Dubai, n/a,
United Arab Emirates
TruDoc Healthcare United Arab Emirates Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by TruDoc Healthcare United Arab Emirates and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 80 TruDoc Healthcare United Arab Emirates employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that TruDoc Healthcare United Arab Emirates has purchased the following applications: Microsoft 365 for Collaboration in 2022, WordPress for Web Content Management in 2025, Synchronoss Engagex for Customer Engagement in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems TruDoc Healthcare United Arab Emirates is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Automattic or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing TruDoc Healthcare United Arab Emirates revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for TruDoc Healthcare United Arab Emirates intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2022 | 2022 |
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Collaboration | Collaboration |
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2024 | 2024 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Automattic | Legacy | WordPress | Web Content Management | Content Management | n/a | 2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Synchronoss | Legacy | Synchronoss Engagex | Customer Engagement | CRM | Etisalat Digital | 2024 | 2024 |
In 2024 TruDoc Healthcare United Arab Emirates deployed Synchronoss Engagex as a unified Customer Engagement platform. The Engagex deployment was delivered in partnership with Etisalat Digital and is powered by NICE CXone, consolidating multi-channel patient communications for telehealth across voice, chat, email and video in the UAE and broader MENA region.
The implementation configures Synchronoss Engagex to centralize omnichannel routing, session handling and unified interaction histories, and to instrument patient-facing CRM processes used by clinical contact teams. Functional capabilities emphasized in the rollout include voice and video consultation handling, asynchronous chat and email threading, and a unified interaction view to support telehealth engagement and clinician response workflows.
Integrations are built around the NICE CXone powered Engagex runtime, enabling contact center orchestration and channel parity across digital and voice media while aligning with TruDoc’s patient communication and CRM process scope. Operational coverage explicitly targets healthcare communications and telehealth patient engagement across TruDoc’s UAE operations with planned reach into the MENA region.
Governance and rollout were coordinated with Etisalat Digital and focused on centralizing patient communication workflows and standardizing contact handling procedures across clinical and patient support functions. Public communication cites improved telehealth engagement and responsiveness and a unified CX platform intended to boost operational efficiency and patient satisfaction.
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Apps Development | PaaS |
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2025 | 2025 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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Domain Name System (DNS) | IaaS |
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2022 | 2022 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2025 | 2025 |
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