List of Synchronoss Engagex Customers
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Since 2010, our global team of researchers has been studying Synchronoss Engagex customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Synchronoss Engagex for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Synchronoss Engagex for Customer Engagement include: SoftBank Japan, a Japan based Communications organisation with 18895 employees and revenues of $43.66 billion, Currys, a United Kingdom based Retail organisation with 24000 employees and revenues of $11.25 billion, Al Nabooda Automobiles United Arab Emirates, a United Arab Emirates based Automotive organisation with 1100 employees and revenues of $200.0 million, TruDoc Healthcare United Arab Emirates, a United Arab Emirates based Healthcare organisation with 80 employees and revenues of $15.0 million and many others.
Contact us if you need a completed and verified list of companies using Synchronoss Engagex, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Synchronoss Engagex customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Al Nabooda Automobiles United Arab Emirates | Automotive | 1100 | $200M | United Arab Emirates | Synchronoss | Synchronoss Engagex | Customer Engagement | 2023 | Etisalat Digital | In 2023, Al Nabooda Automobiles United Arab Emirates deployed Synchronoss Engagex to automate and unify its customer service across digital channels, establishing a platform-level Customer Engagement capability delivered by Etisalat Digital. The implementation targeted CRM and customer service workflows to centralize digital enquiries, test-drive bookings and service reservations under Synchronoss Engagex. The configuration used the engageX multi-channel communications CPaaS module within Synchronoss Engagex, enabling unified message orchestration, channel routing and session-based customer interactions consistent with Customer Engagement platforms. Synchronoss Engagex was configured to support inbound digital enquiry capture, outbound confirmation workflows for bookings and orchestrated messaging for service scheduling, preserving channel context across conversations. Integrations included direct linkage into CRM and customer service systems to surface customer records and case state within the engageX conversation flows, and the solution was scoped for UAE operations and front-office customer service teams. Etisalat Digital executed the delivery and integration work, implementing the engageX capabilities as the operational communications fabric for digital customer engagement. Governance and workflow changes focused on centralized communications routing and standardized booking and reservation processes to reduce fragmentation across channels, with new case handling and escalation rules embedded in the Synchronoss Engagex orchestration. As a result of the deployment, Synchronoss Engagex supported improved digital enquiries, test-drive bookings and service reservations for Al Nabooda Automobiles United Arab Emirates, aligned to the Customer Engagement business function. | |
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Currys | Retail | 24000 | $11.3B | United Kingdom | Synchronoss | Synchronoss Engagex | Customer Engagement | 2018 | n/a | In 2018, Currys implemented Synchronoss Engagex as a Customer Engagement application. The initiative centralized customer interaction capabilities to unite in-store and contact center workflows under a single engagement layer, aligning front-line sales and service activities across the retail estate. Synchronoss Engagex was configured to deliver omnichannel messaging, journey orchestration, case management, and a unified customer profile to support guided selling and service sessions. Configuration work emphasized workflow automation for order and activation processes, session continuity between advisor and customer, and analytics instrumentation to capture interaction events for operational monitoring. The deployment architecture positioned Synchronoss Engagex as an orchestration layer between customer touchpoints and backend systems, leveraging API-driven adapters and messaging to enable real-time data exchange with point-of-sale, CRM, inventory, and billing systems. This approach enabled the platform to coordinate mid-transaction tasks such as payments, fulfillment, and service activation while preserving a consistent customer journey across channels. Governance changes included role-based access and change-controlled release cycles for journey templates, plus analytics-led monitoring to support coaching and quality assurance for store associates and contact center agents. Rollout priorities focused on operationalizing repeatable guided sales and service workflows, embedding automation for routine tasks, and standardizing interaction patterns through the Customer Engagement platform. | |
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SoftBank Japan | Communications | 18895 | $43.7B | Japan | Synchronoss | Synchronoss Engagex | Customer Engagement | 2023 | n/a | In 2023 SoftBank Japan implemented Synchronoss Engagex, deploying Synchronoss Personal Cloud launched as Anshin Data Box to deliver subscriber backup and restore along with AI enhanced photo and video features for customers in Japan. The rollout to customers occurred in November 2023 and represents a Personal Cloud implementation within the Synchronoss Engagex portfolio under the Customer Engagement category. The implementation centered on cloud backup and restore workflows and AI enabled media management, including photo and video enhancement, metadata indexing, and device synchronization capabilities aligned with consumer cloud services. Synchronoss Personal Cloud was configured as the carrier grade personal storage and media management module of Synchronoss Engagex, enabling standard cloud provisioning, user account synchronization, and client application integration patterns consistent with consumer personal cloud deployments. Operational scope covered SoftBank consumer subscribers in Japan and expanded Synchronoss carrier cloud footprint in-country. Governance followed a carrier driven rollout schedule with customer activation in November 2023, and module usage for backup restore and AI media features was explicitly called out in vendor communications, impacting subscriber data protection and customer engagement services. | |
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Healthcare | 80 | $15M | United Arab Emirates | Synchronoss | Synchronoss Engagex | Customer Engagement | 2024 | Etisalat Digital |
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