Wayville, 5034, SA,
Australia
Worldsmart Technographics
Worldsmart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Worldsmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100 Worldsmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Worldsmart has purchased the following applications: Microsoft SQL Server 2017 Machine Learning Services for ML and Data Science Platforms in 2015, Zendesk Service for Customer Support in 2015, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Worldsmart is running and its propensity to invest more and deepen its relationship with Microsoft , Zendesk , Mimecast or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Worldsmart revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Worldsmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Worldsmart Tech Stack and Enterprise Applications
Worldsmart AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft SQL Server 2017 Machine Learning Services | ML and Data Science Platforms | AI Development | n/a | 2015 | 2016 |
In 2015, Worldsmart implemented Microsoft SQL Server 2017 Machine Learning Services as part of its ML and Data Science Platforms stack. The deployment was positioned to host in-database analytic workflows and operational model scoring for the firm’s forecasting use cases.
Microsoft SQL Server 2017 Machine Learning Services was configured to execute R-based analytics inside the database, enabling persistent model artifacts and scheduled scoring jobs. The configuration emphasized in-database execution and model operationalization, delivering repeatable inferencing through stored procedures and automated batch scoring pipelines.
The SQL Server Machine Learning deployment was integrated with Azure Stream Analytics services for streaming input and with R Server for model training and experimentation, while Power BI was chosen as the presentation layer to reduce the technical burden of visualization and report delivery. The implementation tied data ingestion, model scoring, and interactive reporting together to support Worldsmart’s machine learning forecasts and analysis workflows within its analytics and decision support processes.
|
Worldsmart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2015 | 2015 |
In 2015, Worldsmart implemented Zendesk Service as its Customer Support solution on its website. The deployment used Zendesk Service as a cloud hosted SaaS instance embedded into the public site to capture web inquiries and convert them into tracked tickets, centralizing customer requests for the service team.
Core capabilities implemented include web ticketing, a customer portal and knowledge base for self service, routing and queue management to assign work to support and service delivery teams in Australia, and standard reporting and workflow automation to enforce case lifecycle stages. Governance emphasized centralized queue ownership, defined escalation rules and agent use of macros and templates to standardize responses, with operational scope covering customer support and service delivery functions. Zendesk Service remains the primary Customer Support platform linking the website front end to back end support operations.
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Worldsmart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2016 | 2016 |
In 2016, Worldsmart implemented Microsoft Azure Cloud Services to provide Application Hosting and Computing Services for their public website. The engagement centered on hosting the firm’s web presence, delivering site content, and providing scalable compute and storage to support online client engagement.
The deployment used Microsoft Azure Cloud Services as the primary hosting platform, leveraging platform compute and managed hosting capabilities typical of the Application Hosting and Computing Services category, including web application hosting, scalable compute instances, and object storage for media and site assets. Configuration emphasized cloud-native provisioning and platform services to run the website and associated web applications.
Operational scope focused on Worldsmart’s corporate website and digital channels operating in Australia, affecting marketing, client access, and service delivery touchpoints. Integrations described in available context are limited to the public web presence, with runtime and deployment operations managed within the Microsoft Azure Cloud Services environment.
Governance and operations were administered by Worldsmart IT and digital teams, applying cloud governance patterns such as subscription level controls, role based access, and monitoring and incident workflows to manage the Microsoft Azure Cloud Services deployment. This implementation places Microsoft Azure Cloud Services at the core of Worldsmart Application Hosting and Computing Services for its public-facing digital infrastructure.
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Worldsmart CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Worldsmart
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Managing Director | Director | Finance | ||||
| General Manager | Manager | Finance |
Apps Being Evaluated by Worldsmart Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||