AI Buyer Insights:

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Umbrella It Services Tech Stack and Enterprise Applications

Umbrella It Services ERP
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Stripe Legacy Stripe Payments Payment Processing ERP n/a 2021 2021
Umbrella It Services Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Google Legacy Google Workspace (Formerly Google G-Suite) Collaboration Collaboration n/a 2013 2013
Collaboration Collaboration 2022 2022
Collaboration Collaboration 2022 2022
Umbrella It Services CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Trakdesk Legacy Trakdesk Customer Support CRM n/a 2020 2020
In 2020, Umbrella It Services deployed Trakdesk as their customer support application. Trakdesk is embedded on their website and serves as the primary Customer Support touchpoint for the company. The deployment centers on a web-embedded ticketing widget and a self-service knowledge base, implementing standard Customer Support capabilities such as ticket creation from web forms, email-to-ticket routing, canned responses, and basic automation for ticket assignment. Configuration emphasizes a lightweight agent interface, shared inbox and status workflows appropriate for a small retail operator, with the Trakdesk administrative console used to manage queues, response templates and SLA-style status handling. Operational scope covers customer service and operations functions within the United States, supporting a compact support team for order inquiries and retail customer issues. Governance is organized around a centralized ticket queue, defined agent roles and simple escalation rules to fit a 10-employee organization, reflecting a pragmatic, web-first Customer Support deployment using Trakdesk on the company website.
Umbrella It Services IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2019 2019
Content Delivery Network IaaS 2017 2017

IT Decision Makers and Key Stakeholders at Umbrella It Services

First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Umbrella It Services Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Umbrella It Services IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Umbrella It Services digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Umbrella It Services Technographics
Umbrella It Services is a Retail organization based in United States, with around 10 employees and annual revenues of $1.0 million.
Umbrella It Services operates a diverse technology stack with applications such as Stripe Payments, Google Workspace (Formerly Google G-Suite) and Trakdesk, covering areas like Payment Processing, Collaboration and Customer Support.
Umbrella It Services has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Stripe, Google and Trakdesk.
Umbrella It Services recently adopted applications including Microsoft 365 in 2022, Slack Connect in 2022 and Stripe Payments in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Umbrella It Services’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Umbrella It Services’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Umbrella It Services technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.