List of Sirportly Customers
London, EC1V 2NX,
United Kingdom
Since 2010, our global team of researchers has been studying Sirportly customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sirportly for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sirportly for Customer Support include: The Engineering Development Trust, a United Kingdom based Education organisation with 73 employees and revenues of $5.66 billion, Head London, a United Kingdom based Professional Services organisation with 7 employees and revenues of $4.7 million, Ndaba, a United Kingdom based Professional Services organisation with 5 employees and revenues of $1.0 million, Comspot Services, a Finland based Professional Services organisation with 10 employees and revenues of $1.0 million, Sequel Agency, a United Kingdom based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Sirportly, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sirportly customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Comspot Services | Professional Services | 10 | $1M | Finland | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a | In 2020, Comspot Services implemented Sirportly for Customer Support on its public website, embedding the vendor’s web support interface to capture inbound inquiries. The implementation uses Sirportly to convert website contact submissions into tracked tickets and to surface ticket status to agents and requestors. Configuration centered on core Customer Support capabilities typical for small professional services firms, including ticket creation from web forms, email routing into ticket queues, ticket assignment and status tracking, automated notifications, and a lightweight knowledge base for recurring questions. Setup emphasized queue rules and workflow configuration to align with a compact internal support team and simplified escalation pathways. Operational scope is the company’s customer-facing support function, with Sirportly managed centrally by Comspot Services staff and integrated directly into the website contact flow. Governance focused on ticket queue configuration, assignment rules and standard response workflows, and the rollout was constrained to the website channel without additional system integrations reported. | |
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Head London | Professional Services | 7 | $5M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a | In 2020 Head London implemented Sirportly on their website to centralize client-facing inquiry management. Sirportly was deployed as a cloud-hosted, web-embedded Customer Support application to capture web form submissions and email contacts, providing ticketing and case tracking for client services. The implementation emphasizes core Customer Support workflows such as ticket intake, automated routing, canned responses, and a lightweight client portal, using Sirportly configuration options to align with a small professional services operation. Operational scope covers Head London’s seven-person team, consolidating inbound requests into a single support queue with role-based access and ticket ownership controls. Governance is lightweight and process-driven, using workflow rules, tagging and simple escalation paths to leadership to manage response responsibilities. The deployment supports client onboarding queries, routine support requests and billing questions via the website, leveraging standard Sirportly reporting and SLA-style routing for operational visibility. | |
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Ndaba | Professional Services | 5 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a | In 2020, Ndaba implemented Sirportly as its Customer Support solution on the company website. The deployment used Sirportly's web-based ticketing to capture customer inquiries via embedded web forms and email conversion, centralizing case intake for the company's small customer-facing team. The implementation aligns with Customer Support functional workflows including ticket management, response templates, and basic SLA tracking typical for helpdesk applications. Sirportly was embedded on Ndaba's website hosted through Krystal Hosting, and it functions as the primary support channel for the firm's client services and account management activities. Configuration is proportionate to a five-person professional services firm, focusing on ticket routing, status tracking, and consolidated customer communication rather than broad enterprise integrations. Governance and day-to-day operations are managed within the customer-facing team, with Sirportly serving as the system of record for incoming support requests. | |
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Professional Services | 10 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2021 | n/a |
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Professional Services | 12 | $1M | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
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Education | 73 | $5.7B | United Kingdom | Krystal Hosting | Sirportly | Customer Support | 2020 | n/a |
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Buyer Intent: Companies Evaluating Sirportly
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