USCellular
8410 W Bryn Mawr Ave,
Chicago, 60631, IL,
United States
Chicago, 60631, IL,
United States
1 773-399-8900
Communications
USCellular Technographics
USCellular Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by USCellular and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4800 USCellular employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that USCellular has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Phenom Talent CRM for Candidate Relationship Management in 2018, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems USCellular is running and its propensity to invest more and deepen its relationship with SAP , Phenom , Oracle or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing USCellular revenues, which have grown to $4.17 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for USCellular intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
USCellular Tech Stack and Enterprise Applications
USCellular ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, USCellular implemented SAP ERP ECC 6.0. The deployment established SAP ERP ECC 6.0 as the enterprise ERP Financial and transactional backbone while operating alongside SAP IBP and SAP APO for demand and supply planning. The implementation supported device and accessory planning teams to manage demand, supply, inventory, and store replenishment across hundreds of SKUs and more than a thousand stocking locations. Operational sales channels included direct to consumer, agents, company stores, national retailers, and B2B.
Configuration work emphasized core financial and inventory accounting capabilities within SAP ERP ECC 6.0, linking transactional finance to inventory valuation and procurement flows. The implementation included order to cash and procure to pay process orchestration consistent with an ERP Financial deployment, and standard master data consolidation to ensure consistent SKU, vendor, and site references. System configuration balanced financial transaction capture with the supply chain planning inputs required by downstream planning engines.
Integrations were explicitly implemented between SAP ERP ECC 6.0 and planning systems SAP IBP and SAP APO to exchange demand forecasts, supply plans, and inventory positions. Teams designed system enhancements for a new national retail sales channel and implemented SAP APO planning system components to support forecast model assessment and replenishment planning. Integration points focused on master data synchronization, demand and supply transfers, and inventory visibility across channels.
Governance and process changes accompanied the technical rollout, with planning teams implementing SCOR operations reference model practices and new replenishment workflows to align supply planning with financial posting cycles. The project formalized demand forecast model assessment and established planning process ownership within device and accessory supply chain planning functions. SAP ERP ECC 6.0 was positioned as the authoritative financial record to support planning decisions and inventory accounting.
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Expense Management | ERP |
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2013 | 2013 |
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USCellular HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Phenom | Legacy | Phenom Talent CRM | Candidate Relationship Management | HCM | n/a | 2018 | 2018 |
In 2018, USCellular implemented Phenom Talent CRM to centralize candidate engagement and talent marketing workflows. The deployment focused on Candidate Relationship Management to strengthen talent acquisition and employer branding across the corporate career site and candidate touchpoints.
The implementation leveraged Phenom Talent CRM capabilities from the Phenom Talent Experience Management suite to enable real-time career site editing, automated candidate engagement sequences, and enhanced candidate sourcing and recruitment marketing orchestration. Functional configuration emphasized recruitment marketing automation, candidate pipeline management, segmented candidate communications, and career site content control, aligning marketing and talent acquisition workflows.
USCellular operationalized the platform in partnership with RPO provider AgileOne to digitize recruitment processes and embed governance between talent acquisition and employment brand teams. The scope centered on talent acquisition and employment brand functions within USCellular in the United States, with explicit objectives to increase overall candidate volume, enable rapid real-time responses for recruiters, and optimize recruitment marketing ROI.
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Core HR | HCM |
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2012 | 2018 |
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Core HR | HCM |
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2008 | 2018 |
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Recruiting Chatbot | HCM |
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2021 | 2021 |
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Recruiting | HCM |
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2020 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2020 | 2020 |
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USCellular ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | n/a | 2011 | 2011 |
In 2011, USCellular implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform. The deployment established Oracle Field Service Cloud to orchestrate field appointments and ETA-driven scheduling across the carrier's field workforce.
Configuration focused on core Field Service Management capabilities, including dynamic scheduling and dispatch, real-time ETA generation, appointment and work order management, and mobile workforce enablement through the Oracle Field Service Cloud application. The implementation emphasized routing and resource allocation modules to standardize technician assignments and on-site service workflows.
