United Pacific Industries
4130 Cover St,
Long Beach, 90808, CA,
United States
Long Beach, 90808, CA,
United States
1 310-323-3992
Retail
United Pacific Industries Technographics
United Pacific Industries Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Pacific Industries and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 United Pacific Industries employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Pacific Industries has purchased the following applications: PDI Enterprise for Retailers for Retail Management in 2016, Microsoft 365 for Collaboration in 2016, Zendesk Service for Customer Support in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Pacific Industries is running and its propensity to invest more and deepen its relationship with PDI Technologies , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Pacific Industries revenues, which have grown to $900.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Pacific Industries intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Pacific Industries Tech Stack and Enterprise Applications
United Pacific Industries ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PDI Technologies | Legacy | PDI Enterprise for Retailers | Retail Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, United Pacific Industries implemented PDI Enterprise for Retailers as its Retail Management platform. The deployment used PDI Enterprise 8.1 to centralize finance and store accounting workflows, positioning PDI Enterprise for Retailers to support intercompany reconciliation, accrual accounting and fixed asset management within the companys finance organization.
Configuration work emphasized intercompany reconciliations and accrual processing, with responsibility for booking monthly, quarterly and yearly accruals across 12 plus general ledger accounts. The implementation delivered structured general ledger control, including the preparation of 18 plus balance sheet reconciliations and reconciliation coverage for the companys $3.4 billion operational bank account. Month, quarter and year end journal entries were prepared using PDI Enterprise 8.1 alongside journal posting processes.
Named integrations tied PDI Enterprise 8.1 to Microsoft Great Plains for journal entry posting and to Axxerion for fixed asset records, enabling a coordinated ledger and asset register. Operational coverage included corporate finance, accounting, tax and store operations across the United States, with tax compliance responsibilities explicitly maintained for California, Colorado, Oregon and Washington. Fixed asset stewardship was active, with more than $20 million in assets managed weekly across PDI Enterprise and Axxerion.
Governance centered on recurring financial close routines and variance analysis, the finance team preparing monthly profit and loss variance analyses that required research of corporate financial reports and management review to identify variance drivers. The finance organization also compiled audit support data annually and embedded PDI Enterprise for Retailers into month end and year end control processes, formalizing ledger reconciliations and journal entry workflows within the Retail Management environment.
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United Pacific Industries Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2016 | 2016 |
In 2016, United Pacific Industries implemented Microsoft 365. Microsoft 365 in the Collaboration category was provisioned to deliver enterprise email and core collaboration services across the companys United States operations and approximately 2,500 employees, and the public site exposes Office 365 Mail for external email interactions and contact flows.
The implementation centered on Collaboration capabilities common to the Microsoft 365 suite, including enterprise email and mailbox management, cloud file storage and document libraries, and real-time collaboration tools for internal teams. Configuration work emphasized mailbox provisioning and web-facing mail endpoints, alongside standard collaboration constructs such as shared document repositories and team workspaces to support merchandising, supply chain coordination, and corporate communications.
Operational coverage was scoped to United Pacific Industries corporate and field user populations in the United States, with centralized tenant administration and role based administration practices applied to manage accounts and policies. Governance activities focused on tenant level controls, mailbox configuration standards, and content sharing policies to support ongoing collaboration workflows, while the implementation maintained Microsoft 365 as the primary Collaboration platform for the business functions it serves.
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United Pacific Industries CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, United Pacific Industries deployed Zendesk Service as its Customer Support application. The deployment is implemented on the company website where Zendesk Service is embedded to capture incoming customer inquiries and enable web based support interactions.
Configuration focused on core Customer Support capabilities common to the category, including ticketing and case management, an on site support widget for web initiated conversations, a knowledge base for self service, and basic workflow automation for ticket routing and prioritization. Zendesk Service was provisioned to support multi channel capture from the website into a centralized ticket queue and to structure agent workflows for issue resolution.
Operational scope centers on United Pacific Industries customer service teams operating in the United States, handling product inquiries, order support, and warranty or parts questions from retail customers. The implementation ties the website front end to the support function, consolidating customer facing touchpoints into Zendesk Service for triage and follow up.
Governance emphasis is on support workflow ownership, agent role configuration, and knowledge base maintenance to keep web content aligned with ticketing responses. The narrative highlights United Pacific Industries Zendesk Service Customer Support relationship and the deployment architecture that places web captured interactions into an enterprise support workflow.
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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United Pacific Industries IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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United Pacific Industries CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at United Pacific Industries
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by United Pacific Industries Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Pacific Industries IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Pacific Industries digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD United Pacific Industries Technographics
United Pacific Industries is a Retail organization based in United States,
with around 2500 employees and annual revenues of $900.0 million.
United Pacific Industries operates a diverse technology stack with applications such as
PDI Enterprise for Retailers, Microsoft 365 and Zendesk Service,
covering areas like Retail Management, Collaboration and Customer Support.
United Pacific Industries has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PDI Technologies, Microsoft and Zendesk.
United Pacific Industries recently adopted applications including
Salesforce Sales Cloud in 2021, Okta Identity Cloud in 2021 and PDI Enterprise for Retailers in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Pacific Industries’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Pacific Industries’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Pacific Industries technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.