Tower Federal Credit Union
7901 Sandy Spring Rd,
Laurel, 20707, MD,
United States
Laurel, 20707, MD,
United States
1 301-497-7000
Banking and Financial Services
Tower Federal Credit Union Technographics
Tower Federal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Tower Federal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Tower Federal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Tower Federal Credit Union has purchased the following applications: UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling in 2020, AppWorx Workload Automation for Business Process Management in 2021, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Tower Federal Credit Union is running and its propensity to invest more and deepen its relationship with UKG , Broadcom , Fiserv or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Tower Federal Credit Union revenues, which have grown to $130.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Tower Federal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Tower Federal Credit Union Tech Stack and Enterprise Applications
Tower Federal Credit Union HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG FMSI Scheduler (ex Kronos FMSI Scheduler) | Workforce Scheduling | HCM | n/a | 2020 | 2020 |
In 2020, Tower Federal Credit Union deployed UKG FMSI Scheduler (ex Kronos FMSI Scheduler) for Workforce Scheduling on its website. Tower Federal Credit Union uses UKG FMSI Scheduler to centralize schedule creation and distribution, enabling employee access to posted shifts and schedule visibility through the credit union's public site and internal workflows.
The implementation leverages core Workforce Scheduling capabilities including recurring shift templates, schedule conflict detection, time off and availability capture, and manager approval workflows, configured to support the credit union's operational staffing needs. Governance centers on manager schedule ownership and automated rule enforcement for coverage and compliance, with the application serving as the scheduling system of record and providing employee self service and manager scheduling controls.
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Tower Federal Credit Union ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, Tower Federal Credit Union implemented AppWorx Workload Automation as a Business Process Management solution. Deployment focused on core workload orchestration for the credit union's financial operations, managed by the Core Systems team based in Laurel, MD.
AppWorx Workload Automation was configured to support job scheduling and automated process flows, including creation and administration of substitution variables, business calendars, conditions and triggers, and notification routing. The implementation emphasized workflow automation and job dependency orchestration to sequence batch processes and event driven tasks. A Senior Financial Systems Administrator on the team was identified as a subject matter expert in automation tooling, performing hands on administration and configuration.
Operational coverage and integrations centered on collaboration with multiple lines of business, with the administrator providing direction and support for System Administrators level I through III and assisting the VP of Core Systems on project planning and staff management. Change governance was enforced through weekly Change Approval Board meetings to review scheduled changes to production level systems, formalizing approval workflows and change windows.
Governance and role based operational processes were embedded into the AppWorx Workload Automation program, aligning system administration tiers with production change control and incident coordination. The deployment positioned AppWorx Workload Automation as the Business Process Management foundation for automated job orchestration across the credit union.
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Core Banking | ERP Services and Operations |
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2021 | 2021 |
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Digital Banking | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2021 | 2021 |
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Tower Federal Credit Union AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Tower Federal Credit Union deployed LivePerson Conversational Cloud on its public website. Tower Federal Credit Union implemented LivePerson Conversational Cloud, a Chatbots and Conversational AI solution, to extend digital member service and online account assistance through an embedded web chat interface.
The implementation uses cloud hosted conversational automation and a site embedded chat widget, with configuration focused on intent recognition, scripted conversational flows, automated messaging for self service, and live agent handoff for complex inquiries. LivePerson Conversational Cloud was instrumented to capture interaction analytics and basic routing rules to support conversational routing and session management.
Deployment architecture is built as a SaaS conversational front end on the public website, connecting browser sessions to the LivePerson Conversational Cloud platform for message orchestration and session persistence. Operational scope centers on member facing digital channels and coordination with contact center agents, governed through agent routing rules and conversation handoff workflows managed by the institution's digital service teams.
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Tower Federal Credit Union Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2003 | 2003 |
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Tower Federal Credit Union Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Intelligent Document Processing | Content Management |
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1988 | 1988 |
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Tower Federal Credit Union SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Order Management | SCM |
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1989 | 1989 |
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Tower Federal Credit Union CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Tower Federal Credit Union PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Tower Federal Credit Union IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Backup as a Service (BaaS) | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Tower Federal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
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Senior System Engineer/Virtualization Engineer | Manager | IT | |
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Network Engineer | Manager | IT | |
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Systems Engineer | Manager | IT | |
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Information Security Architect | Manager | IT | |
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Assistant Vice President Core Systems | VP | IT | |
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CIO, SVP | VP | IT | |
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Vice President, Information & Technology Services | VP | IT | |
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Vice President Information Technology and Security | VP | IT | |
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Apps Being Evaluated by Tower Federal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Tower Federal Credit Union IT executives and key decision makers. This section highlights Tower Federal Credit Union's latest recorded technology evaluations, including Alkami for Digital Banking on 2024-07-12 and Five9 Cloud for Call Center on 2024-06-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Tower Federal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2024-07-12 | Tower Federal Credit Union | Evaluated | Alkami | Alkami | Digital Banking | ERP Services and Operations |
| 2024-06-21 | Tower Federal Credit Union | Evaluated | Five9 | Five9 Cloud | Call Center | CRM |
FAQ - APPS RUN THE WORLD Tower Federal Credit Union Technographics
Tower Federal Credit Union is a Banking and Financial Services organization based in United States,
with around 600 employees and annual revenues of $130.0 million.
Tower Federal Credit Union operates a diverse technology stack with applications such as
UKG FMSI Scheduler (ex Kronos FMSI Scheduler), AppWorx Workload Automation and LivePerson Conversational Cloud,
covering areas like Workforce Scheduling, Business Process Management and Chatbots and Conversational AI.
Tower Federal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, Broadcom and LivePerson.
Tower Federal Credit Union recently adopted applications including
AppWorx Workload Automation in 2021, Fiserv DNA Bank Platform in 2021 and MeridianLink Consumer (ex LoansPQ) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Tower Federal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Tower Federal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Tower Federal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.