Synchrony
777 Long Ridge Road,
Stamford, 6902, CT,
United States
Stamford, 6902, CT,
United States
1 203-585-2400
Banking and Financial Services
Synchrony Technographics
Synchrony Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Synchrony and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20000 Synchrony employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Synchrony has purchased the following applications: Deluxe Lockbox (ex Fiserv Lockbox Processing) for AR Automation in 2019, UKG Great Place to Work Emprising for Employee Experience, Employee Engagement in 2021, AppWorx Workload Automation for Business Process Management in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Synchrony is running and its propensity to invest more and deepen its relationship with Deluxe Corp. , Oracle , PayPal or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Synchrony revenues, which have grown to $16.13 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Synchrony intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Synchrony Tech Stack and Enterprise Applications
Synchrony ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Lockbox (ex Fiserv Lockbox Processing) | AR Automation | ERP | n/a | 2019 | 2020 |
In 2019, Synchrony executed a major outsourcing of its finance receivables operations by contracting Deluxe Corp. to assume retail and wholesale remittance processing and transferring associated employees and operations to Deluxe. The agreement provisioned Deluxe Lockbox (ex Fiserv Lockbox Processing) under the AR Automation category to manage Synchrony’s bill remittance workload in the United States.
The implementation centered on lockbox and remittance processing capabilities, including centralized mail intake and check processing, image capture and remittance data extraction, automated payment posting and cash application workflows, and exception handling for unapplied payments. Deluxe Lockbox (ex Fiserv Lockbox Processing) was configured to support both retail and wholesale remittance streams, aligning functional modules to standard accounts receivable operations and payment posting processes.
Operational coverage was scoped to Synchrony’s U.S. receivables footprint, with the transfer of staff and operational sites to Deluxe creating a unified service delivery model for lockbox activities. The arrangement positioned Deluxe to provide expanded geographic reach for lockbox and remittance services while operating as the outsourced provider of Synchrony’s bill-remittance processing.
Governance was structured as an outsourced service relationship where Deluxe operated Synchrony’s remittance processing, with responsibilities for day-to-day lockbox execution and operational scale. The explicit outcome reported from the engagement was improved operational scale and geographic reach for Deluxe’s Lockbox and remittance services, achieved through the consolidation of Synchrony’s retail and wholesale remittance processing into Deluxe’s AR Automation offering.
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AR Automation | ERP |
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2019 | 2020 |
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ERP Financial | ERP |
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2022 | 2022 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2019 | 2019 |
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Synchrony HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Great Place to Work Emprising | Employee Experience, Employee Engagement | HCM | n/a | 2021 | 2024 |
In 2021 Synchrony implemented UKG Great Place to Work Emprising on its careers website to surface employer brand content and employee experience signals. The deployment positions UKG Great Place to Work Emprising as part of Synchrony’s Employee Experience,Employee Engagement stack, presenting certification badges, survey summaries, and engagement metrics to external talent and internal recruitment stakeholders.
Operational ownership is described as sitting with HR, Employer Brand, and Talent Acquisition teams, who use the platform for survey administration, benchmarking, reporting dashboards, and action planning workflows. The implementation is focused on publishing experience content to the careers site and aligning engagement survey outputs with recruiting communications and employer branding governance.
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Recruiting, Applicant Tracking System | HCM |
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2017 | 2017 |
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Synchrony ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2019 | 2019 |
In 2019, Synchrony implemented AppWorx Workload Automation as part of a Business Process Management deployment supporting FP&A and regulatory reporting workloads. The AppWorx Workload Automation installation was used to orchestrate scheduled allocation cycles and batch workloads across Synchrony's Oracle EPBCS environment and adjacent tooling.
Functionally the implementation centralized job scheduling, dependency orchestration, and calendar-driven automation to run allocation models and data loads into the Planning cube used for expense allocation and client profitability analysis. AppWorx coordinated ETL and metadata movement executed via Oracle Data Integrator ODI and FDMEE, and it triggered EPMAutomate tasks, batch scripts, UNIX shell scripts, and SQL PL/SQL jobs to populate Reporting, PACING, and FPA_ADB cubes. The configuration included job chains and parameterized runs to align with planning cycles such as quarterly SRF and operational planning.
Integrations were explicitly with Oracle EPBCS, Oracle Data Integrator ODI, FDMEE, EPMAutomate, GL data feeds, and on-platform batch and shell scripting, enabling wing to wing automation from GL to PLAN, Reporting, and ADB cubes. Operational coverage included FP&A reporting for US Actuals and Plans, CAD Actuals, controllership reporting including variance reporting and the weekly FR2900 regulatory feed, and supported the research and analytics workflows for Average Daily Balance calculations. The implementation served FP&A and the Regulatory Reporting Team and was part of production job orchestration and daily end of day balance processing.
Governance and operational controls were implemented by creating and managing groups and users, assigning provisions, and nesting groups to restrict data load permissions to closed account center and legal entity dimension members. The team performed daily reconciliation of metadata, data, and member properties between on-premise and cloud cubes during go live, and provided documentation, production support, and incident resolution for scheduled processes. Synchrony's AppWorx Workload Automation instance therefore functioned as the central scheduler and operational control plane within the Business Process Management layer.
