Verkkokauppa.com
Verkkokauppa.com Technographics
Verkkokauppa.com Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Verkkokauppa.com and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 720 Verkkokauppa.com employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Verkkokauppa.com has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2019, Microsoft 365 for Collaboration in 2018, DocuSign eSignature for Digital Signing in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Verkkokauppa.com is running and its propensity to invest more and deepen its relationship with Zendesk , DigitalGenius , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Verkkokauppa.com revenues, which have grown to $586.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Verkkokauppa.com intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Verkkokauppa.com Tech Stack and Enterprise Applications
Verkkokauppa.com AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019 Verkkokauppa.com implemented Zendesk Chat for Chatbots and Conversational AI to provide website based customer service on its Finnish e commerce storefront. The deployment uses an embedded Zendesk Chat widget on the public site to capture real time customer inquiries and route conversations to the online support organization. This establishes Zendesk Chat as the primary conversational layer for pre sale questions and order related support delivered through the website.
Zendesk Chat was configured with standard chat modules including the agent console, proactive chat triggers, canned response libraries, skill based routing and transcript capture to manage synchronous conversations. The implementation leverages visitor monitoring and session analytics common to Chatbots and Conversational AI to triage contacts and expedite agent responses, and the chat widget was customized to align with Verkkokauppa.com branding and user experience requirements.
Operational governance is centered in the customer support team, with documented chat handling workflows, escalation paths to asynchronous channels and retention of chat logs for quality assurance and training. The scope is web channel customer service for Verkkokauppa.com, and the architecture emphasizes a site embedded conversational layer using Zendesk Chat to augment live agent capability.
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Chatbots and Conversational AI | AI-Powered Application |
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2015 | 2015 |
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Verkkokauppa.com Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018, Verkkokauppa.com implemented Microsoft 365 as its Collaboration platform. The implementation established Microsoft 365 to support corporate productivity, enterprise email, document collaboration, and online meetings across the organization.
The deployment uses a Microsoft 365 tenant model with core functional modules configured including Exchange Online for email, SharePoint Online for intranet and document management, Microsoft Teams for real-time collaboration and meetings, and OneDrive for Business for personal file storage. Identity and access control are managed via Azure Active Directory to provide single sign-on and conditional access controls consistent with cloud Collaboration architectures.
Operational scope covers corporate functions such as merchandising, customer service, finance, and IT support, with centralized administration and policy enforcement from the IT organization. Governance includes tenant-level configuration for compliance features, data loss prevention policies, and role-based administration to control user provisioning and lifecycle workflows.
Microsoft 365 is also referenced in the Verkkokauppa.com public website source, indicating tenant-integrated assets or links are present on the site. The relationship is Verkkokauppa.com Microsoft 365 Collaboration supporting enterprise communications and document collaboration across business functions.
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Survey and Questionnaire | Collaboration |
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2015 | 2015 |
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Verkkokauppa.com Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021 Verkkokauppa.com implemented DocuSign eSignature as a Digital Signing capability on its customer-facing website. The deployment embeds signature capture into online workflows to present and collect agreements during the ecommerce customer journey and order-related interactions.
The DocuSign eSignature implementation covers standard Digital Signing functional modules including document presentation, signer authentication, signature capture, and status notifications. The website integration uses embedded signing patterns and API-driven dispatch to surface agreements in-context, and to record signature completion and audit trail information consistent with typical digital signing lifecycles.
Operational scope is focused on the public website and customer transaction flows, aligning the application with online sales and agreement acceptance processes. Governance and process changes centralized template and signing flow configuration with the ecommerce team and introduced web-to-DocuSign application calls to manage document lifecycle events and signer status updates within existing site operations.
Verkkokauppa.com configured DocuSign eSignature to maintain signer authentication, agreement records, and signature auditability as part of its online sales architecture, keeping the Digital Signing function integrated with customer-facing commerce workflows.
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Verkkokauppa.com eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2022 | 2022 |
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Personalization and Product Recommendations | eCommerce |
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2016 | 2016 |
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Verkkokauppa.com CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2015 | 2015 |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Verkkokauppa.com ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2020 | 2020 |
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Verkkokauppa.com IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Verkkokauppa.com
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head Of Customer Care | Director | Customer Service | |
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Chief Experience Officer | CXO | Finance | |
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Customer Experience Development Manager | Manager | Customer Service | |
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Sales Director | Director | Sales | |
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Apps Being Evaluated by Verkkokauppa.com Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Verkkokauppa.com IT executives and key decision makers. This section highlights Verkkokauppa.com's latest recorded technology evaluations, including Intercom for Customer Support on 2025-09-26. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Verkkokauppa.com digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-26 | Verkkokauppa.com | Evaluated | Intercom | Intercom | Customer Support | CRM |
FAQ - APPS RUN THE WORLD Verkkokauppa.com Technographics
Verkkokauppa.com is a Retail organization based in Finland,
with around 720 employees and annual revenues of $586.0 million.
Verkkokauppa.com operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and DocuSign eSignature,
covering areas like Chatbots and Conversational AI, Collaboration and Digital Signing.
Verkkokauppa.com has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and DocuSign.
Verkkokauppa.com recently adopted applications including
AbleCommerce in 2022, Zendesk Support Ticketing System in 2022 and DocuSign eSignature in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Verkkokauppa.com’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Verkkokauppa.com’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Verkkokauppa.com technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.