Zurich Insurance Group
Zurich Insurance Group Technographics
Zurich Insurance Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Zurich Insurance Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 63000 Zurich Insurance Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Zurich Insurance Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2021, SAP SuccessFactors Employee Central for Core HR in 2024, Guidewire BillingCenter for Insurance Billing Administration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Zurich Insurance Group is running and its propensity to invest more and deepen its relationship with SAP , Coupa Software , ServiceNow or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Zurich Insurance Group revenues, which have grown to $7.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Zurich Insurance Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Zurich Insurance Group Tech Stack and Enterprise Applications
Zurich Insurance Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2021 | 2021 |
In 2021, Zurich Insurance Group implemented SAP S/4 HANA on a cloud platform to optimize core finance and accounting processes. The SAP S/4 HANA deployment is categorized as ERP Financial and was structured to support ledger-level configuration and regulatory reporting requirements.
The implementation established a multi-ledger, parallel-ledger architecture within SAP S/4 HANA, enabling simultaneous ledger processing and ledger-specific accounting rules. Functional configuration emphasized central general ledger controls, ledger-level reporting, subledger reconciliation workflows, and accounting close orchestration consistent with ERP Financial best practices.
Governance shifted toward ledger-centric reporting and testing workflows, with finance and accounting teams configuring accounting rules and validation scripts inside SAP S/4 HANA. As a direct result of the parallel-ledger architecture, IFRS 17 testing could be completed right away, demonstrating the platform's ability to support new insurance accounting requirements within the implemented SAP S/4 HANA environment.
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Expense Management | ERP |
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2011 | 2011 |
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Expense Management | ERP |
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2018 | 2018 |
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Zurich Insurance Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | SAP HCM (HR) | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2024 | 2024 |
In 2024, Zurich Insurance Group began a three year global HRIS transformation for its Switzerland business unit centered on SAP SuccessFactors Employee Central in the Core HR category. The program is scoped to update the core HR system and migrate core HR data to the cloud, replacing its SAP HCM (HR) footprint with SAP SuccessFactors Employee Central as the principal employee master.
Implementation workstreams are organized around configuring Employee Central for core employee data, organizational management, and employee lifecycle management, and redesigning HR processes to align with a global target state. Configuration and data migration activities are complemented by local requirements capture for Swiss legal and regulatory compliance and by targeted change management to drive adoption.
Operational coordination is executed through cross functional global and local teams and internal and external interfaces, with the Switzerland business unit and Zurich Oerlikon site designated as the primary local scope. The Senior HRIS Transformation Manager role leads the local project team, defines workstream assignments, and oversees the technical and functional migration of HR master data to SAP SuccessFactors Employee Central.
Governance is structured around a local transformation plan, explicit workstream ownership, risk management and regular reporting to senior management to secure stakeholder alignment and adoption. The program emphasizes translating complex technical configuration into business process changes and local change management in German and English to ensure representation of Swiss priorities and regulatory needs.
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HR Service Delivery | HCM |
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2019 | 2019 |
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Learning and Development | HCM |
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2015 | 2015 |
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Performance and Goal Management | HCM |
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2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Skills Intelligence | HCM |
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2024 | 2024 |
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Task Management | HCM |
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2022 | 2023 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2023 | 2023 |
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Zurich Insurance Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Guidewire | Legacy | Guidewire BillingCenter | Insurance Billing Administration | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, Zurich Insurance Group implemented Guidewire BillingCenter as part of its Insurance Billing Administration strategy. The deployment targeted enterprise billing operations to centralize invoicing, receivables, and payment processing across Zurich’s billing and customer service functions, positioning Guidewire BillingCenter to manage account level billing, installment plans, automated invoicing, and reconciliation workflows.
Guidewire BillingCenter was configured to deliver core Insurance Billing Administration capabilities including a policy-aware billing engine, billing rules and rating controls, accounts receivable management, payment posting and settlement processing, and collections workflow automation. The implementation emphasized configuration-driven billing rules and workflow orchestration to support multiple product lines and billing constructs, while preserving extensibility for future product and channel requirements.
Operational governance focused on centralized billing policy configuration, change control for billing rules, and role-based operational ownership across finance, billing operations, and customer service teams. The project narrative centers on standardizing billing workflows and consolidating billing operations into a single Guidewire BillingCenter instance, with implementation and runbook practices designed to maintain consistent billing administration across Zurich’s organizational units.
