Sydney Water
Sydney Water Technographics
Sydney Water Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sydney Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3495 Sydney Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sydney Water has purchased the following applications: SAP S/4 HANA for ERP Financial in 2017, LiveHire ATS for Applicant Tracking System in 2023, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sydney Water is running and its propensity to invest more and deepen its relationship with SAP , LiveHire , Aurion or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sydney Water revenues, which have grown to $2.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sydney Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sydney Water Tech Stack and Enterprise Applications
Sydney Water ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP ERP ECC 6.0 | SAP S/4 HANA | ERP Financial | ERP | Wipro | 2017 | 2018 |
In 2017 Sydney Water implemented SAP S/4 HANA as the core of its Business Experience Platform to deliver ERP Financial capabilities as part of a broader A$250 million core IT uplift. The BxP allocation of A$85.7 million funded a new SAP S/4 HANA instance alongside cloud add ons, and the program explicitly linked the SAP S/4 HANA deployment to the utility’s objective of a more efficient internal business back office. The project acknowledged an existing SAP ERP ECC 6.0 environment and was executed by a Wipro led consortium with Capgemini and E&Y contributing to design, build and run activities.
The implementation scope centered on finance and back office orchestration within SAP S/4 HANA, complemented by cloud based procurement via Ariba and human capital management through SuccessFactors, and delivered SAP Fiori user experience front ends across the BxP. Customer billing and CRM workstreams were managed in parallel under a separate Customer Experience Platform using SAP ECC based CRM and SAP IS U utility billing software, preserving a clear separation between customer billing modernization and the ERP Financial back office. Project governance favored configuration and business process change over heavy bespoke customisation to reduce downstream upgrade cost and complexity.
Deployment architecture placed the SAP S/4 HANA instance in the NSW GovDC government data centre while integrating cloud services for Ariba and SuccessFactors and SAP Fiori at the presentation layer. The program moved from onshore blueprinting into a realisation and offshore build model via an offshore development centre, with the combined onshore and offshore team peaking at about 300 staff. Cutover planning incorporated operational risk controls, including a six month parallel familiarisation period and a two wave geographical billing roll out to limit customer impact during transition.
Governance and operating model changes were executed alongside the technical implementation, aligning the S/4 HANA ERP Financial deployment with Sydney Water’s lifestream strategy for customer centricity and performance. The program explicitly linked the ERP Financial implementation to downstream analytics and data initiatives, including the AIM program and plans to connect Sydney Water’s data lakes into a broader NSW government data ecosystem. The implementation narrative emphasizes structured blueprints, phased delivery, and an operating model recalibration to support the utility’s stated aims for a data driven customer and supply chain foundation.
|
 |
|
|
Expense Management | ERP |
|
2018 | 2018 |
|
Sydney Water HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHire | Legacy | LiveHire ATS | Applicant Tracking System | HCM | n/a | 2023 | 2023 |
In 2023, Sydney Water implemented LiveHire ATS as an Applicant Tracking System on their website. LiveHire ATS is deployed as the public-facing recruiting interface embedded in Sydney Water careers pages, positioning the application as the primary candidate intake channel for the organization.
The LiveHire ATS configuration consolidates job posting, candidate application intake, resume parsing, candidate tracking, and talent pool management into a single recruitment workflow. Automated screening rules, status notifications, and interview workflow orchestration were configured to align with standard HR recruitment procedures and to streamline candidate progression through requisition to hire.
Operational ownership rests with Sydney Water HR and Talent Acquisition teams who use LiveHire ATS to manage applicant flows and maintain candidate records centrally. The implementation focuses on the careers site integration and on-role based recruitment activity, with governance controls applied to candidate data handling, access permissions, and recruitment approvals to ensure consistent hiring process enforcement across the organization.
|
|
|
|
|
Contingent Labor Management | HCM |
|
2019 | 2019 |
|
|
|
|
|
Core HR | HCM |
|
2016 | 2016 |
|
|
|
|
|
Payroll | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2014 | 2014 |
|
|
|
|
|
Workforce Management | HCM |
|
2014 | 2014 |
|
Sydney Water ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2012 | 2013 |
In 2012, Sydney Water implemented Hitachi Ventyx FocalPoint Suite. The Hitachi Ventyx FocalPoint Suite was deployed as an Asset Performance Management solution to centralize asset portfolio decision making, lifecycle planning, and capital prioritization across the utility's asset management functions.
The implementation focused on standard Asset Performance Management capabilities including asset portfolio management, risk and criticality modeling, lifecycle and intervention planning, and consolidated performance reporting. Configuration work emphasized data harmonization for asset hierarchies, risk scoring rules, and scenario-based capital program modeling to support multi-year investment planning.
