Travel Chapter
Travel Chapter House, Gammaton Road,
Bideford, EX39 4DF,
United Kingdom
Bideford, EX39 4DF,
United Kingdom
44 12 3742-6287
Professional Services
Travel Chapter Technographics
Travel Chapter Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Travel Chapter and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 328 Travel Chapter employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Travel Chapter has purchased the following applications: Access ERP for ERP Financial in 2016, PeopleHR Core HR for Core HR in 2020, LiveChat for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Travel Chapter is running and its propensity to invest more and deepen its relationship with The Access Group , Sage , Elavon Financial Services or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Travel Chapter revenues, which have grown to $43.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Travel Chapter intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Travel Chapter Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access ERP | ERP Financial | ERP Financial Management | n/a | 2016 | 2017 |
In 2016, Travel Chapter implemented Access ERP as its ERP Financial platform to consolidate and standardize finance operations across the corporate finance team and two subsidiary companies. The deployment emphasized core financial controls and accounting workflows, aligning Access ERP with month end consolidation, monthly trial balance preparation and statutory reporting tasks that feed the group management accounts.
Access ERP was configured to support standard ERP Financial modules including general ledger, accounts payable, accounts receivable, cash management, multi-entity consolidation and VAT reporting. Configuration work covered automated invoicing and billing workflows for subsidiary companies, bank account reconciliation processes, and the production of periodic returns such as VAT and ECSL for the businesses overseen by the finance team.
The implementation incorporated integrations with systems explicitly used by Travel Chapter, including Traveller, Sage 50, Access Dimensions, Outlook, Sagepay, various online banking systems and Microsoft Excel for reporting and data staging. Integration patterns included electronic payment processing with Sagepay, bank feed consolidation for numerous bank accounts, bulk data import workflows to support acquisitions activity, and Excel-based extracts used by the finance team to prepare inputs for the monthly close.
Operational coverage focused on the finance department and the acquisitions function, with responsibilities including owner queries, client monies management, insurance reporting and producing figures for two subsidiaries each month. Governance and process changes centered on formalized month end task handoffs to the financial controller, strict deadline-driven close processes, controlled user access to bank accounts and handling of personal data in accordance with GDPR. The narrative documents Travel Chapter Access ERP ERP Financial relationship and the practical alignment of the application to the companys finance and reporting operations.
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ERP Financial | ERP Financial Management |
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2016 | 2017 |
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Payment Processing | ERP Financial Management |
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2016 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | PeopleHR Core HR | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 Travel Chapter implemented PeopleHR Core HR to centralize HR administration and employee lifecycle management as its Core HR solution. The deployment placed PeopleHR Core HR at the center of HR operations for the 328-employee United Kingdom professional services firm.
The implementation focused on Core HR functional modules commonly associated with this category, including employee record management, organizational structure and position records, absence and leave tracking, onboarding and offboarding workflows, document storage, and employee self-service capabilities. Configuration work emphasized role based access controls, configurable approval workflows for personnel changes and absences, and standard HRIS reporting and audit trails provided by PeopleHR Core HR.
Operational coverage reflected a vendor hosted PeopleHR portal accessible via Travel Chapter's PeopleHR site, supporting the HR team and employees across the company in the United Kingdom. The deployment consolidated employee data and routine people operations onto the PeopleHR Core HR instance, streamlining record updates and self service interactions through the portal.
Governance adjustments included establishing centralized HR data stewardship, defining administrator and manager responsibilities for approvals, and standardizing HR processes for hiring, absence management and personnel record amendments within PeopleHR Core HR. The rollout prioritized a single source of truth for HR records and formalized workflow ownership within the HR function.
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Payroll | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveChat, Inc. | Legacy | LiveChat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2019 |
In 2018, Travel Chapter implemented LiveChat as a customer-facing messaging channel. The Holiday Sales Advisor role at Travel Chapter used LiveChat from June 2018 to July 2019 to handle sales enquiries alongside telephone, email, and social media, establishing chat as a core inbound sales channel.
LiveChat was operated as a cloud SaaS platform providing real-time messaging, agent routing, canned responses, and session-based lead capture consistent with Chatbots and Conversational AI capabilities. The platform was used by sales and customer service agents to capture and qualify leads, support negotiation workflows, and coordinate post-chat administrative tasks.
Operational use of LiveChat was paired with SagePay for payment management and Microsoft Excel for monitoring and reporting, forming a lightweight commerce and reporting chain that supported VAT invoice creation and affiliate account handling. Training and onboarding for new recruits incorporated LiveChat handling procedures, with team support and time management practices emphasized to maintain response quality.
Deployment focused on sales and client services functions within Travel Chapter in the United Kingdom, supporting holiday home management sales operations. Governance centered on agent workflow standardization, collaborative handoffs between channels, and procedural training to ensure consistent client engagement using LiveChat.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2017 | 2017 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2021 | 2021 |
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Call Center | CRM |
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2021 | 2021 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs), Archive as a Service (AaaS) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Travel Chapter
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Travel Chapter Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Travel Chapter IT executives and key decision makers. This section highlights Travel Chapter's latest recorded technology evaluations, including Dynatrace APM for Application Performance Management on 2025-12-22. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Travel Chapter digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Travel Chapter Technographics
Travel Chapter is a Professional Services organization based in United Kingdom,
with around 328 employees and annual revenues of $43.0 million.
Travel Chapter operates a diverse technology stack with applications such as
Access ERP, PeopleHR Core HR and LiveChat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Travel Chapter has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group and LiveChat, Inc..
Travel Chapter recently adopted applications including
Teamtailor ATS in 2022, Bubble Platform in 2022 and SMTP Transactional Emails in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Travel Chapter’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Travel Chapter’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Travel Chapter technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.