U.S. Department of State
U.S. Department of State Technographics
U.S. Department of State Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by U.S. Department of State and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 75359 U.S. Department of State employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that U.S. Department of State has purchased the following applications: Oracle Peoplesoft Benefits Administration for Benefits Administration in 2017, Cerenade eCMS for Case Management, Legal Practice Management in 2005, Palantir AIP Platform for Generative AI Platforms in 2024 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems U.S. Department of State is running and its propensity to invest more and deepen its relationship with Oracle , Cerenade , Palantir Technologies or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing U.S. Department of State revenues, which have grown to $53.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for U.S. Department of State intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
U.S. Department of State Tech Stack and Enterprise Applications
U.S. Department of State HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Peoplesoft Benefits Administration | Benefits Administration | HCM | n/a | 2017 | 2018 |
In 2017 the U.S. Department of State implemented Oracle Peoplesoft Benefits Administration within its PeopleSoft HCM 9.1 environment. Oracle Peoplesoft Benefits Administration was provisioned as the Benefits Administration application to support HR, onboarding and benefits enrollment business functions across the Bureau’s HR System GEMS and the Entrance on Duty EOD application.
The implementation included configuration and setup within PeopleSoft HCM 9.1 for Core-HR, PAR Processing and Benefits modules, with functional design work captured in Requirements Documents and Functional Design documents. The team executed detailed Test Plans and Test Scripts derived from business requirements, and performed both functional testing and integration testing to validate module behavior and business workflows.
Operational coverage combined production support, maintenance and enhancement activity for the Bureau’s HR System GEMS and the EOD application, with hands-on mapping of functional design to technical design in collaboration with developers. Governance emphasized peer reviews of requirements and design documents prior to government submittal, and formal test plan execution for approval of configuration changes and integration points.
Change control and documentation driven approvals were central to rollout and ongoing support, with the implementation serving the HR and onboarding business functions under established PeopleSoft HCM processes. The narrative reflects a structured, document oriented deployment and support model for Oracle Peoplesoft Benefits Administration within the U.S. Department of State environment.
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Core HR | HCM |
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2017 | 2018 |
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U.S. Department of State ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cerenade | Legacy | Cerenade eCMS | Case Management, Legal Practice Management | ERP Services and Operations | n/a | 2005 | 2006 |
In 2005, the U.S. Department of State implemented Cerenade eCMS to automate government forms processing and records management. The deployment targeted Case Management,Legal Practice Management use cases, aligning the Cerenade eCMS application with forms automation, case intake workflows, and records lifecycle controls to support legal and administrative business functions within the Department.
Public vendor case material attributes Cerenade's eForms technology to the program and the specific module footprint is inferred from that eForms case study listing. The inferred configuration included an eForms engine for structured data capture, document capture and indexing, records-management workflows, workflow orchestration for case routing, and audit and access controls consistent with Case Management,Legal Practice Management platforms.
Operational coverage centered on automating forms processing and records-management workflows across U.S. Department of State administrative and legal processes, with the implementation impacting records management, legal practice support, and administrative intake functions. Integrations are not named in public references, the architecture therefore is described in category terms as interfacing with document repositories and records retention systems and providing centralized control of electronic forms and case records.
Governance and process changes documented in vendor materials emphasize reworking forms and records governance to enable electronic intake, enforceable audit trails, and centralized records capture. Public references state that Cerenade's eForms technology saved the U.S. Department of State millions by automating forms processing and records-management workflows, delivering cost savings and efficiency improvements in the United States.
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U.S. Department of State AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Palantir Technologies | Legacy | Palantir AIP Platform | Generative AI Platforms | AI Development | n/a | 2024 | 2024 |
In 2024, the U.S. Department of State deployed the Palantir AIP Platform as a Generative AI Platforms solution. The deployment was announced publicly when the Department of State appeared among organizations demoing and speaking about Palantir software at Palantir’s AIPCon event, signaling an enterprise adoption of generative AI capabilities for government missions.
The Palantir AIP Platform implementation centers on model orchestration, prompt engineering, data ingestion pipelines, semantic search, and generative assistant interfaces. Configuration work emphasized model governance, policy controls, secure compute enclaves, and fine tuning workflows to align generative outputs with classified handling requirements and departmental review protocols.
Operational integration focused on connecting the Palantir AIP Platform to departmental document repositories, knowledge stores, and enterprise identity and access management frameworks to support analytic workflows. The platform was positioned to serve analytic, policy, and operational business functions within the Department of State, providing synthesizing and decision support capabilities across bureaus.
Governance practices established during rollout included role based access controls, detailed audit logging, provenance tracking for generated content, and explicit human in the loop review gates to manage model risk. The implementation reflects an emphasis on embedding Generative AI Platforms capability into existing review and clearance workflows while maintaining operational security controls.
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U.S. Department of State Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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U.S. Department of State Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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U.S. Department of State Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Digital Signing | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2022 | 2022 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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U.S. Department of State CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2003 | 2004 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2020 | 2020 |
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U.S. Department of State ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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U.S. Department of State TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Governance, Risk and Compliance | TRM |
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2012 | 2012 |
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U.S. Department of State PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2022 | 2022 |
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U.S. Department of State IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Archive as a Service (AaaS) | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2009 | 2009 |
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Database Management | IaaS |
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2007 | 2009 |
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U.S. Department of State CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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EMM / MDM / MAM | CyberSecurity |
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2019 | 2019 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2005 | 2006 |
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IT Decision Makers and Key Stakeholders at U.S. Department of State
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Human Resource Manager | Manager | HR | |
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Human Resource Manager | Manager | HR | |
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Human Resource Director | Director | HR | |
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Apps Being Evaluated by U.S. Department of State Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from U.S. Department of State IT executives and key decision makers. This section highlights U.S. Department of State's latest recorded technology evaluations, including Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing on 2026-01-24, Yovole Cloud Server for Application Hosting and Computing Services on 2026-01-14, and EnergyCAP ERP for Utilities ERP on 2025-11-24. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the U.S. Department of State digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD U.S. Department of State Technographics
U.S. Department of State is a Government organization based in United States,
with around 75359 employees and annual revenues of $53.07 billion.
U.S. Department of State operates a diverse technology stack with applications such as
Oracle Peoplesoft Benefits Administration, Cerenade eCMS and Palantir AIP Platform,
covering areas like Benefits Administration, Case Management, Legal Practice Management and Generative AI Platforms.
U.S. Department of State has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, Cerenade and Palantir Technologies.
U.S. Department of State recently adopted applications including
Palantir AIP Platform in 2024, Palantir Foundry in 2024 and Adobe Acrobat Sign (formerly EchoSign, eSign & Adobe Sign) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of U.S. Department of State’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates U.S. Department of State’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete U.S. Department of State technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.