Telus International
510 West Georgia Street,
Vancouver, V6B 0M3, BC,
Canada
Vancouver, V6B 0M3, BC,
Canada
1 604-695-3455
Professional Services
Telus International Technographics
Telus International Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Telus International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 76752 Telus International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Telus International has purchased the following applications: Workday Financial Management for ERP Financial in 2018, Avature CRM for Candidate Relationship Management in 2018, Google TensorFlow for ML and Data Science Platforms in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Telus International is running and its propensity to invest more and deepen its relationship with Workday , Stripe , Avature or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Telus International revenues, which have grown to $2.47 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Telus International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Telus International Tech Stack and Enterprise Applications
Telus International ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Financial Management | ERP Financial | ERP | Alight Solutions | 2018 | 2019 |
In 2018 TELUS International deployed Workday Financial Management as its global ERP Financial platform, engaging Alight Solutions as the implementation partner to deliver a worldwide rollout. The project intent emphasized a single tenant configuration to enable standardized global processes while preserving local statutory compliance across regions.
TELUS International designed, tested and deployed a comprehensive set of financial modules within Workday Financial Management, including Core Financials, Procurement, Supplier Accounts, Expenses, Customer Accounts, Business Assets, Banking and Settlement, Project Work Management and Budgets. Alight guided tenant configuration decisions and workflow design to align day to day operations with Workday Financial Management best practices, focusing on efficient transaction flows and centralized financial master data.
The deployment included additional functionality beyond core finance, with Workday Adaptive Planning and Professional Services Automation implemented for the United States, Canada, Philippines, El Salvador, Guatemala, Bulgaria, Romania and the United Kingdom. TELUS International also leveraged the global design to onboard acquired organizations in Ireland and India into the same Workday tenant, and is extending the platform into an additional set of European countries as part of a subsequent integration effort.
Governance and rollout followed a two phase approach determined with Alight, with corporate and the largest regions United States and Canada going live first. Phase one executed a 39 week deployment timeline followed by a 32 week stabilization and support stage, while phase two covered the remaining regions with a 25 week deployment timeline followed by a six week stabilization and support stage, and later acquisitions were integrated via a 100 percent virtual implementation model.
TELUS International reported that consolidating HR, finance and planning on the same platform improved visibility to real time financial and transactional data and increased planning and analysis capabilities, enabling more granular review of financial drivers and faster decision making. Workday Financial Management serves as the central ERP Financial system for finance, planning and project accounting functions across TELUS International global operations.
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Payment Processing | ERP |
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2020 | 2020 |
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Telus International HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Avature | Legacy | Avature CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, Telus International implemented Avature CRM to support Candidate Relationship Management, embedding Avature CRM on its public careers website to manage inbound candidate interactions. The implementation positions Avature CRM as the front-end for candidate engagement on the corporate site.
Functionally the Avature CRM deployment covers candidate profile capture, talent pool segmentation, campaign-driven candidate outreach, and automated engagement workflows consistent with Candidate Relationship Management platforms. These capabilities enable recruiters to segment talent, track candidate touchpoints, and orchestrate multi-channel candidate communication.
Operationally the solution is used by Telus International talent acquisition teams and recruiting functions to centralize candidate records and manage career-site sourced applicants. Integration is focused on the careers website, where Avature CRM captures applicant data and sustains ongoing candidate journeys within the CRM.
Governance has been aligned to maintain a centralized candidate database and to standardize campaign workflows and data privacy handling across recruiting teams. The deployment narrative emphasizes site-level orchestration of candidate engagement using Avature CRM and Candidate Relationship Management practices.
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Talent Management | HCM |
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2018 | 2018 |
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Telus International AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google TensorFlow | ML and Data Science Platforms | AI Development | n/a | 2017 | 2017 |
In 2017, Telus International deployed Google TensorFlow as its ML and Data Science Platforms capability to create and manage machine learning initiatives from development to deployment. The work included assistance in designing a Data Warehouse Architecture to support feature storage and model training datasets, and the engagement was explicitly focused on productionizing models on Google Cloud Platform using TensorFlow.
The implementation covered standard ML and data science functional modules, including data ingestion and feature engineering pipelines, model training and validation pipelines, model serving and inference endpoints, and model lifecycle automation. Google TensorFlow was used for both supervised models such as attrition prediction and risk scoring, and for deep learning workflows underpinning natural language processing and voice models.
Integrations were centered on operationalizing TensorFlow models with the existing Google Cloud Platform environment and integrating model outputs with the new Data Warehouse Architecture. Project scope spanned HR Attrition, Debt Risk Discovery Model, KPI Optimization for Call Center Agents, Help Desk Ticket Classification, Staffing Volume Prediction Model, and a broad set of NLP initiatives including voice to text, emotion and sentiment analysis, low fidelity voice models, noise suppression, sarcasm detection, topic detection and mapping, mixed language handling, context analysis, gender detection, automated theme detection, and language translation.
Governance and process changes emphasized end to end ML lifecycle management, establishing model versioning and release controls, staged deployment workflows, and operational monitoring to maintain model performance in production. The program integrated MLOps practices with TensorFlow-based pipelines to move models from development into production while aligning data warehouse structures and analytics workflows to the needs of HR, risk, and customer service operations.
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Telus International Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2018 | 2018 |
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Process Mining | Analytics and BI |
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2015 | 2015 |
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Telus International Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Telus International Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2019 | 2019 |
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Telus International CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2013 | 2013 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2022 | 2022 |
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Customer Support | CRM |
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2022 | 2022 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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Telus International EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2019 | 2019 |
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Telus International ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2020 | 2020 |
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Telus International TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2019 | 2019 |
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Telus International PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2015 | 2015 |
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Telus International IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Telus International CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Telus International
| First Name | Last Name | Title | Function | Department | Phone | |
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SVP & Chief Corporate Officer | CXO | Operations | |
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Human Resources Business Partner | Manager | HR | |
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Senior HR Advisor | Manager | HR | |
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Executive CX Partner | Manager | Customer Service | |
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Director of Client Services | Director | Customer Service | |
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Vice President Sales & Marketing | VP | Marketing | |
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Global Service Desk Director | Director | Finance | |
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Vice President, Customer Relations | VP | Customer Service | |
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Senior Director, Service & Client Management - Digital Solutions | Director | IT | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by Telus International Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Telus International IT executives and key decision makers. This section highlights Telus International's latest recorded technology evaluations, including Absorb LMS for Learning and Development on 2026-02-10, Avaya Aura for Collaboration on 2025-08-25, and Five9 Cloud for Call Center on 2024-07-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Telus International digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2026-02-10 | Telus International | Evaluated | Absorb | Absorb LMS | Learning and Development | HCM |
| 2025-08-25 | Telus International | Evaluated | Avaya | Avaya Aura | Collaboration | Collaboration |
| 2024-07-10 | Telus International | Evaluated | Five9 | Five9 Cloud | Call Center | CRM |
FAQ - APPS RUN THE WORLD Telus International Technographics
Telus International is a Professional Services organization based in Canada,
with around 76752 employees and annual revenues of $2.47 billion.
Telus International operates a diverse technology stack with applications such as
Workday Financial Management, Avature CRM and Google TensorFlow,
covering areas like ERP Financial, Candidate Relationship Management and ML and Data Science Platforms.
Telus International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Avature and Google.
Telus International recently adopted applications including
Adform in 2023, Zendesk Support Ticketing System in 2022 and FreshDesk Customer Support in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Telus International’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Telus International’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Telus International technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.