Specsavers Australia
520 Graham Street,
Port Melbourne, 3207, VIC,
Australia
Port Melbourne, 3207, VIC,
Australia
61 18 0007-4171
Retail
Specsavers Australia Technographics
Specsavers Australia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Specsavers Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 Specsavers Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Specsavers Australia has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2011, SAP SuccessFactors Employee Central for Core HR in 2024, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Specsavers Australia is running and its propensity to invest more and deepen its relationship with Oracle , Stripe , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Specsavers Australia revenues, which have grown to $350.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Specsavers Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Specsavers Australia Tech Stack and Enterprise Applications
Specsavers Australia ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2011 | 2011 |
In 2011, Specsavers Australia implemented Oracle E-Business Suite R12 as part of a strategic IT initiative. The Oracle E-Business Suite deployment was scoped to centralize IT systems and improve operational IT cost and business functional operations, with the first phase targeting Scandinavian countries in Europe.
The implementation focused on ERP Financial capabilities, deploying core financial modules such as General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and financial reporting and consolidation functionality. Configuration emphasized integrated transaction flows and accounting controls consistent with an ERP Financial rollout, with attention to chart of accounts harmonization and period close orchestration.
Architectural work centered on a centralized Oracle E-Business Suite instance to support multi-country operations in the phased rollout, providing a unified financial application layer for daily finance and accounting workflows. The project role included solution architecture and implementation of Oracle E-Business Suite R12 to enable a more robust integrated system for routine operational processes across the covered regions.
Governance and rollout planning addressed phased country adoption, standardized financial processes, and centralized IT system stewardship to enable subsequent expansion to additional countries. Objectives explicitly included reducing operational IT cost, improving business functional operations, and centralizing IT systems as part of Specsavers Australia Oracle E-Business Suite ERP Financial transformation.
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Payment Processing | ERP |
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2020 | 2020 |
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Specsavers Australia HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2024 | 2024 |
In 2024, Specsavers Australia implemented SAP SuccessFactors Employee Central as its Core HR system. The deployment centralizes employee master data and HR administration across Specsavers Australia, supporting a workforce of approximately 6,000 employees within the retail organization.
SAP SuccessFactors Employee Central was configured to provide core employee profile management, organizational management, position and job structures, and workflow-driven hire to retire processes. The implementation emphasizes employee and manager self-service, configurable business rules, and standard HRIS capabilities such as transactional HR events and time-off management.
Architecturally the deployment leverages SAP SuccessFactors cloud tenancy and the platform's integration framework to enable API-based data exchange, identity and access control, and payroll and workforce management interfaces where required. Data model harmonization and integration patterns were applied to maintain a single source of truth for employee records and to support downstream HR and finance processes.
Governance was organized around clear HR data ownership, role-based authorizations, and standardized HR process workflows, with automated routing and approval logic configured in the application. Change-control and configuration governance were instituted to manage business rule changes, organizational updates, and employee lifecycle events across Specsavers Australia's HR and payroll related functions.
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Employee Recognition and Rewards Management | HCM |
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2021 | 2021 |
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Employee Self Service | HCM |
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2022 | 2022 |
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Learning and Development | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2009 | 2009 |
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Payroll | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Succession and Leadership Planning | HCM |
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2013 | 2013 |
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Time and Attendance | HCM |
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2023 | 2023 |
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Specsavers Australia AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Specsavers Australia deployed LivePerson Conversational Cloud on its public website. The deployment uses LivePerson Conversational Cloud to deliver Chatbots and Conversational AI capabilities for customer facing conversations on specsavers.com.au, positioning the application as the primary web messaging layer for retail customer service and support.
The implementation emphasized web messaging widgets and automated conversational flows to triage inquiries and route sessions to human agents. Functional modules implemented include virtual agent chatbots, conversation routing and session handoff, and analytics instrumentation for conversational visibility. Integration work focused on embedding LivePerson Conversational Cloud into the website front end and aligning conversational workflows with Specsavers Australia customer service and retail support functions, with governance assigned to customer service teams and iterative refinement of intents and escalation rules.
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Specsavers Australia Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Specsavers Australia eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Specsavers Australia CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2019 | 2013 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Partner Relationship Management | CRM |
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2020 | 2020 |
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Specsavers Australia EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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Specsavers Australia ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2021 | 2021 |
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Specsavers Australia PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Specsavers Australia IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Specsavers Australia CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Specsavers Australia Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Physical Security Outsourcing | Physical Security |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Specsavers Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Specsavers Australia Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Specsavers Australia IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Specsavers Australia digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Specsavers Australia Technographics
Specsavers Australia is a Retail organization based in Australia,
with around 6000 employees and annual revenues of $350.0 million.
Specsavers Australia operates a diverse technology stack with applications such as
Oracle E-Business Suite, SAP SuccessFactors Employee Central and LivePerson Conversational Cloud,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Specsavers Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and LivePerson.
Specsavers Australia recently adopted applications including
SAP SuccessFactors Employee Central in 2024, ClockOn Time and Attendance in 2023 and ClockOn Employee Self-Service (ESS) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Specsavers Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Specsavers Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Specsavers Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.