Cali, 760042,
Colombia
SuperGIROS Colombia Technographics
SuperGIROS Colombia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SuperGIROS Colombia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10001 SuperGIROS Colombia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SuperGIROS Colombia has purchased the following applications: wolkvox Chatbots for Chatbots and Conversational AI in 2022, Jungleworks Fugu for Collaboration in 2020, CKEditor for Content Management in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SuperGIROS Colombia is running and its propensity to invest more and deepen its relationship with wolkvox , Zendesk , TeamSupport or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SuperGIROS Colombia revenues, which have grown to $70.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SuperGIROS Colombia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SuperGIROS Colombia Tech Stack and Enterprise Applications
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| wolkvox | Legacy | wolkvox Chatbots | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 SuperGIROS Colombia deployed wolkvox Chatbots as part of a centralized omnichannel contact center initiative, leveraging the Chatbots and Conversational AI category to unify customer interactions. The implementation combined Wolkvox contact-center licenses with conversational AI agents and WhatsApp and web chat flows to centralize voice, WhatsApp and web chat interactions for payments, giro services and customer support across Colombia.
The deployment used contact center licenses, WhatsApp flows and agentes conversacionales IA as the primary functional modules, implementing conversational flows, automated routing and agent escalation pathways consistent with Chatbots and Conversational AI capabilities. wolkvox Chatbots was configured to handle front‑line conversational handling and to pass complex sessions to human agents through the contact center platform, maintaining conversation context across channels.
Integration points consolidated voice telephony, WhatsApp messaging and web chat channels into a single operational surface for support and payments operations, enabling centralized queueing and channel orchestration across regions in Colombia. Governance was realigned to central channel management and conversational script control, and the rollout emphasized contactability and operational scalability as key objectives stated by the client.
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Chatbots and Conversational AI | AI-Powered Application |
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2014 | 2014 |
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Chatbots and Conversational AI | AI-Powered Application |
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2018 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JungleWorks | Legacy | Jungleworks Fugu | Collaboration | Collaboration | n/a | 2020 | 2020 |
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PBX, VoiP and Phone Systems | Collaboration |
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2023 | 2023 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CKSource | Legacy | CKEditor | Content Management | Content Management | n/a | 2015 | 2015 |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at SuperGIROS Colombia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by SuperGIROS Colombia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||