University of Louisville
2301 S 3rd St,
Louisville, 40208, KY,
United States
Louisville, 40208, KY,
United States
1 502-852-5555
Education
University of Louisville Technographics
University of Louisville Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by University of Louisville and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6976 University of Louisville employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that University of Louisville has purchased the following applications: UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management in 2016, EAB Enrollment for Admissions and Enrollment Management in 2018, Zendesk Explore for Analytics and BI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems University of Louisville is running and its propensity to invest more and deepen its relationship with UKG , EAB , Anthology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing University of Louisville revenues, which have grown to $1.65 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for University of Louisville intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
University of Louisville Tech Stack and Enterprise Applications
University of Louisville HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central (ex Kronos Workforce Central) | Workforce Management | HCM | n/a | 2016 | 2016 |
In 2016, University of Louisville implemented UKG Workforce Central (ex Kronos Workforce Central) for Workforce Management, provisioning the application to support roughly 6,976 employees across campus administration and staff roles. The deployment centralized core workforce processes including time and attendance capture, employee scheduling, and absence tracking on the UKG Workforce Central platform.
Configuration work emphasized standard Workforce Management capabilities, including employee time collection, shift and labor scheduling, absence management, rules-driven accruals, and labor reporting for compliance and operational planning. The implementation consolidated timekeeping and scheduling workflows to align HR and operational staffing processes, and applied role-based access and manager self-service functionality typical for university environments.
Operational ownership landed with HR and payroll-adjacent teams, where UKG Workforce Central supported day-to-day timekeeper activities and manager approvals within established pay and leave cycles. Notes on the engagement indicate Kronos usage for five years, reflecting sustained reliance on the Kronos product family now branded as UKG Workforce Central for Workforce Management.
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University of Louisville ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| EAB | Legacy | EAB Enrollment | Admissions and Enrollment Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, University of Louisville deployed EAB Enrollment on its public website to support Admissions and Enrollment Management. The implementation embedded EAB Enrollment into the louisville.edu web presence to act as the primary online application intake and prospect engagement layer for undergraduate and graduate admissions teams.
EAB Enrollment was configured to consolidate application intake, inquiry capture, event registration, prospect tracking, communications orchestration, and admissions dashboarding, aligning the application with standard Admissions and Enrollment Management workflows. Source materials do not specify integrations with other enterprise systems, and governance responsibilities were established between admissions operations and the university IT group for web embedding, configuration, and ongoing administration of EAB Enrollment.
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Alumni Management | ERP Services and Operations |
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2019 | 2019 |
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University of Louisville Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Explore | Analytics and BI | Analytics and BI | n/a | 2018 | 2018 |
In 2018 the University of Louisville deployed Zendesk Explore to centralize analytics across its customer support processes, positioning Zendesk Explore as the Analytics and BI engine for the university business operations unit. This deployment built on a full Zendesk instance launched in July 2017 and extended analytics capability across ticketing, voice and knowledge base workflows to support the customer service and quality improvement, human resources, and finance teams.
Zendesk Explore was configured to surface SLA adherence, ticket volume trends, channel performance, and agent-level metrics, enabling data-backed prioritization and operational reporting. The implementation integrated Explore reporting with Zendesk Talk phone recordings and Zendesk Guide content signals to combine conversational data and self-service engagement into a unified analytics view.
BrainSell supported the configuration and rollout, and the implementation expanded Zendesk use from a single team to three teams in the business operations unit, supporting over 40 staff in customer-facing roles and contributing to more than 200 percent team growth since initial deployment. Operational coverage included centralized ticket routing, call capture tied into tickets, collaborative ticket handling via Zendesk Collaboration add-on, and staged knowledge base buildout that began in December 2018 and launched in October 2019.
Governance shifted to data-driven workflows with Explore powering regular SLA monitoring and prioritization processes, enabling the university to track adherence and service performance. Outcomes reported in context include a 15 percent improvement in SLA adherence and an expectation that the Guide knowledge base will deflect 10 percent of incoming tickets, demonstrating how Zendesk Explore served as the Analytics and BI backbone for continuous service improvement.
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University of Louisville Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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University of Louisville Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2015 | 2015 |
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Content Management | Content Management |
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2013 | 2013 |
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Content Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2021 | 2021 |
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University of Louisville CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center, Customer Support | CRM |
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2018 | 2018 |
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CRM, Donor and Fundraising Management | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2017 | 2017 |
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Customer Support | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2022 | 2022 |
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Donor and Fundraising Management | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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University of Louisville IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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University of Louisville CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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VPN | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at University of Louisville
| First Name | Last Name | Title | Function | Department | Phone | |
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Interim - Associate VP for Human Resources | Manager | HR | |
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Vice President for Finance/ CFO | VP | Finance | |
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Vice Provost and Chief Information Officer | CXO | IT | |
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Director of Employee Development & Success | Director | HR | |
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HR Business Partner | Manager | HR | |
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HR Business Partner | Manager | HR | |
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Director IT Customer Service | Director | Customer Service | |
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Director, Customer Service & Quality Improvement in Business Operations | Director | Customer Service | |
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Client Services Manager | Manager | Customer Service | |
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Deputy CIO and Director of Data Services | Director | IT | |
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Sr. Associate Vice President, University Development VPUA-Admin | VP | Operations | |
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Assistant Director of Development & Stewardship | Director | Operations | |
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Associate Director, Alumni Engagement | Director | Operations | |
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Assistant Vice President, Alumni Relations | VP | Operations | |
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Director, Information Technology, PAE - Advancement Operations | Director | Operations | |
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Apps Being Evaluated by University of Louisville Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from University of Louisville IT executives and key decision makers. This section highlights University of Louisville's latest recorded technology evaluations, including Lathem PayClock Online for Time Clock (Hardware) on 2025-11-03, Epic Lyceum Platform for Electronic Health Record on 2025-04-24, and Persona Verification for Computer Vision on 2025-01-03. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the University of Louisville digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-03 | University of Louisville | Evaluated | Lathem Time | Lathem PayClock Online | Time Clock (Hardware) | HCM |
| 2025-04-24 | University of Louisville | Evaluated | Epic Systems | Epic Lyceum Platform | Electronic Health Record | ERP Services and Operations |
| 2025-01-03 | University of Louisville | Evaluated | Persona Identities | Persona Verification | Computer Vision | AI-Powered Application |
| 2024-06-07 | University of Louisville | Evaluated |
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Payment Processing | ERP |
FAQ - APPS RUN THE WORLD University of Louisville Technographics
University of Louisville is a Education organization based in United States,
with around 6976 employees and annual revenues of $1.65 billion.
University of Louisville operates a diverse technology stack with applications such as
UKG Workforce Central (ex Kronos Workforce Central), EAB Enrollment and Zendesk Explore,
covering areas like Workforce Management, Admissions and Enrollment Management and Analytics and BI.
University of Louisville has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as UKG, EAB and Zendesk.
University of Louisville recently adopted applications including
Magnite (ex Rubicon Project) in 2022, GC Online Giving in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of University of Louisville’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates University of Louisville’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete University of Louisville technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.