Fort Worth, 76137, TX,
United States
Southern Dock Products a division of DuraServ Corp Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Southern Dock Products a division of DuraServ Corp and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 Southern Dock Products a division of DuraServ Corp employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Southern Dock Products a division of DuraServ Corp has purchased the following applications: Stripe Payments for Payment Processing in 2020, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2013, Hotjar for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Southern Dock Products a division of DuraServ Corp is running and its propensity to invest more and deepen its relationship with Stripe , Salesforce , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Southern Dock Products a division of DuraServ Corp revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Southern Dock Products a division of DuraServ Corp intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Stripe | Legacy | Stripe Payments | Payment Processing | ERP Financial Management | n/a | 2020 | 2020 |
In 2020, Southern Dock Products a division of DuraServ Corp deployed Stripe Payments for Payment Processing on its website. The implementation positioned Stripe Payments as the primary online payment acceptance layer, handling customer checkout and card transactions for the companys e-commerce channel.
The deployment leveraged Stripe Payments capabilities common to the Payment Processing category, including card acceptance, tokenization and gateway processing to capture and authorize payments. Implementation activities focused on embedding Stripe Payments into site checkout flows, instrumenting client-side payment elements and server-side confirmation to support order-to-cash execution for online orders.
Operational scope is centered on the Southern Dock Products website within the United States, centralizing online payment capture for sales and finance functions. Governance emphasized standard checkout workflows, use of Stripe Payments processing to maintain a PCI aware posture and centralized reconciliation practices to ensure consistent handling of customer payments across the web channel.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | Euclides Technologies | 2013 | 2013 |
In 2013, Southern Dock Products a division of DuraServ Corp implemented Salesforce Field Service (ex ClickSoftware) to standardize Field Service Management across its service operations. Euclides Technologies led the cloud based deployment for this 80 employee professional services provider, positioning Salesforce Field Service (ex ClickSoftware) as the core scheduling and dispatch platform for its field workforce.
The implementation configured central work order management, advanced scheduling and dispatch, mobile workforce enablement, and inventory visibility consistent with Field Service Management capabilities. Automation focused on rule based appointment assignment and technician skill matching, and the Salesforce Field Service (ex ClickSoftware) mobile client was configured for in field job updates and photo capture.
Euclides Technologies integrated the application with Southern Dock Products' back office operational records, tying service scheduling to customer records and job histories to support service coordinators and customer service teams. The deployment covered dispatch teams and field technicians, enabling centralized scheduling, mobile status updates, and visibility for operations and service management.
Governance and rollout followed a phased deployment with configuration governance, role based access controls, and training led by Euclides Technologies to align scheduling policies and dispatch workflows. Southern Dock Products reported that the cloud based solution showed benefits and that they began seeing improvements months after going live.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2020 | 2020 |
In 2020, Southern Dock Products implemented Hotjar on their website. The Hotjar deployment is applied as a Customer Experience tool to capture session replays, heatmaps, and on-site feedback that inform website interaction analysis. The implementation supports marketing and customer support functions by surfacing qualitative behavioral data tied to specific web pages.
Deployment architecture is client-side, with the Hotjar tracking script embedded across public site pages and configured using site-level settings and consent controls. Configuration emphasizes behavioral analytics and qualitative input, aligning Hotjar with web analytics and UX optimization workflows. Governance and operational ownership are centered on marketing for tag implementation and on-site feedback moderation, with data privacy controls managed at the site level.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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