operations.
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Workforce Management | HCM |
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2014 | 2014 |
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SCC ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, SCC implemented Microsoft Dynamics 365 Field Service as a core component of a broader Microsoft D365 and Azure platform program, deploying the application to support field operations and prepare for an upcoming Sales and CRM rollout. The initiative centered on development and continued enhancement of the Field Service implementation on the Microsoft D365 CE platform, with dedicated D365 CE Developer resources working alongside SCC business stakeholders, project managers, architects, and business analysts.
The Microsoft Dynamics 365 Field Service implementation focused on configuring Field Service Management capabilities within the CE and PowerApps ecosystem, leveraging Dataverse for canonical data and Power Platform components for automation and reporting. Development work included bespoke CE customizations using C# and PowerApps, mobile app considerations for technician workflows, unit testing of delivered code, and formal user acceptance testing remediation workflows.
Architecture and integrations were positioned to exploit Microsoft Azure for cloud native delivery and to interoperate with multiple systems across the SCC landscape, requiring an understanding of Dataverse based integration patterns and API centric connectivity. The program explicitly anticipated technical alignment and potential exposure to D365 Finance and Operations, and the delivery environment used Microsoft Visual Studio and DevOps practices to manage source, builds, and releases.
Governance and delivery practices emphasized contribution to technical strategy, solution reviews, high quality solution documentation, knowledge sharing, and ongoing platform support. The implementation operated within Agile delivery rhythms, with responsibilities that included defect resolution during UAT, maintaining solution resilience and security on the CE platform, and continuous learning to keep pace with Microsoft Dynamics 365 and Power Platform evolutions.
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Travel Management | ERP Services and Operations |
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2017 | 2017 |
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SCC Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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SCC Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2014 | 2014 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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SCC eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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SCC SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2020 | 2020 |
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SCC CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2014 | 2014 |
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Call Tracking and Recording | CRM |
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2014 | 2014 |
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CRM | CRM |
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2020 | 2020 |
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CRM | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2018 | 2018 |
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SCC ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2021 | 2021 |
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SCC IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2000 | 2000 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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SCC CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at SCC
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Senior IT Project Manager | Manager | IT | |
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Purchasing and logistics Team Leader | Manager | Supply Chain | |
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PMO Financial Controller | Director | Finance | |
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Finance Manager | Manager | Finance | |
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EMEA Financial Controller | Director | Finance | |
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Finance Solutions Manager | Manager | Finance | |
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CIO and Supply Chain Director | Director | Supply Chain | |
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European Finance Director | Director | Finance | |
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Procurement Director | Director | Procurement | |
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Director of Corporate Services | Director | Finance | |
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Finance Manager (Services) | Manager | Finance | |
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ERP IT Development Team Manager | Manager | IT | |
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Human Resources Manager | Manager | HR | |
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Managing Director, SCC Payroll, HR & Data Management | Director | HR | |
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IT Project Manager | Manager | IT | |
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Group Operations and HR Director | Director | HR | |
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Head of UK Payroll | Director | Finance | |
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Director Customer Experience | Director | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Customer Service Manager | Manager | Customer Service | |
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Service Centre Operations Manager | Manager | Operations | |
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Client Director | Director | Customer Service | |
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Head Of Customer Experience | Director | Customer Service | |
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Apps Being Evaluated by SCC Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SCC IT executives and key decision makers. This section highlights SCC's latest recorded technology evaluations, including Finastra Misys FusionBanking Loan IQ for Loan Management on 2025-04-10 and OpenText Documentum D2 for Document Management on 2024-06-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SCC digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-04-10 | SCC | Evaluated | Finastra | Finastra Misys FusionBanking Loan IQ | Loan Management | ERP Services and Operations |
| 2024-06-28 | SCC | Evaluated | OpenText | OpenText Documentum D2 | Document Management | Content Management |
FAQ - APPS RUN THE WORLD SCC Technographics
SCC is a Professional Services organization based in United Kingdom,
with around 8000 employees and annual revenues of $930.0 million.
SCC operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft Dynamics 365 Human Resources and Microsoft Dynamics 365 Field Service,
covering areas like ERP Financial, Core HR and Field Service Management.
SCC has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft.
SCC recently adopted applications including
Zoominfo Platform in 2021, ZoomInfo Chorus in 2021 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SCC’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SCC’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SCC technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.