The Coeur d'Alene Resort
115 S 2nd St,
Coeur d'Alene, 83814, ID,
United States
Coeur d'Alene, 83814, ID,
United States
1 208-209-5031
Leisure and Hospitality
The Coeur d'Alene Resort Technographics
The Coeur d'Alene Resort Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Coeur d'Alene Resort and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 850 The Coeur d'Alene Resort employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Coeur d'Alene Resort has purchased the following applications: SkyPrep LMS for Learning and Development in 2020, Sojern for Guest Management in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Coeur d'Alene Resort is running and its propensity to invest more and deepen its relationship with SkyPrep , Sojern , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Coeur d'Alene Resort revenues, which have grown to $110.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Coeur d'Alene Resort intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Coeur d'Alene Resort Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SkyPrep | Legacy | SkyPrep LMS | Learning and Development | HCM | n/a | 2020 | 2020 |
In 2020, The Coeur d'Alene Resort implemented SkyPrep LMS for Learning and Development to centralize onboarding and role specific training across its 850 employee property. The deployment focused on the resort site level, addressing frequent seasonal hiring by provisioning course access for New Employee Orientation alongside department specific curricula.
The SkyPrep LMS implementation emphasized rapid course creation and reuse of existing training assets, allowing staff to assemble video and document based courses in seconds. Operational modules include onboarding workflows, role based course assignment, video safety training such as a Knife Cutting Safety module for chefs and kitchen staff, and seasonal content like a Holiday video for front of house employees, enabling broader topic coverage and deeper role knowledge.
Governance and operational ownership rested with HR and operations teams who curated content and aligned rollout timing with peak hiring periods, streamlining course publication and assignment. Outcomes reported by resort leadership include more knowledgeable staff, more memorable guest experiences, and training delivered at lower cost and in a shorter period, reflecting tangible business impact from the SkyPrep LMS adoption.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sojern | Legacy | Sojern | Guest Management | ERP Services and Operations | n/a | 2015 | 2015 |
In 2015 The Coeur d'Alene Resort deployed Sojern on their public website, establishing Sojern as the resort's Guest Management application to capture and activate web guest signals for digital marketing and booking workflows. The Coeur d'Alene Resort Sojern Guest Management relationship centers on site-level guest data capture and audience activation, with Sojern instrumented to feed guest behavioral signals into online campaign processes and reservation-facing marketing efforts.
Configuration and functional coverage align with common Guest Management capabilities, including audience segmentation, guest profiling, campaign orchestration and reporting for web-driven demand. Operational ownership sits with the resort marketing and revenue management teams, with configuration and campaign governance managed through centralized marketing operations to coordinate website-driven guest engagement and reservation promotion activities.
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Hotel Property Management | ERP Services and Operations |
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2023 | 2023 |
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Reservation and Booking Management | ERP Services and Operations |
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2016 | 2016 |
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Reservation and Booking Management | ERP Services and Operations |
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2024 | 2024 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, The Coeur d'Alene Resort implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment is referenced in the resort website source, indicating active use of Google Workspace components across digital and corporate touchpoints.
The implementation centers on standard Google Workspace functional modules including Gmail for domain email, Google Drive and Shared Drives for document storage, Google Docs and Sheets for collaborative authoring, and Google Calendar for scheduling. Administration is handled through the Google Workspace Admin console with group and user provisioning, role based access controls, and typical Collaboration workflows for file sharing and calendared event coordination.
Operational coverage extends to front office coordination, sales and events teams, and back office functions responsible for corporate communications and document management. The Coeur d'Alene Resort uses Google Workspace in web facing contexts as well as internal collaboration, linking website references to its organizational domain and collaboration tooling.
Governance practices implemented include centralized user account administration, enforced access controls, and standard Google Workspace security settings such as multi factor authentication and administrative audit logging. Configuration and policy management focus on preserving document ownership and shared drive structures while enabling cross departmental collaboration in a hospitality operating model.
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2017 | 2017 |
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Content Management | Content Management |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Coeur d'Alene Resort
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by The Coeur d'Alene Resort Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from The Coeur d'Alene Resort IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the The Coeur d'Alene Resort digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD The Coeur d'Alene Resort Technographics
The Coeur d'Alene Resort is a Leisure and Hospitality organization based in United States,
with around 850 employees and annual revenues of $110.0 million.
The Coeur d'Alene Resort operates a diverse technology stack with applications such as
SkyPrep LMS, Sojern and Google Workspace (Formerly Google G-Suite),
covering areas like Learning and Development, Guest Management and Collaboration.
The Coeur d'Alene Resort has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SkyPrep, Sojern and Google.
The Coeur d'Alene Resort recently adopted applications including
Canary Guest Management in 2024, Oracle OPERA Property 5 Management in 2023 and Dstillery Audiences (exMedia6Degrees) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Coeur d'Alene Resort’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Coeur d'Alene Resort’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Coeur d'Alene Resort technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.