Viajes El Corte Ingles
Blvd. Manuel Avila Camacho No. 191 Int. 601 y 602,
Mexico City, 11510,
Mexico
Mexico City, 11510,
Mexico
52 5 5212 2780
Professional Services
Viajes El Corte Ingles Technographics
Viajes El Corte Ingles Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Viajes El Corte Ingles and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 404 Viajes El Corte Ingles employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Viajes El Corte Ingles has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2017, Microsoft 365 for Collaboration in 2020, PushBots Customer Engagement for Customer Engagement in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Viajes El Corte Ingles is running and its propensity to invest more and deepen its relationship with Zendesk , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Viajes El Corte Ingles revenues, which have grown to $20.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Viajes El Corte Ingles intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Viajes El Corte Ingles Tech Stack and Enterprise Applications
Viajes El Corte Ingles AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017 Viajes El Corte Ingles implemented Zendesk Chat on its public website to provide real-time customer engagement and booking support. The deployment uses Zendesk Chat as a Chatbots and Conversational AI application to extend web-based customer service capacity and route inbound inquiries to online agents.
Configuration centered on an embedded web widget and typical conversational capabilities, including real-time agent messaging, canned responses, proactive triggers, offline message capture and chat transcript reporting. The Zendesk Chat implementation was instrumented for web channel interactions and configured with agent queues and scripted response flows to support customer service workflows.
Operational coverage is focused on the company website, with the embedded Zendesk Chat snippet connecting front-end pages to the chat service. Governance included defining agent handling procedures and chat routing rules to align web conversations with existing customer support processes, and ongoing use of chat logs for operational review.
|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2020 | 2020 |
|
Viajes El Corte Ingles Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Viajes El Corte Ingles implemented Microsoft 365 for Collaboration. The deployment is a Microsoft 365 tenant based cloud subscription used by the Mexico based professional services firm to centralize email, document collaboration and intranet publishing, and Microsoft 365 is surfaced on the company website indicating public integration with tenant hosted assets or workflows.
Configuration follows standard Collaboration patterns, typically including Exchange Online for email, SharePoint Online for intranet content and public facing asset publishing, Microsoft Teams for synchronous collaboration, and OneDrive for Business for personal file sync and sharing. Governance is organized at the tenant level with centralized administration, role based account provisioning and group based access controls to enforce content governance across corporate departments, and the visible Microsoft 365 presence on the public site suggests coordination between internal collaboration resources and external customer facing pages.
|
Viajes El Corte Ingles CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| PushBots | Legacy | PushBots Customer Engagement | Customer Engagement | CRM | n/a | 2020 | 2020 |
In 2020, Viajes El Corte Ingles implemented PushBots Customer Engagement on its public website to operationalize Customer Engagement capabilities for online customers. The deployment is web focused, aligning the PushBots Customer Engagement application with browser level touchpoints to support visitor messaging and consent driven communications.
The implementation emphasizes typical Customer Engagement functional modules such as web push notification delivery, in-browser messaging, audience segmentation, and campaign orchestration. PushBots Customer Engagement is instrumented to drive event based triggers and scheduled campaigns, enabling marketing and customer service teams to coordinate targeted messaging and lifecycle communications.
Integration is executed at the website layer through front-end instrumentation and tag based event capture, enabling behavioral triggers from page views and session activity to feed the PushBots Customer Engagement platform. Operational coverage is primarily digital marketing and customer experience functions, with the solution scoped to site visitors rather than back office systems.
Governance centers on centralized campaign controls and opt-in consent handling for web push, with workflow adjustments to support segmentation rules and campaign approval prior to send. The implementation narrative is focused on embedding PushBots Customer Engagement into the online customer journey for Viajes El Corte Ingles, improving how marketing and CX teams manage browser based customer outreach.
|
|
|
|
|
Customer Experience | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2017 | 2017 |
|
|
|
|
|
Marketing Analytics | CRM |
|
2020 | 2020 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
Viajes El Corte Ingles ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2014 | 2014 |
|
Viajes El Corte Ingles IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2014 | 2014 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2017 | 2017 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
Viajes El Corte Ingles CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Viajes El Corte Ingles
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Viajes El Corte Ingles Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Viajes El Corte Ingles IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Viajes El Corte Ingles digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Viajes El Corte Ingles Technographics
Viajes El Corte Ingles is a Professional Services organization based in Mexico,
with around 404 employees and annual revenues of $20.0 million.
Viajes El Corte Ingles operates a diverse technology stack with applications such as
Zendesk Chat, Microsoft 365 and PushBots Customer Engagement,
covering areas like Chatbots and Conversational AI, Collaboration and Customer Engagement.
Viajes El Corte Ingles has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Microsoft and PushBots.
Viajes El Corte Ingles recently adopted applications including
Tawk.to in 2020, Microsoft 365 in 2020 and PushBots Customer Engagement in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Viajes El Corte Ingles’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Viajes El Corte Ingles’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Viajes El Corte Ingles technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.