Toronto Hydro
14 Carlton Street,
Toronto, M5B 1K5, ON,
Canada
Toronto, M5B 1K5, ON,
Canada
1 416-542-8000
Utilities
Toronto Hydro Technographics
Toronto Hydro Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Toronto Hydro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1400 Toronto Hydro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Toronto Hydro has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP SuccessFactors Recruiting Marketing for Candidate Relationship Management in 2020, SAP Enterprise Asset Management for Enterprise Asset Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Toronto Hydro is running and its propensity to invest more and deepen its relationship with SAP , ADP , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Toronto Hydro revenues, which have grown to $2.70 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Toronto Hydro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Toronto Hydro Tech Stack and Enterprise Applications
Toronto Hydro ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | PwC Canada | 2017 | 2018 |
In 2017, Toronto Hydro implemented SAP ERP ECC 6.0 to establish a SAP-centric ERP Financial backbone across its operations, with PwC Canada acting as the prime delivery partner. The program consolidated a broad set of business capabilities into a unified SAP ERP ECC 6.0 platform and was designed to address regulatory, operational and cybersecurity pressures facing the utility.
The implementation covered core SAP modules and utility-aligned functionality, with explicit scope across financial processes, procurement, sales and distribution, human capital management and asset management. SAP ERP ECC 6.0 was configured using industry leading practices, iterative prototyping and payroll validation runs, and bespoke Toronto Hydro capabilities were developed by coordinated local and offshore resources where required.
The SAP-centric architecture integrated supporting technologies explicitly named in the engagement, including Ariba for procurement extension, SuccessFactors for HCM extensions and Work Manager for field workforce enablement. The rollout was deployed across all operations to a user base of 1,400 staff and contractors, and included master data migration and a rigorous testing program alongside end-user training to ensure operational readiness.
Governance and delivery followed PwC Canada’s Transformation methodology, with PwC responsible for project management, process and solution design, SAP functional configuration, test leadership, organizational change management, training content and technical infrastructure management. Toronto Hydro consolidated roughly 30 point solutions into the new SAP-centric environment, and the engagement delivered stated benefits including reduced support costs for former systems, improved integration and transparency across business functions, and a more reliable and secure IT platform able to respond to evolving regulatory and operational requirements.
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Toronto Hydro HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Recruiting Marketing | Candidate Relationship Management | HCM | n/a | 2020 | 2021 |
In 2020, Toronto Hydro implemented SAP SuccessFactors Recruiting Marketing as part of its Candidate Relationship Management strategy. The deployment is described within the broader SuccessFactors HXM Suite context and was centered on recruiting and talent attraction functions in the HR organization.
The implementation of SAP SuccessFactors Recruiting Marketing was configured alongside Employee Central, Onboarding, Recruiting (RCM/RMK), Learning (LMS), Workforce Analytics and Reporting (WFA), and SAP HCM as shown in internal HR system records. Configuration work focused on standard Candidate Relationship Management capabilities, including talent pool management, campaign orchestration, candidate engagement workflows, and integration points for candidate data synchronization with core HR records.
Operational scope included recruitment life cycle support for contractors and student hires, management of onboarding, crossboarding and offboarding workflows, and administration of system access for contractors. The HR team managed background and reference checks during conditional offer stages, audited and archived historical recruitment records, and supported full cycle recruitment for co op students and ongoing contractor intake estimated at approximately 80 contractors per month.
Governance and rollout activities included participation in three testing cycles, defect identification and retesting using HP Quality Center, acting as subject matter experts for hiring non payroll contractors, production of updated procedure documentation to align business processes with the new HRIS, and knowledge transfer arrangements to the system maintenance team.
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Compensation Management | HCM |
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2020 | 2021 |
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Core HR | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2020 | 2021 |
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Learning and Development | HCM |
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2020 | 2021 |
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Onboarding | HCM |
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2020 | 2021 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2018 | 2018 |
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Workforce Analytics | HCM |
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2020 | 2021 |
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Toronto Hydro ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Enterprise Asset Management | Enterprise Asset Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Toronto Hydro implemented SAP Enterprise Asset Management to establish an Enterprise Asset Management platform for managing electric system assets and maintenance workflows across the organization. The deployment emphasized standardization of asset master records and alignment of cross functional business processes across operations, engineering, maintenance, and work control groups.
SAP Enterprise Asset Management was configured to support core EAM capabilities including asset master management, work order management, preventive maintenance scheduling, maintenance planning and spare parts inventory control, with workflow automation and role based authorizations to streamline approvals and clarify ownership. Configuration work included business process management constructs to enforce handoffs and reduce process variance across maintenance and capital programs.
