Sedgwick
8125 Sedgwick Way,
Memphis, 38120, TN,
United States
Memphis, 38120, TN,
United States
1 901-415-7400
Professional Services
Sedgwick Technographics
Sedgwick Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sedgwick and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33000 Sedgwick employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sedgwick has purchased the following applications: Workday Absence Management for Absence and Leave Management in 2021, Bottomline Legal-X for Legal Time and Billing in 2024, Cisco Webex Meetings for Audio Video and Web Conferencing in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sedgwick is running and its propensity to invest more and deepen its relationship with Workday , Sterling Talent Solutions , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sedgwick revenues, which have grown to $4.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sedgwick intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sedgwick Tech Stack and Enterprise Applications
Sedgwick HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Workday | Legacy | Workday Absence Management | Absence and Leave Management | HCM | n/a | 2021 | 2022 |
In 2021 Sedgwick implemented Workday Absence Management as part of a coordinated global Workday HRIS program. The deployment was executed alongside HCM, Advanced Compensation, Benefits, Time Tracking, Reporting, Onboarding, and Performance Management modules to create a unified Absence and Leave Management capability across the organization.
The implementation included configuration and administration of Workday Absence Management and related Time Tracking functionality, with business process configuration, security role design, calculated and custom fields, report writing, and EIBs for data load and extraction. The team managed historical data collection and validation to ensure integrity and accurate mapping for downstream reporting and compliance.
Workday Absence Management was integrated into outbound payroll flows, with configured payroll interfaces for the US, France, United Kingdom, LATAM and APAC boundries, and operational collaboration with ADP Global View and other third party payroll vendors. The Absence and Time modules were explicitly connected to payroll integrations to preserve payroll tax, deductions, and earnings taxability across multiple countries.
Governance was led by the Global Workday HRIS Lead in partnership with IT, Finance, Payroll, Benefits, People Insights and Analytics, and Compliance, enabling cross-functional signoff on configuration and data models. The program included preparation of company compliance reporting such as EEO 1 and Affirmative Action data, and ongoing alignment to federal, state and local tax regulations to support accurate payroll integration.
The project delivered successful on-time delivery and a global partnership model to operationalize Workday Absence Management, with ten configured Absence and Time Tracking deployments spanning five countries and affecting up to 30K workers. Operational ownership emphasized centralized configuration, reporting accuracy, and continued administration of Workday Absence Management within Sedgwick’s broader HRIS estate.
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BackGround Screening | HCM |
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2021 | 2021 |
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Benefits Administration | HCM |
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2021 | 2022 |
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Compensation Management | HCM |
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2021 | 2022 |
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Core HR | HCM |
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2021 | 2022 |
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HR Service Delivery | HCM |
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2021 | 2021 |
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Onboarding | HCM |
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2021 | 2022 |
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Performance and Goal Management | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2021 | 2022 |
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Workforce Management | HCM |
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2022 | 2022 |
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Sedgwick ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Bottomline Technologies | Legacy | Bottomline Legal-X | Legal Time and Billing | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024 Sedgwick deployed Bottomline Legal-X for Legal Time and Billing on its website, using the Bottomline Legal-X application to extend legal billing and timekeeping capabilities to a public-facing client portal. Sedgwick Bottomline Legal-X Legal Time and Billing supports core legal billing and time capture business functions for the company and is surfaced through sedgwick.legalexchange.com.
Bottomline Legal-X was implemented to provide category-standard capabilities including electronic time capture, invoice generation and presentment, rate and matter management, and billing workflow orchestration. The implementation narrative indicates configuration for web-based client access and automated invoice delivery, aligning application workflows with legal timekeeping and invoice review processes.
The deployment is integrated into Sedgwick’s public web presence to enable external client engagement and self-service invoice review, suggesting the application serves legal operations, corporate counsel billing coordinators, and accounts payable or finance teams. Operational coverage is centered on legal billing workflows and matter-level charge capture, with the application acting as the system of record for invoicing presented via the website.
Governance for the Bottomline Legal-X rollout emphasizes standardized time capture practices and structured billing approvals to support consistent invoice presentation through the portal. The implementation reflects an enterprise orientation toward centralized legal time and billing controls while exposing invoice and time entry functions to clients through the Sedgwick web interface.
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Sedgwick Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2019 | 2019 |
In 2019, Sedgwick implemented Cisco Webex Meetings, deploying Cisco Webex Meetings on its corporate website to enable browser-accessible virtual sessions. The implementation positions Cisco Webex Meetings as the firm’s Audio Video and Web Conferencing platform for both external client interactions and internal collaboration workflows.
Configuration focused on standard conferencing capabilities, including multi-party audio and video, screen sharing, session recording, participant management, and browser join for external attendees. The deployment on the website indicates embedded meeting links and public-facing scheduling or join flows to support client-facing services alongside internal meetings.
Operational scope centers on client services and enterprise collaboration across Sedgwick’s corporate functions, with usage surfaced directly from the site to simplify external access. Governance and operational control are aligned to corporate IT and communications practices, using centralized provisioning and meeting policy controls to manage access and usage across the organization.
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Sedgwick Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2018 | 2018 |
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Sedgwick CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Sedgwick TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Treasury Management | TRM |
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2015 | 2016 |
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Sedgwick IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Sedgwick CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2022 | 2022 |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Sedgwick
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief People Officer | CXO | HR | |
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CFO | CXO | Finance | |
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SVP IT | VP | IT | |
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SVP Operations | VP | Operations | |
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International Payroll Director | Director | Finance | |
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SVP Workforce Absence | VP | HR | |
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Global Senior Vice President Talent Acquisition | VP | HR | |
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Global Chief People Officer | CXO | HR | |
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Director of Human Resources | Director | HR | |
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Director Talent Acquisition | Director | HR | |
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Salesforce System Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce System Administrator | Manager | Marketing | |
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Chief Claims Officer | CXO | Operations | |
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SVP Compliance & Regulatory | VP | Operations | |
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Executive Assistant to Global Chief Legal Officer | Director | Operations | |
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Director of Claims | Director | Operations | |
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Vice President - Corporate Counsel | VP | Operations | |
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Apps Being Evaluated by Sedgwick Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sedgwick IT executives and key decision makers. This section highlights Sedgwick's latest recorded technology evaluations, including Workday Onboarding for Onboarding on 2025-08-12, Infor LN for Manufacturing ERP on 2024-06-03, and Infor M3 for Manufacturing ERP on 2024-06-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sedgwick digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-08-12 | Sedgwick | Evaluated | Workday | Workday Onboarding | Onboarding | HCM |
| 2024-06-03 | Sedgwick | Evaluated | Infor | Infor LN | Manufacturing ERP | ERP Services and Operations |
| 2024-06-03 | Sedgwick | Evaluated | Infor | Infor M3 | Manufacturing ERP | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Sedgwick Technographics
Sedgwick is a Professional Services organization based in United States,
with around 33000 employees and annual revenues of $4.70 billion.
Sedgwick operates a diverse technology stack with applications such as
Workday Absence Management, Bottomline Legal-X and Cisco Webex Meetings,
covering areas like Absence and Leave Management, Legal Time and Billing and Audio Video and Web Conferencing.
Sedgwick has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Bottomline Technologies and Cisco Systems.
Sedgwick recently adopted applications including
Bottomline Legal-X in 2024, Genesys Workforce Management in 2022 and Darktrace PREVENT in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sedgwick’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sedgwick’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sedgwick technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.