TheFork
70, rue Saint-Lazare,
Paris, 75009,
France
Paris, 75009,
France
33 1 86 99 57 15
Professional Services
TheFork Technographics
TheFork Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TheFork and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 769 TheFork employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TheFork has purchased the following applications: Apple Pay for Payment Processing in 2020, Greenhouse ATS for Applicant Tracking System in 2024, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TheFork is running and its propensity to invest more and deepen its relationship with Apple , Greenhouse , Phenom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TheFork revenues, which have grown to $145.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TheFork intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TheFork Tech Stack and Enterprise Applications
TheFork ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Apple | Legacy | Apple Pay | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, TheFork implemented Apple Pay on its website, provisioning Apple Pay as a Payment Processing option within online booking and checkout flows. The initial deployment integrated Apple Pay into the web checkout layer to present the Apple Pay payment sheet to customers, handling client side token generation and on‑site payment authorization through the Apple Pay application flow.
The technical implementation centered on web integration using Apple Pay JS and Payment Request API patterns to surface payment options and capture tokenized payment data, with tokens forwarded to TheFork order processing endpoints. Operational coverage included ecommerce and payments functions for website bookings, and governance focused on centralizing payment acceptance logic within the checkout stack and aligning payment authorization and order processing workflows.
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TheFork HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Greenhouse | Legacy | Greenhouse ATS | Applicant Tracking System | HCM | n/a | 2024 | 2024 |
In 2024, TheFork deployed Greenhouse ATS on its website to centralize applicant intake and standardize hiring workflows. TheFork Greenhouse ATS Applicant Tracking System is used to support recruiting and talent acquisition functions within the company, linking public career pages to structured pipelines for screening and interview orchestration.
The implementation configures core Applicant Tracking System capabilities including job posting and requisition management, candidate tracking and staged pipelines, interview scheduling and collaboration, and offer workflow orchestration, aligned with TheFork hiring processes. Integration is explicit between the Greenhouse ATS and TheFork website for application capture, with operational ownership by Talent Acquisition and HR teams and governance focused on centralized pipeline configuration and role based access for recruiters and hiring managers.
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Candidate Relationship Management | HCM |
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2019 | 2019 |
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TheFork AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, TheFork implemented Salesforce Chat, formerly Salesforce Live Agent, to deliver web-based live chat functionality on its public website. The deployment uses Salesforce Chat under the Chatbots and Conversational AI category to centralize customer service and real-time guest engagement for online visitors. The implementation is a cloud-hosted web client embedded as a site widget, routing live sessions to staffed agents via Salesforce chat infrastructure.
Configuration focused on standard conversational modules, including pre-chat forms, real-time messaging, transcript capture, and session transfer, aligning with typical Chatbots and Conversational AI workflows. Administrative controls were applied for agent routing and session assignment, chat logging for reference, and interface customization to match site user experience. Governance centered on Salesforce administration for chat configuration and operational procedures for customer service teams handling web-originated inquiries.
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TheFork Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2017 | 2017 |
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TheFork CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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TheFork ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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TheFork TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2018 | 2018 |
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TheFork IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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TheFork CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at TheFork
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TheFork Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from TheFork IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the TheFork digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD TheFork Technographics
TheFork is a Professional Services organization based in France,
with around 769 employees and annual revenues of $145.0 million.
TheFork operates a diverse technology stack with applications such as
Apple Pay, Greenhouse ATS and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like Payment Processing, Applicant Tracking System and Chatbots and Conversational AI.
TheFork has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Apple, Greenhouse and Salesforce.
TheFork recently adopted applications including
Greenhouse ATS in 2024, Salesforce Sales Cloud in 2021 and Amazon EC2 in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TheFork’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TheFork’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TheFork technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.