The implementation maintained interfaces to key operational systems, explicitly integrating SAP EAM with GIS, the outage management system and distribution management system, and document management platforms, enabling synchronized asset records, spatial context, outage and network control inputs, and document linkage. Ongoing stewardship covered SAP ERP process integration points and data stewardship responsibilities to keep asset, BOM, and maintenance history consistent across systems.
Since May 2019 a dedicated Lead for Business Process Management and Enterprise Asset Management has run a working group to optimize and maintain critical business processes enabled by SAP, steward EAM master data, and manage a continual pipeline of application and process enhancements. That team also led the development of an EAM SAP 5-year roadmap to outline business objectives, planned system upgrades and integration priorities, and to govern future changes and enhancements.
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Field Service Management | ERP Services and Operations |
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2019 | 2019 |
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Field Service Management | ERP Services and Operations |
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2012 | 2012 |
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OSS/BSS | ERP Services and Operations |
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2018 | 2018 |
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Outage Management | ERP Services and Operations |
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2019 | 2019 |
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Toronto Hydro Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Toronto Hydro Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Toronto Hydro Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2017 | 2017 |
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Toronto Hydro CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Marketing Automation | CRM |
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2017 | 2017 |
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Toronto Hydro EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2018 | 2018 |
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Toronto Hydro ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Toronto Hydro Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2017 | 2018 |
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Toronto Hydro PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Toronto Hydro IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Toronto Hydro CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Toronto Hydro
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager, Distribution Grid Operations | Manager | Finance | |
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Manager, Distribution Grid Operations | Manager | Finance | |
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Distribution Grid Operations Manager | Manager | Finance | |
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Manager, Architecture Standards & Business Innovation | Manager | Finance | |
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Power System Controller | Director | IT | |
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Chief Operating Officer, EVP | CXO | Finance | |
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Director, Grid Event Management, Operations Systems and Analytics | Director | Operations | |
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VP IT | VP | IT | |
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EVP and CFO | CXO | Finance | |
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Senior Manager, Financial Planning and Management Reporting | Manager | Finance | |
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Senior Manager, Finance Systems | Manager | IT | |
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Controller | Director | Finance | |
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Interim Chief Financial Officer | CXO | Finance | |
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Director, Facilities and Fleet | Director | Operations | |
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Executive Vice-President, Planning and Chief Engineering and Modernization Officer | Manager | Finance | |
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Manager, Engineering (Grid Modernization) | Manager | Finance | |
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Manager Grid Operational Technologies and Analytics | Manager | IT | |
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Manager, Records Services | Manager | Finance | |
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Director, Customer Care Operations | Director | Customer Service | |
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Executive Vice President, Customer Care & Chief Information Officer | CXO | Customer Service | |
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Manager, Billing Data Management, Secondment | Manager | IT | |
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EVP, Chief HR, Environment & Safety Officer, Code of Ethics Officer | CXO | HR | |
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Manager, Meter Field Operations | Manager | Finance | |
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Senior Manager, IT Infrastructure Operations | Manager | IT | |
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Manager IT Infrastructure Operations | Manager | IT | |
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Director, IT Infrastructure Operations | Director | IT | |
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Human Resources Administrator | Manager | HR | |
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Manager, Time Systems & Analytics | Manager | IT | |
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Manager Payroll & Disbursements | Manager | HR | |
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Apps Being Evaluated by Toronto Hydro Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Toronto Hydro IT executives and key decision makers. This section highlights Toronto Hydro's latest recorded technology evaluations, including Fleetio Fleet Management for Fleet Management on 2025-10-16 and [24]7.ai Customer Engagement Platform for Chatbots and Conversational AI on 2024-11-12. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Toronto Hydro digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-16 | Toronto Hydro | Evaluated | Fleetio | Fleetio Fleet Management | Fleet Management | SCM |
| 2024-11-12 | Toronto Hydro | Evaluated | [24]7.ai | [24]7.ai Customer Engagement Platform | Chatbots and Conversational AI | AI-Powered Application |
FAQ - APPS RUN THE WORLD Toronto Hydro Technographics
Toronto Hydro is a Utilities organization based in Canada,
with around 1400 employees and annual revenues of $2.70 billion.
Toronto Hydro operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP SuccessFactors Recruiting Marketing and SAP Enterprise Asset Management,
covering areas like ERP Financial, Candidate Relationship Management and Enterprise Asset Management.
Toronto Hydro has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Toronto Hydro recently adopted applications including
DocuSign eSignature in 2021, Imperva Sonar in 2021 and SAP SuccessFactors Recruiting Marketing in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Toronto Hydro’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Toronto Hydro’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Toronto Hydro technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.