The Hanover Insurance Group
440 Lincoln Street,
Worcester, 1653, MA,
United States
Worcester, 1653, MA,
United States
1 508-855-1000
Insurance
The Hanover Insurance Group Technographics
The Hanover Insurance Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by The Hanover Insurance Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4900 The Hanover Insurance Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that The Hanover Insurance Group has purchased the following applications: Oracle PeopleSoft ERP for ERP Financial in 2013, Ceridian Dayforce Benefits for Benefits Administration in 2016, Duck Creek Policy for Insurance Policy Administration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems The Hanover Insurance Group is running and its propensity to invest more and deepen its relationship with Oracle , Dayforce , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing The Hanover Insurance Group revenues, which have grown to $6.22 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for The Hanover Insurance Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
The Hanover Insurance Group Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle PeopleSoft ERP | ERP Financial | ERP Financial Management | n/a | 2013 | 2014 |
In 2013, The Hanover Insurance Group implemented Oracle PeopleSoft ERP as its ERP Financial platform to centralize core finance functions across the company. The initial deployment established PeopleSoft as the authoritative system for accounts payable and general ledger processing and set configuration standards for financial posting and reconciliation workflows.
Implementation focused on PeopleSoft Accounts Payable and General Ledger capabilities, with configuration for invoice processing, vendor payment controls, and GL balancing routines. Oracle PeopleSoft ERP was configured to enforce financial controls, chart of accounts mappings, and batch posting sequences consistent with enterprise accounting practices.
Operational integration work surfaced in later projects, notably during a Guidewire Billing Center upgrade in 2019 where Hanover teams identified required processing updates in the existing PeopleSoft Account Payable system to integrate with Billing Center version 10. Business testing and defect tracking were managed in an Agile delivery model using Jira and SharePoint, and technical teams researched and resolved items flagged by database consistency checks to preserve GL integrity.
Governance was driven by Agile business analysis, producing story cards and detailed business requirements that guided configuration changes and testing acceptance criteria. Hanover coordinated business and programming teams to deliver fixes and to reconcile exceptions uncovered during testing, maintaining PeopleSoft AP and GL workflows as core financial operations.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Dayforce | Legacy | Ceridian Dayforce Benefits | Benefits Administration | HCM | n/a | 2016 | 2017 |
In 2016, The Hanover Insurance Group implemented Ceridian Dayforce Benefits as part of a broader move to Dayforce HCM. The deployment used cloud-hosted Dayforce capabilities and incorporated Ceridian Dayforce Managed Services to extend internal HR and Finance processing capacity and administration support.
Ceridian Dayforce Benefits was configured to manage core Benefits Administration workflows including enrollment, eligibility management, lifecycle event processing and benefits-related employee inquiries, while leveraging Dayforce real-time data access to streamline coordination between benefits and payroll processes. The implementation emphasized benefits administration functionality and operational integration with payroll processing handled through the managed services engagement.
Operational coverage focused on HR and Finance departments with the Dayforce Managed Services team functioning as an extension of those functions, handling administration, processing and employee support. The Hanover reported improved transparency and efficiencies in payroll and benefits processing and a reduced operational risk profile through Ceridian’s managed service model, aligning Benefits Administration with centralized service governance and ongoing administration support.
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Compensation Management | HCM |
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2012 | 2012 |
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Compensation Management | HCM |
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2020 | 2020 |
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Core HR | HCM |
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2009 | 2017 |
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Core HR | HCM |
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2020 | 2020 |
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Employee Engagement | HCM |
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2020 | 2020 |
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Onboarding | HCM |
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2020 | 2020 |
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Payroll | HCM |
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2020 | 2020 |
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Performance and Goal Management | HCM |
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2012 | 2012 |
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Performance and Goal Management | HCM |
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2020 | 2020 |
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Recruiting | HCM |
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2021 | 2021 |
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Recruiting, Applicant Tracking System | HCM |
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2023 | 2023 |
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Time and Attendance | HCM |
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2020 | 2020 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Duck Creek Technologies | Legacy | Duck Creek Policy | Insurance Policy Administration | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, The Hanover Insurance Group deployed Duck Creek Policy as part of its Insurance Policy Administration environment to support EPLI product configuration and ongoing policy lifecycle work. Development and support were carried out by SQL Developer and Duck Creek Policy developers operating from Worcester, Massachusetts in a hybrid delivery model.
Work concentrated on Duck Creek Policy development for EPLI lines and on the underlying data platform and configuration layers. Technical activities included creation and management of database objects such as tables, procedures, triggers, constraints, indexes and views, configuration of policy definitions, and authoring highly complex T-SQL queries and scripts to perform data loads that enforce complex business rules.
Performance and operational automation focused on SQL Server level controls, using SQL Server Profiler to surface index performance issues and largely eliminate table scans, and applying normalization and de-normalization to optimize query retrieval. Scheduled packages and operational jobs were orchestrated through SQL Server Agent on weekly and monthly cadences, and data extracts were exported to Excel for data analyst consumption, supporting underwriting and policy administration workflows.
Operational coverage included policy administration and data analytics support, plus hands-on support for the Duck Creek shredding process to manage data lifecycle requirements. Governance centered on database object lifecycle management, scheduling and oversight of automated SQL Server Agent jobs, and enforcement of data extraction and shredding procedures to sustain Insurance Policy Administration operations.
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Reservation and Booking Management | ERP Services and Operations |
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2018 | 2018 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2015 | 2018 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2019 | 2019 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Treasury Management | TRM |
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2012 | 2013 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at The Hanover Insurance Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by The Hanover Insurance Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD The Hanover Insurance Group Technographics
The Hanover Insurance Group is a Insurance organization based in United States,
with around 4900 employees and annual revenues of $6.22 billion.
The Hanover Insurance Group operates a diverse technology stack with applications such as
Oracle PeopleSoft ERP, Ceridian Dayforce Benefits and Duck Creek Policy,
covering areas like ERP Financial, Benefits Administration and Insurance Policy Administration.
The Hanover Insurance Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Dayforce and Duck Creek Technologies.
The Hanover Insurance Group recently adopted applications including
Ceridian Dayforce Recruiting in 2023, PeopleFluent Talent Acquisition in 2021 and Hotjar in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of The Hanover Insurance Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates The Hanover Insurance Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete The Hanover Insurance Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.