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Insurance Claims Management | ERP Services and Operations |
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2020 | 2020 |
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Insurance Policy Administration | ERP Services and Operations |
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2020 | 2020 |
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Zurich Insurance Group Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2021 | 2021 |
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Zurich Insurance Group Blockchain
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Blockchain Platform | Blockchain |
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2018 | 2018 |
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Zurich Insurance Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Zurich Insurance Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Zurich Insurance Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2011 | 2011 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2023 | 2023 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2012 | 2012 |
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Tag Management | CRM |
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2016 | 2016 |
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Zurich Insurance Group EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Environmental, Social, and Governance (ESG) | EPM |
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2020 | 2020 |
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Zurich Insurance Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Application Performance Management | ITSM |
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2017 | 2018 |
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IT Service Management | ITSM |
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2022 | 2022 |
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IT Service Management | ITSM |
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2017 | 2018 |
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Zurich Insurance Group Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM and Investor Relationship Management | Investment Management |
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2020 | 2020 |
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Investment Research and Market Intelligence | Investment Management |
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2020 | 2020 |
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Portfolio and Investment Management | Investment Management |
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2019 | 2019 |
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Zurich Insurance Group PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2020 | 2020 |
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Zurich Insurance Group Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2018 | 2018 |
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Procurement | Procurement |
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2010 | 2010 |
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Supplier Relationship Management | Procurement |
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2018 | 2018 |
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Supplier Relationship Management | Procurement |
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2010 | 2010 |
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Zurich Insurance Group TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2014 | 2014 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2011 | 2011 |
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Treasury Management | TRM |
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2021 | 2021 |
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Zurich Insurance Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2019 | 2019 |
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Data Replication | PaaS |
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2022 | 2022 |
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Master Data Management | PaaS |
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2022 | 2022 |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Zurich Insurance Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Container Service | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Network Management and Monitoring | IaaS |
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2021 | 2021 |
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Zurich Insurance Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2022 | 2022 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Zurich Insurance Group
| First Name | Last Name | Title | Function | Department | Phone | |
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Group Chief Transformation Officer | CXO | Finance | |
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VP Expense Management Director | Director | Finance | |
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Chief Information Security Officer | CXO | IT | |
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Chief of Staff: Group Finance | CXO | Finance | |
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Expense Controller and Finance Operations Specialist | Manager | Finance | |
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Global Head of Travel Insurance | Director | Finance | |
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Chief Financial Officer | CXO | Finance | |
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CIO | CXO | Finance | |
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Business Change & IT Director | Director | IT | |
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Global IT Programme Manager, Group Operations and Technology | Manager | IT | |
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Global Travel Manager / Category Champion | Manager | Procurement | |
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Financial Accounting Manager | Manager | Finance | |
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CHRO | CXO | HR | |
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CIO | CXO | Finance | |
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Head of Global IT Sourcing | Director | Procurement | |
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COO | CXO | Finance | |
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Head of Analytical Services | Director | Finance | |
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Head of Reporting & Analytics | Director | Finance | |
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Global Head HR Technology | Director | HR | |
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Head HR Operations | Director | HR | |
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Group HR, Group Head of Diversity, Inclusion & Wellbeing | Director | HR | |
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HR Technology Business Partner | Manager | HR | |
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Head Rewards Global Solutions | Director | HR | |
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Chief Investment Officer | CXO | Investment | |
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Head Project Portfolio Management | Director | Investment | |
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Head of Treasury Planning and Performance Management | Director | Finance | |
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Group Chief Information & Digital Officer | CXO | IT | |
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Senior Manager Group Tax | Manager | Finance | |
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Head Financial Reporting & Tax, Switzerland | Director | Finance | |
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Global Head of Tax Operations, Accounting & Reporting | Director | Finance | |
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Executive Actuary - Head of Performance and Reporting | Director | Risk | |
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Head of Actuarial Systems | Director | IT | |
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Head of Financial Risk Management | Director | Risk | |
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Group Chief Risk Officer | CXO | Risk | |
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Head of HR Analytics & Automation | Director | HR | |
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Global HR Tech - Transformation Lead | Manager | HR | |
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Head of HR Solutions | Director | HR | |
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Salesforce Administrator / Business Analyst | Manager | Marketing | |
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Salesforce Administrator & Business Analyst | Manager | Marketing | |
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Salesforce BA/ Administrator | Manager | Marketing | |
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Apps Being Evaluated by Zurich Insurance Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Zurich Insurance Group IT executives and key decision makers. This section highlights Zurich Insurance Group's latest recorded technology evaluations, including Guidewire ClaimCenter for Insurance Claims Management on 2025-10-30, Duck Creek Claims for Insurance Claims Management on 2025-10-16, and Acturis Insurance Platform for Insurance ERP on 2025-05-08. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Zurich Insurance Group digital transformation priorities and AI adoption trends.
FAQ - APPS RUN THE WORLD Zurich Insurance Group Technographics
Zurich Insurance Group is a Insurance organization based in Switzerland,
with around 63000 employees and annual revenues of $7.80 billion.
Zurich Insurance Group operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and Guidewire BillingCenter,
covering areas like ERP Financial, Core HR and Insurance Billing Administration.
Zurich Insurance Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Guidewire.
Zurich Insurance Group recently adopted applications including
SAP SuccessFactors Employee Central in 2024, Reejig Work Intelligence Platform in 2024 and AgnoShin Enhance Employee in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Zurich Insurance Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Zurich Insurance Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Zurich Insurance Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.