Shared Services Connected Ltd
Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire,
London, HP2 7AH,
United Kingdom
London, HP2 7AH,
United Kingdom
44 14 1771-3400
Government
Shared Services Connected Ltd Technographics
Shared Services Connected Ltd Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shared Services Connected Ltd and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Shared Services Connected Ltd employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shared Services Connected Ltd has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2016, Oracle E-Business Suite HRMS for Core HR in 2016, Amazon Chat Bot for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shared Services Connected Ltd is running and its propensity to invest more and deepen its relationship with Oracle , Nice Systems , Amazon Web Services (AWS) or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shared Services Connected Ltd revenues, which have grown to $400.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shared Services Connected Ltd intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shared Services Connected Ltd Tech Stack and Enterprise Applications
Shared Services Connected Ltd ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, Shared Services Connected Ltd implemented Oracle E-Business Suite on Oracle Cloud Infrastructure. Oracle E-Business Suite serves as the companys ERP Financial platform, supporting human resources, payroll, procurement, accounts payable, and accounts receivable for more than 220,000 UK civil servants and multiple large government departments.
The deployment architecture centered on Oracle Exadata Cloud Service running on Oracle Cloud Infrastructure, providing a high performance database tier for Oracle E-Business Suite. The OCI environment was configured with a security first architecture and encryption at rest, capability that was unavailable in SSCLs on premises environment, and the Exadata platform was used to improve database operations and reduce administrative overhead.
Functional coverage included integration with Oracle Discoverer for reporting, Oracle Hyperion Planning for financial planning, and Oracle WebCenter for document scanning and HR form processing. SSCL engaged Cintra as a cloud transformation partner and worked directly with Oracle for continuous technical support, while accommodating department specific requirements to preserve the single operating platform characteristics of Oracle E-Business Suite.
Governance and rollout emphasized compatibility testing with older Oracle SPARC systems to ease the transition, and the program completed without increased cost or overtime. SSCL reported outcomes that include reduced administrative database costs, a shift of infrastructure spending to operating expenditure, consolidated access to data for users, strengthened infrastructure security, and a foundation for further initiatives such as Oracle Autonomous Data Warehouse, Oracle Analytics Cloud, and API based integrations with external applications.
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Expense Management | ERP |
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2016 | 2016 |
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Shared Services Connected Ltd HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite HRMS | Core HR | HCM | Cintra | 2016 | 2016 |
In 2016, Shared Services Connected Ltd implemented Oracle E-Business Suite HRMS as its Core HR platform with Cintra acting as the implementation partner. The deployment established a single operating platform used by more than 220,000 UK civil servants to deliver human resources, payroll, procurement, accounts payable, and accounts receivable functions across central government service operations.
The implementation configured Oracle E-Business Suite HRMS modules for core human resources and payroll processing alongside Oracle E-Business Suite financial transaction modules for procurement, accounts payable, and accounts receivable. Reporting and planning were retained in the broader Oracle estate, with Oracle Discoverer used for operational reporting, Oracle Hyperion Planning for financial planning integration, and Oracle WebCenter for document scanning of HR forms, preserving an integrated application topology.
Architecturally the program delivered a centralized transactional hub operated by SSCL, with Oracle E-Business Suite HRMS as the authoritative HR and payroll system of record and point integrations to reporting, planning, and content management services. The implementation supported cross-departmental service delivery across UK government payroll and finance functions, aligning application-level workflows and data models to a shared platform.
Governance was organized around a centralized service model managed by Shared Services Connected Ltd, which controlled release cadence, change management, and data stewardship for the Core HR environment. Cintra supported configuration and rollout activities, enabling standardized HR and financial workflow orchestration within the Oracle E-Business Suite HRMS implementation.
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Payroll | HCM |
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2017 | 2018 |
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Time and Attendance | HCM |
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2013 | 2014 |
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Workforce Management | HCM |
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2021 | 2012 |
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Shared Services Connected Ltd AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon Chat Bot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2012 |
In 2021 Shared Services Connected Ltd implemented Amazon Chat Bot as part of a broader AWS conversational architecture, the Apps Category . The initiative addressed shortcomings in the historical AVAYA Telephony and 8x8 Live Chat approach by adopting Amazon Chat Bot for automated conversational handling and routing across digital channels.
The implementation centered on Amazon Chat Bot integrated into an AWS stack, with design work specifying conversational intents, session management, and fallback routing to human agents. Configuration emphasis included chat session orchestration, authentication handoff patterns, and leveraging AWS Connect telephony for voice routing as a complementary service to the Amazon Chat Bot capability.
Integrations included proposed use of AWS Connect telephony for voice channel coverage and the AWS Live Chat offering to provide web chat, with AWS API Gateway introduced as an interim API layer in the absence of a strategic API Management Platform. The scope focused on shared services customer contact workflows within the United Kingdom public sector environment, aiming to unify telephony and live chat under a consistent conversational interface.
Governance workstreams addressed conversational design standards, escalation workflows from Amazon Chat Bot to human agents, and interim API governance around AWS API Gateway. Rollout planning emphasized staged channel activation, session logging standards for compliance, and operator training for hybrid bot plus human handling.
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Shared Services Connected Ltd Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Shared Services Connected Ltd Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Shared Services Connected Ltd CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2012 |
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CRM | CRM |
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2019 | 2019 |
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Customer Engagement | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2021 | 2012 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Shared Services Connected Ltd PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Shared Services Connected Ltd IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Shared Services Connected Ltd
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of HR | Director | HR | |
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Deputy Director HR Innovation & Change | Director | HR | |
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Director of HR & Payroll Services | Director | HR | |
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HR Operations Manager | Manager | HR | |
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Head of Contact Centre Operations | Director | Customer Service | |
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Director of Contact Centre Services | Director | Customer Service | |
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Programme Director, Customer Contact Services, Defense Sector | Director | Customer Service | |
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Contact Centre Manager | Manager | Customer Service | |
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Head of Contact Centre Services | Director | Customer Service | |
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Apps Being Evaluated by Shared Services Connected Ltd Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Shared Services Connected Ltd IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Shared Services Connected Ltd digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Shared Services Connected Ltd Technographics
Shared Services Connected Ltd is a Government organization based in United Kingdom,
with around 2500 employees and annual revenues of $400.0 million.
Shared Services Connected Ltd operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite HRMS and Amazon Chat Bot,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Shared Services Connected Ltd has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Amazon Web Services (AWS).
Shared Services Connected Ltd recently adopted applications including
NICE Workforce Management in 2021, Amazon Chat Bot in 2021 and Cisco Webex Meetings in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Shared Services Connected Ltd’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Shared Services Connected Ltd’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Shared Services Connected Ltd technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.