SDI, Inc.
1414 Radcliffe Street, Suite 300,
Bristol, 19007, PA,
United States
Bristol, 19007, PA,
United States
1 866-643-1573
Professional Services
SDI, Inc. Technographics
SDI, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SDI, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 500 SDI, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SDI, Inc. has purchased the following applications: Olark Live Chat for Chatbots and Conversational AI in 2017, Oracle Analytics Cloud for Analytics and BI in 2018, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SDI, Inc. is running and its propensity to invest more and deepen its relationship with Olark , HubSpot , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SDI, Inc. revenues, which have grown to $100.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SDI, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SDI, Inc. Tech Stack and Enterprise Applications
SDI, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, SDI, Inc. implemented Olark Live Chat on its website. SDI, Inc. deployed Olark Live Chat as part of its Chatbots and Conversational AI tooling to provide real-time customer engagement on its public site.
The implementation centers on an embedded Olark Live Chat widget in the website front-end, delivering real-time messaging, transcript capture, and an agent-facing console for handling inbound visitor conversations. Configuration focused on chat routing, canned responses, and session history to support consistent interactions, reflecting common Chatbots and Conversational AI functional workflows for customer support and pre-sales engagement.
Operational ownership is centered on customer-facing teams who use Olark Live Chat to triage inbound inquiries and escalate to internal specialists when necessary. Governance and rollout were scoped to the corporate website, with workflows established for chat monitoring, transcript retention, and handoff procedures between web operations and support functions.
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Chatbots and Conversational AI | AI-Powered Application |
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2021 | 2021 |
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SDI, Inc. Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Analytics Cloud | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018, SDI, Inc. implemented Oracle Analytics Cloud to centralize Analytics and BI for corporate reporting, finance planning, and operational analysis. The engagement covered planning, designing, implementing and maintaining a centralized data warehouse environment while executing formal change control for data schemas and BI artifacts.
The implementation included full BI development and presentation layer work using Oracle BICS and Oracle Analytics Cloud, with OBIEE style reporting patterns applied for corporate metrics and analysis. Development responsibilities encompassed DataSync ETL pipelines, creation of data folders, Hive SQL development, scripting and the construction of Hadoop workflows to support a future move to a Big Data Platform.
Architecturally the program retained an Oracle 11g and 12c centralized data warehouse, while integrating with Big Data tooling for hybrid analytics workloads. Explicit integrations and tools in the scope included Trifacta, QlikSense, Cloudera Hadoop, Kudu, Python and Oozie workflows, plus ETL orchestration through DataSync and BI presentation through Oracle BICS and Oracle Analytics Cloud. The IT team also acted as IT Lead for an Oracle Planning and Budgeting Cloud Service implementation supporting finance requirements.
Operational governance emphasized requirements gathering, IT internal project management, training of data visualization and Business Intelligence platform users, and change control for the warehouse and BI assets. The team performed BI reporting development including PS Query and nVision outputs, and conducted proof of concept testing of standard Machine Learning algorithms within Oracle Analytics Cloud to evaluate analytic models for future production use.
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SDI, Inc. Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
In 2021, SDI, Inc. implemented Cisco Webex Meetings to standardize virtual engagement across client delivery and internal collaboration. The implementation uses Cisco Webex Meetings as the primary Audio Video and Web Conferencing platform, enabling scheduled meetings, HD video, screen sharing, meeting recording, and host controls to support professional services workflows. The deployment was positioned to support client-facing sessions directly from SDI's web presence.
Cisco Webex Meetings is embedded on SDI's website to provide direct access for client meetings and external workshops, while internal use spans consulting, account management, and delivery teams to streamline remote service execution. Configuration and administration emphasized centralized user provisioning, meeting governance, and meeting lifecycle management to align virtual interactions with SDI's delivery processes.
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Collaboration | Collaboration |
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2015 | 2015 |
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SDI, Inc. SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Supply Chain Management | SCM |
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2020 | 2020 |
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SDI, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Tracking and Recording | CRM |
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2015 | 2015 |
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Call Tracking and Recording | CRM |
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2021 | 2021 |
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CRM | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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SDI, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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SDI, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at SDI, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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CTO | CXO | Finance | |
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CIO | CXO | Finance | |
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IT Director | Director | IT | |
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Director, IT Operations | Director | IT | |
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Apps Being Evaluated by SDI, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SDI, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SDI, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD SDI, Inc. Technographics
SDI, Inc. is a Professional Services organization based in United States,
with around 500 employees and annual revenues of $100.0 million.
SDI, Inc. operates a diverse technology stack with applications such as
Olark Live Chat, Oracle Analytics Cloud and Cisco Webex Meetings,
covering areas like Chatbots and Conversational AI, Analytics and BI and Audio Video and Web Conferencing.
SDI, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Olark, Oracle and Cisco Systems.
SDI, Inc. recently adopted applications including
Hubspot Live Chat in 2021, Cisco Webex Meetings in 2021 and CallRail Call Tracking in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SDI, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SDI, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SDI, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.