Operational governance introduced centralized scheduling workflows and standardized ETA communication processes, impacting field operations, customer service, and maintenance functions. USCellular is listed as a customer in Oracle materials, confirming the vendor relationship for this Field Service Management deployment.
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OSS/BSS | ERP Services and Operations |
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2022 | 2022 |
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USCellular AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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USCellular Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2014 | 2018 |
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USCellular Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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USCellular Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2019 | 2019 |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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USCellular eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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USCellular SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning, Advanced Planning and Scheduling | SCM |
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2015 | 2015 |
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USCellular CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2018 | 2018 |
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Call Center | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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USCellular ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Remote Monitoring and Management | ITSM |
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2021 | 2021 |
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USCellular SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incentive Compensation Management | SPM |
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2020 | 2020 |
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USCellular TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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USCellular PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2011 | 2011 |
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CPaaS (Communication Platform as a Service) | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2021 | 2021 |
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USCellular IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Database Management | IaaS |
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2020 | 2020 |
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Network Management and Monitoring | IaaS |
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2012 | 2013 |
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IT Decision Makers and Key Stakeholders at USCellular
| First Name | Last Name | Title | Function | Department | Phone | |
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CHRO | CXO | HR | |
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Director of Talent Acquisition | Director | HR | |
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Director, HR Systems & Insights | Director | HR | |
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Sr Manager, Talent Acquisition - Frontline Operations | Manager | HR | |
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Senior Manager Business Intelligence, Campaign Management, & DW Architecture | Manager | IT | |
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Manager of Business Intelligence | Manager | IT | |
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Director Business Intelligence and Data Governance | Director | IT | |
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VP and Controller | VP | Finance | |
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Executive Vice President — Finance, Chief Financial Officer and Treasurer | CXO | Finance | |
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Vice President, Financial Planning and Analysis | VP | Finance | |
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Executive Vice President, Chief People Officer | CXO | HR | |
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Director, Financial Planning & Analysis | Director | Finance | |
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Director, Operations Accounting | Director | Finance | |
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Director, Revenue Accounting | Director | Finance | |
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Director Ad-Hoc Analytics and Financial System Development | Director | IT | |
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Director of Field Operations Accounting and Controls | Director | Finance | |
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Director of Field Operations Accounting & Controls | Director | Finance | |
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Director Contact Center Operations | Director | Customer Service | |
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Vice President, Talent Strategies | VP | HR | |
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Director of Leadership Development & Talent Management | Human Resources | Director | HR | |
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Senior Director, Total Rewards, Sales Incentive Strategy & Operations | Director | Sales | |
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Director Incentive Compensation Strategy & Ops | Director | HR | |
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Sales Compensation and Rewards | Manager | HR | |
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Senior Director - Talent Acquisition and Brand | Director | HR | |
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Human Resources Business Partner | Manager | HR | |
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Executive Vice President, Corporate Director, CTO-Engineering and IT Services | Director | IT | |
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Vice President Engineering & Network Operations | VP | IT | |
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Senior Director of Enterprise Architecture | Director | IT | |
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Sr VP Information Technology (Network) | VP | IT | |
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Director - Core Infrastructure | Director | IT | |
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Senior Manager Infrastructure Architecture | Manager | IT | |
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Apps Being Evaluated by USCellular Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from USCellular IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the USCellular digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD USCellular Technographics
USCellular is a Communications organization based in United States,
with around 4800 employees and annual revenues of $4.17 billion.
USCellular operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Phenom Talent CRM and Oracle Field Service Cloud (ex TOA ETAdirect),
covering areas like ERP Financial, Candidate Relationship Management and Field Service Management.
USCellular has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Phenom and Oracle.
USCellular recently adopted applications including
Infobip CPaaS X in 2024, Lumen Cloud (ex CenturyLink) in 2023 and Lumen CDN in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of USCellular’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates USCellular’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete USCellular technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.