Integrations were established with Sydney Water's best of breed application stack to operationalize planning outputs. The FocalPoint Suite was integrated with Maximo for work order and maintenance execution synchronization, with Smallworld GIS for spatial asset context and mapping, with Ventyx mobile workforce management for field execution handoffs, and with PeopleSoft, Oracle, Business Objects, TIBCO, and Siebel CRM for HR, financial, enterprise reporting, middleware orchestration, and customer data alignment. Data exchanges and BI feeds were structured to support governance reporting and cross-system reconciliation.
Portfolio governance and rollout were managed through a centralized portfolio office model. Project managers validated improvement opportunities against strategy and technology roadmaps, engaged multiple stakeholders, sized resourcing, and coordinated organisational change activities to align the Hitachi Ventyx FocalPoint Suite with Sydney Water's existing asset and IT ecosystems. The program emphasized integration hygiene, stakeholder engagement, and staged configuration to align planning workflows with operational and capital delivery teams.
|
|
|
|
|
Business Process Management | ERP Services and Operations |
|
2016 | 2016 |
|
|
|
|
|
Enterprise Asset Management | ERP Services and Operations |
|
2014 | 2014 |
|
|
|
|
|
Field Service Management | ERP Services and Operations |
|
2012 | 2013 |
|
|
|
|
|
Field Service Management | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Real Estate Property Management | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Utilities Distribution Management | ERP Services and Operations |
|
2020 | 2020 |
|
|
|
|
|
Utilities ERP | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Waste and Recycling ERP | ERP Services and Operations |
|
2020 | 2020 |
|
Sydney Water Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2017 | 2017 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2015 | 2015 |
|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2016 | 2016 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2017 | 2018 |
|
Sydney Water Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2015 | 2015 |
|
Sydney Water Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Contract Lifecycle Management | Content Management |
|
2020 | 2021 |
|
|
|
|
|
Digital Asset Management | Content Management |
|
2020 | 2020 |
|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
Sydney Water CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
CRM | CRM |
|
2017 | 2018 |
|
|
|
|
|
CRM | CRM |
|
2017 | 2017 |
|
|
|
|
|
Customer Experience | CRM |
|
2012 | 2012 |
|
|
|
|
|
Customer Experience | CRM |
|
2019 | 2019 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Sydney Water ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2018 | 2018 |
|
Sydney Water PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
3D Modeling | PLM and Engineering |
|
2020 | 2020 |
|
|
|
|
|
Geology and Seismic Data Processing, Geographic Information System | PLM and Engineering |
|
2019 | 2019 |
|
|
|
|
|
Geology and Seismic Data Processing, Geographic Information System | PLM and Engineering |
|
2020 | 2020 |
|
|
|
|
|
Product Lifecycle Management | PLM and Engineering |
|
2020 | 2020 |
|
Sydney Water PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
|
|
|
|
Project Portfolio Management | PPM |
|
2018 | 2018 |
|
|
|
|
|
Project Portfolio Management | PPM |
|
2021 | 2021 |
|
Sydney Water Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2017 | 2018 |
|
|
|
|
|
Procurement | Procurement |
|
2017 | 2017 |
|
|
|
|
|
Procurement, Sourcing | Procurement |
|
2017 | 2017 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2019 | 2019 |
|
Sydney Water TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Governance, Risk and Compliance | TRM |
|
2017 | 2017 |
|
Sydney Water PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2014 | 2014 |
|
Sydney Water IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2017 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Database Management | IaaS |
|
2012 | 2013 |
|
IT Decision Makers and Key Stakeholders at Sydney Water
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Sydney Water Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sydney Water IT executives and key decision makers. This section highlights Sydney Water's latest recorded technology evaluations, including Civica Authority for Government ERP on 2026-01-28, SAP Self-Service Accelerator for Utilities for Customer Engagement on 2025-06-19, and Adobe Campaign for Marketing Automation on 2024-10-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sydney Water digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-01-28 | Sydney Water | Evaluated | Civica | Civica Authority | Government ERP | ERP Services and Operations |
| 2025-06-19 | Sydney Water | Evaluated | SAP | SAP Self-Service Accelerator for Utilities | Customer Engagement | CRM |
| 2024-10-21 | Sydney Water | Evaluated | Adobe Systems | Adobe Campaign | Marketing Automation | CRM |
| 2024-07-31 | Sydney Water | Evaluated |
|
|
Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Sydney Water Technographics
Sydney Water is a Utilities organization based in Australia,
with around 3495 employees and annual revenues of $2.10 billion.
Sydney Water operates a diverse technology stack with applications such as
SAP S/4 HANA, LiveHire ATS and Hitachi Ventyx FocalPoint Suite,
covering areas like ERP Financial, Applicant Tracking System and Asset Performance Management.
Sydney Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, LiveHire and Hitachi Vantara.
Sydney Water recently adopted applications including
LiveHire ATS in 2023, DocuSign eSignature in 2021 and Oracle Primavera P6 Enterprise Project Portfolio Management in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sydney Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sydney Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sydney Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.