Tampa Electric
702 N Franklin St,
Tampa, 33602, FL,
United States
Tampa, 33602, FL,
United States
1 813-228-1111
Utilities
Tampa Electric Technographics
Tampa Electric Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tampa Electric and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Tampa Electric employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tampa Electric has purchased the following applications: IFS Enterprise Asset Management for Enterprise Asset Management in 2025, Rocket.chat for Chatbots and Conversational AI in 2022, Optimizely Search & Navigation (ex Episerver Find) for Application, Web and Enterprise Search in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tampa Electric is running and its propensity to invest more and deepen its relationship with IFS , IBM , Rocket.chat or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tampa Electric revenues, which have grown to $2.53 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tampa Electric intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tampa Electric Tech Stack and Enterprise Applications
Tampa Electric ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IFS | Legacy | IFS Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2025 | 2025 |
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Enterprise Asset Management | ERP Services and Operations |
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2008 | 2009 |
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Tampa Electric AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rocket.chat | Legacy | Rocket.chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022 Tampa Electric implemented Rocket.chat on its public website, deploying Rocket.chat as a Chatbots and Conversational AI application to introduce customer-facing conversational channels for its service organization. The implementation places Rocket.chat as a web-embedded conversational layer to handle direct customer inquiries, escalate to human agents, and manage threaded message histories for follow up by support personnel.
Configuration emphasized standard Chatbots and Conversational AI capabilities, including live chat widget deployment, automated conversational flows and canned responses, agent transfer and queue management, and administrative channel controls. The Rocket.chat instance is configured to persist conversations and support moderation, role based administration, and configurable routing rules to align chat sessions with internal support workflows.
Operational scope centers on website interaction and customer service functions, using Rocket.chat to surface and route inbound conversational traffic to Tampa Electric support teams. The deployment is aligned with service and billing inquiry workflows and is instrumented as an external facing channel that funnels conversations into internal agent consoles for response and continuity.
Governance and operating procedures were defined to manage conversational content, administrator privileges, message retention settings, and escalation protocols, with phased rollout across web touch points to stabilize agent workflows. Oversight covers configuration management and conversational flow updates, positioning Rocket.chat to serve as a persistent conversational platform for customer engagement within Tampa Electric.
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Tampa Electric Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Search & Navigation (ex Episerver Find) | Application, Web and Enterprise Search | Content Management | n/a | 2022 | 2022 |
In 2022, Tampa Electric implemented Optimizely Search & Navigation (ex Episerver Find) on its public website. The deployment centers on Optimizely Search & Navigation (ex Episerver Find) and is classified under the Application, Web and Enterprise Search category, providing centralized site search functionality for customer facing content and utility account information. The implementation deploys site embedded search components, relevance controls and administrative tooling to allow digital content teams to manage search behavior and index configuration.
Configuration work emphasizes taxonomy driven content tagging, synonym lists, relevance tuning and query rule definitions to align search results with common customer self service workflows. Operational scope focuses on the customer experience and web content teams, with governance organized around recurring relevance tuning, content metadata workflows and search result review processes. The implementation leverages Optimizely Search & Navigation (ex Episerver Find) to deliver typical Application, Web and Enterprise Search capabilities including indexing, autocomplete, faceted navigation, query suggestions and analytics for ongoing query insight.
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Application, Web and Enterprise Search | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2021 | 2021 |
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Tampa Electric CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2022 | 2022 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Tag Management | CRM |
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2018 | 2018 |
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Tampa Electric ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Application Performance Management | ITSM |
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2022 | 2022 |
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Tampa Electric PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Geographic Information System | PLM and Engineering |
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2013 | 2013 |
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Tampa Electric PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Robotic Process Automation | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Tampa Electric IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Tampa Electric CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Vulnerability Management | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Tampa Electric
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Executive Director of Information Technology and IT Operations | Director | IT | |
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Manager Accounting Systems | Manager | IT | |
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Sr. Director System Planning & Grid Operations | Director | Operations | |
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Sr. Director, Transmission and Substation Engineering & Operations | Director | Operations | |
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VP, Customer Experience | VP | Customer Support | |
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Program Manager, Asset Management | Manager | Operations | |
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Asset Management Reliability Engineer/Transmission Reliability Team Lead | Manager | Operations | |
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Manager, Engineering & Maintenance | Manager | Operations | |
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Senior Director, Special Projects (Business Transformation) | Director | Operations | |
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Apps Being Evaluated by Tampa Electric Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tampa Electric IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tampa Electric digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Tampa Electric Technographics
Tampa Electric is a Utilities organization based in United States,
with around 2500 employees and annual revenues of $2.53 billion.
Tampa Electric operates a diverse technology stack with applications such as
IFS Enterprise Asset Management, Rocket.chat and Optimizely Search & Navigation (ex Episerver Find),
covering areas like Enterprise Asset Management, Chatbots and Conversational AI and Application, Web and Enterprise Search.
Tampa Electric has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IFS, Rocket.chat and Optimizely.
Tampa Electric recently adopted applications including
IFS Enterprise Asset Management in 2025, Rocket.chat in 2022 and Optimizely Search & Navigation (ex Episerver Find) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tampa Electric’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tampa Electric’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tampa Electric technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.