Welwyn Garden City, AL7 2AA,
United Kingdom
The Engineering Development Trust Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by The Engineering Development Trust and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 73 The Engineering Development Trust employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Engineering Development Trust has purchased the following applications: Amazon EC2 for Application Hosting and Computing Services in 2014, Microsoft 365 for Collaboration in 2017, Sirportly for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Engineering Development Trust is running and its propensity to invest more and deepen its relationship with Amazon Web Services (AWS) , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Engineering Development Trust revenues, which have grown to $5.66 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Engineering Development Trust intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amazon Web Services (AWS) | Legacy | Amazon EC2 | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Krystal Hosting | Legacy | Sirportly | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, The Engineering Development Trust deployed Sirportly to centralize website-facing Customer Support. The Engineering Development Trust implemented Sirportly as an embedded support channel on its public site, with hosting provided by Krystal Hosting, to capture and manage inbound inquiries from visitors and stakeholders.
Configuration focused on core Customer Support workflows, leveraging Sirportly ticketing, web widget capture, email routing, and agent inbox capabilities typical of the Customer Support category. The implementation included standard functional modules such as ticket creation from web forms, automated assignment rules, canned responses for repeat inquiries, and role based agent access to streamline triage and resolution flows.
Operational coverage was website centric, with Sirportly capturing queries from the public site and routing those into a centralized support queue managed by the trusts support group. The deployment used embedded scripts on pages to surface the Sirportly web widget and relied on Krystal Hosting for web serving, keeping the support front end and ticket management tightly coupled to the website experience.
Governance centered on support workflow standardization, with configuration of agent roles, queue ownership, and escalation paths to formalize how inbound website requests are handled. Administration responsibilities included maintaining routing rules and response templates in Sirportly, and administering access control for support staff to ensure consistent handling of web sourced Customer Support requests.
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Marketing Automation | CRM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2019 | 2019 |
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Web Content Management | Content Management |
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2022 | 2022 |
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Web Content Management | Content Management |
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2019 | 2019 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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