Southbank Centre
Belvedere Road,
London, SE1 8XX,
United Kingdom
London, SE1 8XX,
United Kingdom
44 20 3879 9555
Non Profit
Southbank Centre Technographics
Southbank Centre Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Southbank Centre and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Southbank Centre employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southbank Centre has purchased the following applications: Sage Business Cloud X3 (ex Sage ERP X3) for ERP Financial in 2018, Rota Horizon for Time and Attendance in 2015, Freshdesk Messaging (Formerly Freshchat) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southbank Centre is running and its propensity to invest more and deepen its relationship with Sage , Thinking Software , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southbank Centre revenues, which have grown to $60.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southbank Centre intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Southbank Centre Tech Stack and Enterprise Applications
Southbank Centre ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sage | Legacy | Sage Business Cloud X3 (ex Sage ERP X3) | ERP Financial | ERP | n/a | 2018 | 2018 |
Southbank Centre implemented Sage Business Cloud X3 (ex Sage ERP X3) in 2018 as its new ERP Financial application, replacing a legacy financial system. The deployment included targeted SQL development to extend X3’s BI reporting — SQL coding work on the X3 reporting tool ran March–June 2018 to produce custom financial and management reports. Implementation activity also consolidated financial data from disparate packages to assemble unified datasets for group-level financial oversight and to ready reporting for the incoming Group Financial Controller. The scope of the effort emphasized financial reporting and data consolidation within the ERP Financial domain.
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Southbank Centre HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Thinking Software | Legacy | Rota Horizon | Time and Attendance | HCM | n/a | 2015 | 2015 |
In 2015 Southbank Centre deployed Rota Horizon as its Time and Attendance application. The implementation serves the Visitor Experience, Ticketing & Membership and Customer Relations departments, supporting over 30 managers and more than 200 hosts across a domestic London multi-venue environment that records in excess of 30,000 shifts per year.
Rota Horizon was configured to support core workforce management functions, including rota creation, shift scheduling, automated detection of incomplete shifts and scheduling anomalies, and enhanced reporting for operational planning. The Resource and Analysis Manager uses Rota Horizon for forecasting hosting costs by cost centre, presenting data to the finance team, and processing inbound payroll data such as overtime, pay rates and timecards.
The deployment incorporated eSwipe terminals introduced in 2014 which feed clocking data into Rota Horizon, automatically flagging missed in-swipes and out-swipes and simplifying payroll data collation. Thinking Software provides ongoing support and has delivered tailored report adjustments to meet Southbank Centre reporting requirements, establishing a vendor-backed support and configuration channel.
Operational governance centers on centralized rota management and daily use by the Resource and Analysis function to drive staffing decisions and payroll accuracy. Explicit outcomes reported by Southbank Centre include reduced administrative workload, increased departmental efficiency, enhanced accuracy of timekeeping and attendance data, and lower paper and printing costs, while automation removed substantial manual reconciliation previously performed with paper sign-out sheets.
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Southbank Centre AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | Freshdesk Messaging (Formerly Freshchat) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Southbank Centre implemented Freshdesk Messaging (Formerly Freshchat) on its public website, adopting a Chatbots and Conversational AI solution for visitor engagement and customer interaction. Freshdesk Messaging (Formerly Freshchat) is deployed as a web channel conversational interface to capture real time and asynchronous visitor queries, routing sessions to human agents and preserving conversation history for follow up.
The deployment centers on website coverage and leverages capabilities typical of Chatbots and Conversational AI platforms, including automated routing, canned responses and session transfer to human support, to streamline front of house and online visitor services. Operational scope is explicitly the public facing site, where the application centralizes conversational interactions and supports handoff into existing support workflows and agent inboxes.
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Southbank Centre Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2013 | 2013 |
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Southbank Centre CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Southbank Centre PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2022 | 2022 |
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Southbank Centre IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Southbank Centre
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of People Operations | Director | HR | |
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HR Officer | Manager | HR | |
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Director of People and Culture | Director | HR | |
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COO | CXO | Finance | |
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Apps Being Evaluated by Southbank Centre Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Southbank Centre IT executives and key decision makers. This section highlights Southbank Centre's latest recorded technology evaluations, including Talkdesk CX Cloud for Customer Experience on 2026-01-29 and Hubspot CRM for CRM on 2024-11-05. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Southbank Centre digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-29 | Southbank Centre | Evaluated | Talkdesk | Talkdesk CX Cloud | Customer Experience | CRM |
| 2024-11-05 | Southbank Centre | Evaluated | HubSpot | Hubspot CRM | CRM | CRM |
FAQ - APPS RUN THE WORLD Southbank Centre Technographics
Southbank Centre is a Non Profit organization based in United Kingdom,
with around 600 employees and annual revenues of $60.0 million.
Southbank Centre operates a diverse technology stack with applications such as
Sage Business Cloud X3 (ex Sage ERP X3), Rota Horizon and Freshdesk Messaging (Formerly Freshchat),
covering areas like ERP Financial, Time and Attendance and Chatbots and Conversational AI.
Southbank Centre has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Sage, Thinking Software and Freshworks.
Southbank Centre recently adopted applications including
Elastic Email API in 2022, Platform.sh in 2020 and Freshdesk Messaging (Formerly Freshchat) in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Southbank Centre’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Southbank Centre’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Southbank Centre technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.