Cranleigh, GU6 8JJ,
United Kingdom
Shelton Development Services Technographics
Shelton Development Services Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Shelton Development Services and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 17 Shelton Development Services employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Shelton Development Services has purchased the following applications: Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2015, HubSpot CMS for Web Content Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Shelton Development Services is running and its propensity to invest more and deepen its relationship with Freshworks , Google , HubSpot or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Shelton Development Services revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Shelton Development Services intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Shelton Development Services Tech Stack and Enterprise Applications
Shelton Development Services AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Shelton Development Services implemented Freshdesk Messaging (Formerly Freshchat) on their website. The deployment leverages Freshdesk Messaging as a Chatbots and Conversational AI solution to provide real-time customer-facing chat for the UK-based professional services firm.
Configuration centers on a website-embedded chat widget and conversational workflows, combining automated bot flows with a shared agent inbox and canned responses to manage inbound inquiries. Functional capabilities aligned with the Chatbots and Conversational AI category include proactive messaging, lead capture fields within chat, context-aware conversation history, and routing to internal staff for follow-up.
Operational coverage is focused on the company website and supports client services and customer support workflows for a compact team of 17 employees. Governance and process changes are evident in the use of centralized message templates, inbox triage and assignment practices, and agent-driven escalation within the Freshdesk Messaging conversation view.
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Shelton Development Services Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Shelton Development Services implemented Google Workspace (Formerly Google G-Suite) to address core Collaboration needs across the firm, provisioning cloud-native productivity and communication services for the organization. The deployment is referenced on the company website, indicating an established Google Workspace tenancy tied to the corporate domain.
Google Workspace (Formerly Google G-Suite) was configured to provide Gmail for domain email, Google Drive for cloud storage, Google Docs and Sheets for collaborative authoring, Google Calendar for scheduling, and Google Meet for virtual meetings, reflecting standard Collaboration capabilities. Administrative controls were managed through the Google Admin console, with user accounts and group access structured to fit a 17-employee professional services environment.
Shelton Development Services Google Workspace (Formerly Google G-Suite) Collaboration supports client communications, internal document workflows, and scheduling across the business. Governance and operational coverage are organized at the domain level, using group-based access controls and centralized account provisioning to align collaboration, file sharing, and email as primary business functions.
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Shelton Development Services Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HubSpot | Legacy | HubSpot CMS | Web Content Management | Content Management | n/a | 2022 | 2022 |
In 2022, Shelton Development Services implemented HubSpot CMS to manage its public website. The HubSpot CMS deployment functions as a cloud hosted Web Content Management platform, and HubSpot CMS is used for template driven page composition, content authoring, responsive site templates, SEO metadata management, and integrated forms and blog pages to support communications and lead capture workflows.
The implementation covers marketing and communications functions for the 17 person professional services firm, centralizing content publishing and editorial workflows under role based access and staged publishing controls. Operational governance emphasizes content lifecycle management, template reuse and asset organization to streamline site updates and marketing asset orchestration with HubSpot CMS as the primary Web Content Management system.
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Web Content Management | Content Management |
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2021 | 2021 |
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Shelton Development Services CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2022 | 2022 |
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Shelton Development Services IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Shelton Development Services
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Shelton Development Services Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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