Zenith Bank (UK) Ltd.
39 Cornhill,
London, EC3V 3ND,
United Kingdom
London, EC3V 3ND,
United Kingdom
44 20 7105 3950
Banking and Financial Services
Zenith Bank (UK) Ltd. Technographics
Zenith Bank (UK) Ltd. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zenith Bank (UK) Ltd. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 94 Zenith Bank (UK) Ltd. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zenith Bank (UK) Ltd. has purchased the following applications: Temenos T24 for Core Banking in 2011, My Live Chat for Chatbots and Conversational AI in 2018, ClickDimensions Marketing Automation for Marketing Automation in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zenith Bank (UK) Ltd. is running and its propensity to invest more and deepen its relationship with Temenos , My Live Chat , ClickDimensions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zenith Bank (UK) Ltd. revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zenith Bank (UK) Ltd. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zenith Bank (UK) Ltd. Tech Stack and Enterprise Applications
Zenith Bank (UK) Ltd. ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos T24 | Core Banking | ERP Services and Operations | n/a | 2011 | 2012 |
In 2011, Zenith Bank (UK) Ltd. implemented Temenos T24 as its Core Banking platform to centralize transaction processing and product lifecycles for retail and corporate banking. The engagement encompassed ongoing functional and technical support covering trade finance, treasury, securities, money market operations, payments, and commercial lending, and established Temenos T24 as the primary Core Banking system for those business functions.
The implementation included detailed functional configuration and custom development across multiple modules. Responsibilities explicitly covered Trade Finance configuration for export and import letters of credit and collections, SWIFT message handling and print advices, and the installation and configuration of Repo, Swaps, and NDF modules. The team designed and developed straight through processing for inbound SWIFT MT103 and MT202 messages, and delivered bespoke solutions such as a corporate payments solution, monthly journal and batch payments processes, and a profit and loss reporting solution.
Systems integration work extended Temenos T24 into the bank s front-office and reporting landscape. A treasury front end named Siena was integrated by parsing XML into OFS messages to generate transactions in T24, and online deposit interfaces for PBF and Raisin were automated end to end. An extraction interface was developed to feed ALMIS regulatory reporting, and an international payments module was created for the bank s internet banking channel, tying Temenos T24 into customer facing and regulatory data flows.
Operational ownership covered full lifecycle upgrade and platform projects for Temenos T24, including a single handed upgrade from T24 R8 to R12 and leadership of the upgrade from T24 R12 to TR16 on TAFC. The role also managed a platform migration from IBM AIX to Linux and a database migration from jbase to Oracle, indicating a shift in operating system and data tier architecture for the Temenos T24 deployment. Additional program work included leading a Temenos Connect Internet Banking project and a debit card project that interfaced with the Core Banking platform.
Day to day governance combined T24 administration, configuration management, testing and execution of upgrade and development projects, and operational support across treasury, payments, trade and commercial lending desks. Temenos T24 was therefore positioned as the Core Banking application supporting transactional processing, integration with front end systems and regulatory reporting for Zenith Bank (UK) Ltd.
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Zenith Bank (UK) Ltd. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| My Live Chat | Legacy | My Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, Zenith Bank (UK) Ltd. deployed My Live Chat on its public website. My Live Chat, a Chatbots and Conversational AI application, is provisioned as an embedded web chat widget to support digital customer engagement for the bank in the United Kingdom.
The implementation centers on browser delivered chat functionality and conversational automation typical of the Chatbots and Conversational AI category. My Live Chat implementation includes real time messaging, automated response flows, session transcript capture, and browser based widget rendering, configured to present contextual prompts and quick reply options to retail banking customers.
Technical architecture is web front end first, with the widget embedded into the corporate site and server side messaging endpoints handling session persistence. Integration patterns reflect standard Chatbots and Conversational AI deployments, using client side JavaScript for the chat interface and API endpoints for message delivery and transcript storage, supporting customer service and digital channels within the bank.
Operational governance focuses on routing and agent handover workflows, transcript logging for case continuity, and channel monitoring by customer service teams. The deployment positions My Live Chat as a primary digital engagement layer for customer inquiries on the Zenith Bank (UK) Ltd. website.
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Zenith Bank (UK) Ltd. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ClickDimensions | Legacy | ClickDimensions Marketing Automation | Marketing Automation | CRM | n/a | 2020 | 2020 |
In 2020, Zenith Bank (UK) Ltd. deployed ClickDimensions Marketing Automation as a web‑embedded marketing platform. The implementation places ClickDimensions Marketing Automation on the corporate website to capture visitor interactions and manage digital engagement workflows for the bank’s UK operations. This deployment is identified as part of the Marketing Automation category and is focused on website-driven contact capture and campaign orchestration.
The implementation uses standard Marketing Automation capabilities including web tracking and analytics, form and landing page capture, email campaign management, and automated nurture workflows. Configuration work centered on embedding ClickDimensions tracking scripts and site forms, creating campaign templates, and establishing segmentation and lead capture processes to support online customer engagement.
Operational ownership sits with the marketing and digital channels teams, with governance established around content and consent workflows for site interactions. The technical footprint is consistent with a web-first, SaaS marketing automation architecture, integrating embedded client-side tracking and hosted campaign execution to centralize digital outreach and visitor data capture on the corporate site.
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Zenith Bank (UK) Ltd. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Zenith Bank (UK) Ltd. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Zenith Bank (UK) Ltd.
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Head of IT, Change and Transformation | Director | IT | |
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Manager - IT | Manager | Finance | |
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Apps Being Evaluated by Zenith Bank (UK) Ltd. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zenith Bank (UK) Ltd. IT executives and key decision makers. This section highlights Zenith Bank (UK) Ltd.'s latest recorded technology evaluations, including TCS BaNCS for Core Banking on 2025-11-17, Oracle Flexcube for Core Banking on 2025-09-01, and Fusion Risk Management Platform for Risk Management, Governance, Risk and Compliance on 2025-04-14. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zenith Bank (UK) Ltd. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-11-17 | Zenith Bank (UK) Ltd. | Evaluated | Tata Consultancy Services | TCS BaNCS | Core Banking | ERP Services and Operations |
| 2025-09-01 | Zenith Bank (UK) Ltd. | Evaluated | Oracle | Oracle Flexcube | Core Banking | ERP Services and Operations |
| 2025-04-14 | Zenith Bank (UK) Ltd. | Evaluated | Fusion Risk Management | Fusion Risk Management Platform | Risk Management, Governance, Risk and Compliance | TRM |
| 2025-04-14 | Zenith Bank (UK) Ltd. | Evaluated |
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Governance, Risk and Compliance | TRM |
FAQ - APPS RUN THE WORLD Zenith Bank (UK) Ltd. Technographics
Zenith Bank (UK) Ltd. is a Banking and Financial Services organization based in United Kingdom,
with around 94 employees and annual revenues of $50.0 million.
Zenith Bank (UK) Ltd. operates a diverse technology stack with applications such as
Temenos T24, My Live Chat and ClickDimensions Marketing Automation,
covering areas like Core Banking, Chatbots and Conversational AI and Marketing Automation.
Zenith Bank (UK) Ltd. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Temenos, My Live Chat and ClickDimensions.
Zenith Bank (UK) Ltd. recently adopted applications including
Imperva Sonar in 2021, ClickDimensions Marketing Automation in 2020 and Cloudflare CDN in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zenith Bank (UK) Ltd.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zenith Bank (UK) Ltd.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zenith Bank (UK) Ltd. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.