TowneBank
5716 High Street,
Portsmouth, 23703, VA,
United States
Portsmouth, 23703, VA,
United States
1 757-638-7500
Banking and Financial Services
TowneBank Technographics
TowneBank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by TowneBank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3000 TowneBank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TowneBank has purchased the following applications: Deluxe Merchant Services for Payment Processing in 2025, UKG Pro Recruiting (ex UltiPro Recruiting) for Recruiting, Applicant Tracking System in 2020, FIS Integrated Banking System (IBS) for Core Banking in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TowneBank is running and its propensity to invest more and deepen its relationship with Deluxe Corp. , UKG , FIS Global or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TowneBank revenues, which have grown to $692.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TowneBank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
TowneBank Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deluxe Corp. | Legacy | Deluxe Merchant Services | Payment Processing | ERP Financial Management | n/a | 2025 | 2025 |
In 2025, TowneBank implemented Deluxe Merchant Services to strengthen its merchant services program and manage large portfolio conversions. The engagement targeted finance/payment processing in the United States, providing U.S.-based support for acquired merchant portfolios and centralized oversight of merchant program operations.
Deluxe Merchant Services delivered Payment Processing capabilities focused on portfolio conversion orchestration, merchant onboarding and day-two servicing workflows, payments routing and settlement support, and merchant retention process controls. Configuration emphasized conversion playbooks and standardized onboarding templates to coordinate mass portfolio moves while preserving transaction continuity.
Operational coverage included early-2025 portfolio conversions across TowneBank's acquired portfolios, with Deluxe providing hands-on U.S.-based support to finance and payment processing teams. During a June 2025 core merger incident Deluxe Payments Exchange provided rapid payments support to maintain authorization and settlement continuity, demonstrating integrated payment exchange capability within the merchant services stack.
Governance and rollout relied on centralized conversion management and standard operating procedures to coordinate handoffs between acquisition teams and merchant services operations. The engagement delivered smooth early-2025 portfolio conversions and improved merchant retention, with ongoing U.S.-based support staged to handle acquired portfolios and post-conversion incident response.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro Recruiting (ex UltiPro Recruiting) | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, TowneBank implemented UKG Pro Recruiting (ex UltiPro Recruiting) on its website. The implementation surfaces a public job board hosted at TowneBank's recruiting subdomain and uses UKG Pro Recruiting to present open requisitions and capture candidate applications directly from the career site.
The deployment leverages core Recruiting and applicant tracking capabilities, including job posting, candidate application capture, requisition workflows, interview scheduling, and applicant status tracking within UKG Pro Recruiting (ex UltiPro Recruiting). These functional modules align with the Recruiting,Applicant Tracking System category and serve HR and Talent Acquisition teams for an organization of approximately 3000 employees.
Operational integration centers on embedding the UKG Pro Recruiting job board into TowneBank's external career site so that candidate records flow into the ATS for recruiter and hiring manager access. Configuration work is focused on branded job board presentation, application form capture, recruiter portals, and workflow automation to route candidates through standard hiring stages.
Governance around the implementation prioritizes requisition approval sequences, standardized data capture and access controls for recruiter and hiring manager roles within UKG Pro Recruiting. The implementation narrative is constrained to the public job board integration and the ATS functional footprint visible on TowneBank's site.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Integrated Banking System (IBS) | Core Banking | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, TowneBank implemented FIS Integrated Banking System IBS as its Core Banking platform. The program executed a bankwide core conversion, moving core processing onto FIS Integrated Banking System and transitioning customer and commercial account records as part of a coordinated cutover effort. The effort was led by a centralized PMO and a team of eight project managers responsible for large scale transformational initiatives across the enterprise. Implementation planning explicitly included conversion of commercial online banking members and cutover sequencing for transactional processing.
FIS Integrated Banking System was configured to deliver standard Core Banking capabilities including deposit processing, account management, loan servicing, general ledger posting, and customer information consolidation. Configuration and data mapping work centered on aligning TowneBank business rules to IBS modules, establishing transactional workflows, and setting reconciliation and settlement schedules. The deployment scope extended to product parameterization for commercial banking and core transaction lifecycle orchestration.
The program converted TowneBank's Commercial Online Banking members to FIS Business Online Banking, integrating online account access and provisioning with the core customer master in IBS. Project teams worked closely with technology management, internal business partners, and external service providers to reconcile customer records and align online authentication and account services with core processing. Operational coverage focused on commercial banking operations, enterprise technology, and operations teams responsible for day one support and post-conversion stabilization.
Governance was formalized through an enterprise Project Management Policy, Standard, and Procedures developed and led by the PMO, accompanied by a PMO Project Status Package to communicate status across the bank. The PMO established and monitored project budgets and timescales, trained and coached staff on process adherence, and escalated risks and potential delays to executive leadership. Training, change management, and centralized program oversight were core elements of the rollout and ongoing operational governance.
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Digital Banking | ERP Services and Operations |
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2015 | 2015 |
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Loan Management | ERP Services and Operations |
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2023 | 2023 |
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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Loan Origination System (LOS) | ERP Services and Operations |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2019 | 2019 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
|
2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Application Performance Management | ITSM |
|
2015 | 2015 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Risk Management | TRM |
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2018 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Database Management | IaaS |
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2018 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Security Orchestration, Automation, and Response (SOAR) | CyberSecurity |
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2023 | 2023 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at TowneBank
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by TowneBank Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD TowneBank Technographics
TowneBank is a Banking and Financial Services organization based in United States,
with around 3000 employees and annual revenues of $692.0 million.
TowneBank operates a diverse technology stack with applications such as
Deluxe Merchant Services, UKG Pro Recruiting (ex UltiPro Recruiting) and FIS Integrated Banking System (IBS),
covering areas like Payment Processing, Recruiting, Applicant Tracking System and Core Banking.
TowneBank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Deluxe Corp., UKG and FIS Global.
TowneBank recently adopted applications including
Deluxe Merchant Services in 2025, FIS Integrated Banking System (IBS) in 2023 and MeridianLink DecisionLender in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of TowneBank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates TowneBank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete TowneBank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.