Hanoi, 10000,
Vietnam
Vietnam Airlines Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Vietnam Airlines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 5626 Vietnam Airlines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vietnam Airlines has purchased the following applications: VNPT HRM for Core HR in 2019, Amadeus Altea for Reservation and Booking Management in 2023, Cisco Webex Meetings for Audio Video and Web Conferencing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vietnam Airlines is running and its propensity to invest more and deepen its relationship with VNPT VinaPhone , Amadeus IT Group , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vietnam Airlines revenues, which have grown to $357.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vietnam Airlines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| VNPT VinaPhone | Legacy | VNPT HRM | Core HR | HCM | Vnpt | 2019 | 2020 |
In 2019, Vietnam Airlines implemented VNPT HRM as a Core HR system under an ongoing strategic partnership with Vnpt and VNPT VinaPhone, initiating an HR management program commonly referenced as SkyHR. The program began around 2019 with Vnpt providing HRM consulting and platform integration to establish centralized personnel and payroll capabilities.
SkyHR mapped core human resources capabilities to VNPT HRM, covering personnel records, timekeeping, leave and approval workflows, and pay information. VNPT HRM was configured to manage employee master data and operational HR workflows, aligning personnel records with timekeeping and payroll inputs.
The VNPT HRM deployment was integrated into the VNA Discovery mobile app to provide staff in Vietnam with access to HR information and approval flows, creating a staff-facing mobile extension of the Core HR platform. Platform integration work was delivered by Vnpt, linking the HRM modules to the employee mobile experience and consolidating HR operational access for Vietnam-based employees.
Governance and program execution were handled through the strategic partnership structure with Vnpt, which provided consulting, platform integration, and ongoing support for the HRM rollout that began in 2019. Operational ownership focused on personnel and payroll business functions, with workflow and approval mapping adapted to mobile-enabled employee self-service and HR operations.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Amadeus IT Group | Legacy | Amadeus Altea | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Vietnam Airlines deployed Amadeus Altea to modernize its Reservation and Booking Management capabilities and overhaul its digital solutions. The agreement with Amadeus IT Group builds on an existing distribution partnership and aligns with Vietnam Airlines’ strategic goal to improve operational efficiency and become a digital airline by 2025.
The implementation centers on the Amadeus Altea passenger service system, combined with Altéa NDC for next generation distribution and digital merchandising capabilities. Functional modules and capabilities implemented include core PSS booking and inventory management, NDC connectivity for rich content and fares, offer and order management workflows for tailored offers, and data driven solutions to support merchandising and retailing processes.
Operational coverage is focused on Vietnam Airlines’ passenger distribution and retailing across its network of more than 100 routes to 21 domestic and 29 international destinations, and across multiple sales channels through NDC connectivity. The project leverages the existing distribution relationship with Amadeus and positions the carrier within the global Altéa community of over 200 airlines using the platform, enabling standardized PSS operations and channel distribution practices.
Governance and rollout are positioned as a strategic program to reshape booking, distribution and merchandising processes, supporting cross‑functional alignment between commercial, distribution and digital teams. The agreement explicitly aims to support Vietnam Airlines to become a leading technology driven retailer in Asia Pacific and to create tailored offers for passengers through digital merchandising and NDC distribution.
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Reservation and Booking Management | ERP Services and Operations |
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2023 | 2023 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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