Thriveworks
1000 Jefferson Street, Suite 2C,
Lynchburg, 24504, VA,
United States
Lynchburg, 24504, VA,
United States
1 855-205-9987
Healthcare
Thriveworks Technographics
Thriveworks Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Thriveworks and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2200 Thriveworks employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Thriveworks has purchased the following applications: Change Healthcare RCM Complete for Revenue Cycle Management in 2021, Zendesk Chat for Chatbots and Conversational AI in 2015, Google Workspace (Formerly Google G-Suite) for Collaboration in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Thriveworks is running and its propensity to invest more and deepen its relationship with Change Healthcare , Zendesk , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Thriveworks revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Thriveworks intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Thriveworks Tech Stack and Enterprise Applications
Thriveworks ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Change Healthcare | Legacy | Change Healthcare RCM Complete | Revenue Cycle Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Thriveworks deployed Change Healthcare RCM Complete as its Revenue Cycle Management platform. The Vice President of Revenue Cycle Management led strategy and operational management for billing and call center operations across the national behavioral health group, overseeing a billed run rate of $279m annually and a 107 person US based revenue operations team. Implementation scope encompassed billing operations, claims management, credentialing workflows, and coordination with onshore, near shore, and offshore billing partners.
Change Healthcare RCM Complete was configured to support core billing and claims lifecycle functions including eligibility verification workflow, lockbox processing, daily intake verification, and automated claim adjudication consistent with Revenue Cycle Management capabilities. The deployment incorporated an RCM Scorecard and Objectives and Key Results formerly KPIs, and established formal job descriptions and key performance indicators to align operational performance with business objectives. System administration responsibilities for Change Healthcare RCM Complete were executed alongside AdvancedMD by the Operations Practice Management System Administrator to preserve transactional integrity across practice management and billing systems.
Integrations and operational coverage involved coordinated work with IT, Sales, and Business to Business teams to drive credentialing, trend analysis, and systems improvement initiatives. Governance extended to remote and on site team members across the United States and internationally, with a published RCM intranet knowledge base and documented workflows used to standardize training and operational procedures. Workflow automation and training were used to standardize intake processes, call center handling, and billing adjudication paths.
Governance and process transformation were formalized through the RCM Scorecard, OKRs, documented workflows, and ongoing training programs. The team developed role based job descriptions and KPIs and executed a roadmap to align revenue operations with organic growth objectives while maintaining oversight of AdvancedMD and Change Healthcare configurations. System administration and governance work supported credentialing efficiencies and iterative process refinements.
Outcomes explicitly reported during the program included a visible reduction in overall accounts receivable due to streamlined processes, trend analysis, systems improvement, and credentialing efficiencies. The program also identified opportunities for revenue optimization through systems integration, AI, and vendor partnerships while continuing to support billing operations for a $279m annual revenue base.
|
Thriveworks AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2015 | 2015 |
In 2015, Thriveworks deployed Zendesk Chat on its public website as a customer-facing implementation within the Chatbots and Conversational AI category. The deployment embeds the Zendesk Chat widget into client access pages to enable real-time messaging for prospective clients and existing patients on the company website, serving the United States audience.
Zendesk Chat was configured to support real-time chat sessions, agent queuing and routing, proactive chat invitations, canned responses, and transcript capture for recordkeeping. Operational ownership is centered in customer service and client intake functions, with governance focused on chat routing and escalation workflows to integrate live conversational handling into existing service processes.
|
Thriveworks Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2012 | 2012 |
In 2012, Thriveworks deployed Google Workspace (Formerly Google G-Suite) as its Collaboration platform. The deployment provided enterprise email and calendaring, cloud document storage and real time document collaboration via Gmail, Google Calendar, Google Drive, Google Docs, Sheets and Meet, and included configuration of the Google Admin console to manage users and organizational units. Implementation emphasis was on core Collaboration functional modules for messaging, scheduling and document collaboration to support day to day administrative and clinical coordination.
Operational scope encompassed company wide user provisioning across corporate and care teams, enabling centralized messaging, appointment scheduling and shared document workflows. Governance and operational controls were implemented through Google Workspace administrative policies, role based access via organizational units and centralized data sharing and retention settings, leveraging built in identity and access management features. Thriveworks is detectable as using Google Workspace (Formerly Google G-Suite) on their website as a vendor signal.
|
Thriveworks Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Web Content Management | Content Management |
|
2022 | 2022 |
|
Thriveworks CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Call Tracking and Recording | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Data Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Experience | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Support | CRM |
|
2019 | 2019 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2022 | 2022 |
|
Thriveworks ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2023 | 2023 |
|
Thriveworks IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2022 | 2022 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2022 | 2022 |
|
IT Decision Makers and Key Stakeholders at Thriveworks
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Thriveworks Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Thriveworks IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Thriveworks digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Thriveworks Technographics
Thriveworks is a Healthcare organization based in United States,
with around 2200 employees and annual revenues of $650.0 million.
Thriveworks operates a diverse technology stack with applications such as
Change Healthcare RCM Complete, Zendesk Chat and Google Workspace (Formerly Google G-Suite),
covering areas like Revenue Cycle Management, Chatbots and Conversational AI and Collaboration.
Thriveworks has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Change Healthcare, Zendesk and Google.
Thriveworks recently adopted applications including
Freshservice in 2023, ButterCMS in 2022 and RudderStack in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Thriveworks’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Thriveworks’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Thriveworks technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.