Vattenfall Nederland
Vattenfall Nederland Technographics
Vattenfall Nederland Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Vattenfall Nederland and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3909 Vattenfall Nederland employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Vattenfall Nederland has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, SAP HCM (HR) for Core HR in 2021, Deepdesk for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Vattenfall Nederland is running and its propensity to invest more and deepen its relationship with SAP , ServiceNow , Deepdesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Vattenfall Nederland revenues, which have grown to $7.69 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Vattenfall Nederland intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Vattenfall Nederland Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2021 | 2023 |
In 2021, Vattenfall Nederland implemented SAP S/4 HANA as its ERP Financial platform. The implementation program included technical consultancy across SAP ERP, SAP Plant Maintenance, PWB, and FICA domains and focused on smart meter installation architecture and billing workflows for the Netherlands operation. The effort encompassed end to end migration activities to SAP S/4 HANA and substantial technical development work using CDS views and AMDP in Eclipse ADT and HANA Studio. SAP S/4 HANA was positioned to consolidate finance and metering data streams within the ERP Financial environment.
The implementation delivered functional components and custom user interfaces, including SAP Fiori applications built with SAP Business Application Studio to display Periodic Meter Reading Overview with diagrams and tables, and an editing application for plausible billing results and meter reading adjustments. Development work covered RICEF objects using ABAP 7.5 syntax and OOPS ABAP, ABAP RESTful Application Programming Model implementations with OData services, and invoice layout design in SAP Print Workbench using Adobe LiveCycle. These capabilities tied directly to core ERP Financial processes such as billing, contract accounts receivable and payable, and plant maintenance accounting.
Integrations implemented as part of the program included multiple REST API methods integrated into SAP and an API monitoring tool to track interface health, alongside performance optimization efforts for KPI reporting. Operational coverage explicitly addressed finance, metering and billing operations and plant maintenance functional teams within Vattenfall Nederland, aligning SAP S/4 HANA ERP Financial data flows with field metering processes. Stakeholder engagement was noted for translating architectural designs for smart meter installations into technical solutions.
Governance and delivery followed Agile methodology with active participation in sprint ceremonies, and the implementation leveraged standard SAP extensibility points such as user exits and BADI for custom functionality. The program emphasized technical governance around API monitoring and application performance, and combined standard SAP processes with targeted customizations to meet metering and billing requirements.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP SuccessFactors Employee Central | SAP HCM (HR) | Core HR | HCM | n/a | 2021 | 2023 |
In 2021, Vattenfall Nederland implemented SAP HCM (HR), migrating from SAP SuccessFactors Employee Central as part of a greenfield SAP HCM NL implementation to centralize Core HR capabilities across the Netherlands. The deployment targeted HR, payroll, and workforce time management and positioned SAP HCM (HR) as the primary Core HR application for Dutch operations.
The implementation delivered an integrated Time component and gross payroll calculation within SAP HCM (HR). A new Time Evaluation Schema was realized, including configuration for Negative Time Evaluation, and specific Fiori-based self-service functionality was configured, including a Fiori Leave app and a Fiori Overtime app.
The SAP HCM solution was integrated with third-party payroll processing via an interface to Visma, preserving end-to-end time to payroll flow. Operational coverage included Vattenfall NL HR and payroll functions, with the Time module orchestration connecting employee time capture, evaluation logic, and payroll calculation processes.
Governance and solution realization included translating business requirements and labor agreements into technical Time Evaluation Schema rules, and customizing Fiori apps to reflect local leave and overtime workflows. A SAP HCM Time Consultant led the time configuration and Fiori customizations, aligning system logic with Dutch labor agreements and embedding time evaluation into the broader SAP HCM (HR) Core HR landscape.
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HR Service Delivery | HCM |
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2021 | 2022 |
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Time and Attendance | HCM |
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2017 | 2017 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deepdesk | Legacy | Deepdesk | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2021 |
In 2020, Vattenfall Nederland implemented Deepdesk as part of a customer service transformation. The deployment centered on Deepdesk Agent Assist within the Chatbots and Conversational AI category, aiming to reorient contact center activity from voice toward WhatsApp messaging.
The implementation configured agent assist capabilities that delivered real time suggested answers and pinned messages to agents, enabling faster response composition and standardized communications. Deepdesk Agent Assist was applied to WhatsApp workflows and linked into Vattenfalls CRM and contact center channels to present contextual suggestions directly at the agent desktop.
The Netherlands rollout covered customer service operations and frontline contact center agents, shifting primary channels and altering agent workflow from synchronous voice handling to asynchronous messaging management. Governance changes introduced centralized pinned guidance and standardized message templates to harmonize responses and support new agent operating procedures.
Reported outcomes in the vendor case study indicate WhatsApp share rose from about 10 percent to roughly 50 percent within a year, average chats per agent increased from eight to ten per hour, and Vattenfall Nederland achieved a net promoter score of plus 40 in 2021, results attributed to the Deepdesk deployment and channel shift.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2024 | 2024 |
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Data Warehouse | Analytics and BI |
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2022 | 2022 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2024 | 2024 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2024 | 2024 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2016 | 2016 |
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Supplier Relationship Management | Procurement |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Vattenfall Nederland
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Vattenfall Nederland Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Vattenfall Nederland IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Vattenfall Nederland digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Vattenfall Nederland Technographics
Vattenfall Nederland is a Utilities organization based in Netherlands,
with around 3909 employees and annual revenues of $7.69 billion.
Vattenfall Nederland operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP HCM (HR) and Deepdesk,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Vattenfall Nederland has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Deepdesk.
Vattenfall Nederland recently adopted applications including
Piano Analytics in 2024, commercetools Commerce in 2024 and Microsoft Dynamics 365 Marketing in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Vattenfall Nederland’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Vattenfall Nederland’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Vattenfall Nederland technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.