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Core Banking | ERP Services and Operations |
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2019 | 2019 |
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Synchrony AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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ML and Data Science Platforms | AI Development |
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2018 | 2018 |
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Synchrony Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2022 | 2022 |
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Data Warehouse | Analytics and BI |
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2016 | 2016 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Synchrony Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2016 | 2016 |
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Synchrony Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Synchrony Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2023 | 2023 |
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Enterprise Content Management | Content Management |
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2019 | 2019 |
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Synchrony eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2021 | 2021 |
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Synchrony CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Synchrony ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2023 | 2023 |
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IT Service Management | ITSM |
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2015 | 2015 |
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Synchrony TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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AML, Fraud and Compliance | TRM |
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2016 | 2016 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2015 | 2015 |
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Synchrony PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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API Management | PaaS |
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2018 | 2018 |
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API Management | PaaS |
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2023 | 2023 |
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API Management | PaaS |
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2018 | 2018 |
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Apps Development | PaaS |
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2018 | 2018 |
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Extract, Transform, and Load (ETL) | PaaS |
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2018 | 2018 |
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Operating System (OS) | PaaS |
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2017 | 2018 |
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Operating System (OS) | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2023 | 2023 |
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Test Automation Platform | PaaS |
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2023 | 2023 |
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Synchrony IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Data Streaming | IaaS |
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2018 | 2018 |
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Data Warehouse Appliance | IaaS |
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2016 | 2016 |
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Database Management | IaaS |
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2022 | 2022 |
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Database Management | IaaS |
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2023 | 2023 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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Infrastructure as Code (IaC) | IaaS |
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2022 | 2022 |
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Servers, Storage and Networking | IaaS |
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2018 | 2018 |
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Servers, Storage and Networking | IaaS |
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2010 | 2010 |
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Synchrony CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Synchrony
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior Vice President - Data Architecture & Analytics | VP | IT | |
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Executive Vice President, Chief Technology and Operating Officer | CXO | IT | |
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Sales Performance Manager | Manager | Sales | |
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VP of Sales | VP | Sales | |
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AVP, Customer Solutions Relationship Manager | VP | Customer Service | |
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Vice President of CX Design | VP | Customer Service | |
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SVP, Chief Information Officer | CXO | IT | |
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VP - Infrastructure Operations | VP | Operations | |
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Vice President Data Management Architect | VP | IT | |
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Recruitment Operations Manager | Manager | HR | |
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Recruiting Manager | Manager | HR | |
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Director, Talent Acquisition | Director | HR | |
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Senior Talent Acquisition Manager | Manager | HR | |
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VP Sales Operations | VP | Sales | |
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VP Analytic Platforms, Analytic API, Data Usage & Analyst Engagement Process Owner | VP | IT | |
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SVP, Analytics and Data | VP | IT | |
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VP, Enterprise Data Lake Platform Leader | VP | IT | |
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SVP, Chief Information Officer | CXO | IT | |
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VP, Business Intelligence | VP | IT | |
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EVP, CTO and COO | CXO | Finance | |
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VP, IT Project Manager, Consumer Banking and Analytics | VP | IT | |
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Vice President of Emerging Technologies and Innovation | VP | R&D | |
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VP Sr Leader - Innovation & Transformation, Enterprise Strategy, Cloud Migrations, Digital Apps | VP | IT | |
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Salesforce Business Analyst and Administrator | Manager | Marketing | |
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Finance Manager | Manager | Finance | |
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Controller General Accounting | Director | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Finance Manager | Manager | Finance | |
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Purchasing Manager | Manager | Procurement | |
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Senior IT Manager | Manager | IT | |
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SVP, Cloud Program Technology Leader | VP | IT | |
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VP, Compute Technology | VP | IT | |
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SVP Enterprise Technology Services | VP | IT | |
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VP of Enterprise Architecture | VP | IT | |
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Technology Manager | Manager | IT | |
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Apps Being Evaluated by Synchrony Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Synchrony IT executives and key decision makers. This section highlights Synchrony's latest recorded technology evaluations, including Fiserv VisionPLUS for Payment Processing on 2026-01-14, Adobe Experience Cloud for Customer Experience on 2025-10-02, and New Relic APM for Application Performance Management on 2025-09-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Synchrony digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-01-14 | Synchrony | Evaluated | Fiserv | Fiserv VisionPLUS | Payment Processing | ERP |
| 2025-10-02 | Synchrony | Evaluated | Adobe Systems | Adobe Experience Cloud | Customer Experience | CRM |
| 2025-09-21 | Synchrony | Evaluated | Vertafore | Vertafore AMS360 | Agency Management | ERP Services and Operations |
| 2025-09-21 | Synchrony | Evaluated |
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Application Performance Management | ITSM |
| 2025-07-29 | Synchrony | Evaluated |
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Payment Processing | ERP |
| 2025-07-17 | Synchrony | Evaluated |
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Call Center, Customer Experience | CRM |
| 2025-07-16 | Synchrony | Evaluated |
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Treasury Management | TRM |
| 2025-06-03 | Synchrony | Evaluated |
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Electronic Health Record, Medical Practice Management | ERP Services and Operations |
| 2025-05-08 | Synchrony | Evaluated |
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Robotic Process Automation | PaaS |
| 2025-03-19 | Synchrony | Evaluated |
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Payment Processing | ERP |
FAQ - APPS RUN THE WORLD Synchrony Technographics
Synchrony is a Banking and Financial Services organization based in United States,
with around 20000 employees and annual revenues of $16.13 billion.
Synchrony operates a diverse technology stack with applications such as
Deluxe Lockbox (ex Fiserv Lockbox Processing), UKG Great Place to Work Emprising and AppWorx Workload Automation,
covering areas like AR Automation, Employee Experience, Employee Engagement and Business Process Management.
Synchrony has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deluxe Corp., UKG and Broadcom.
Synchrony recently adopted applications including
Okta Identity Security Posture Management (ISPM) in 2024, DocuSign eSignature in 2023 and Amazon EventBridge in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Synchrony’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Synchrony’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Synchrony technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.