List of 11Sight AI Agents Customers
El Cerrito, 94530, CA,
United States
Since 2010, our global team of researchers has been studying 11Sight AI Agents customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 11Sight AI Agents for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 11Sight AI Agents for Chatbots and Conversational AI include: Aavgo, a United States based Professional Services organisation with 87 employees and revenues of $9.0 million, Total Customer Connect, a United States based Professional Services organisation with 10 employees and revenues of $1.0 million, Ford Minority Dealers Association, a United States based Non Profit organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using 11Sight AI Agents, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The 11Sight AI Agents customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Aavgo | Professional Services | 87 | $9M | United States | 11Sight | 11Sight AI Agents | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Aavgo deployed 11Sight AI Agents to power video enabled virtual front desk kiosks and remote concierge connections for hotels in the United States. The deployment targeted hospitality front desk operations and guest check in workflows, Apps Category .
Implementation centered on inferred Frontdesk/Service AI Agents and CPaaS video integration modules, configured to initiate real time guest to concierge video sessions and presence based routing from kiosk endpoints. 11Sight AI Agents were configured for both on premise kiosk endpoints and remote concierge consoles, with session orchestration and media relay handled by the vendor platform.
Integrations were focused on real time CPaaS video pathways to support live guest interactions, and the implementation was instrumented across front desk, concierge, and guest services functions at hotel properties in the United States. Operational coverage included kiosk to remote agent handoffs, check in assistance workflows, and live concierge escalation paths.
Governance emphasized site level operational ownership for daily kiosk maintenance and guest interaction procedures, alongside vendor managed platform updates and platform access controls. The configuration centralized video session handling inside the 11Sight AI Agents environment while preserving hotel workflows for check in and guest services.
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Ford Minority Dealers Association | Non Profit | 10 | $1M | United States | 11Sight | 11Sight AI Agents | Chatbots and Conversational AI | 2023 | n/a |
In 2023, Ford Minority Dealers Association contracted 11Sight to deploy 11Sight AI Agents to add inbound live-video and AI agent experiences for member dealerships across the United States. The deployment focused on inbound live-video call handling and AI driven conversational flows to capture leads and route prospects into dealer CRM systems, Category .
Implementation centered on AI Sales/Service Agents and inbound video e-lines, which were configured to provide real-time agent escalation, automated qualification questions, and appointment booking workflows. 11Sight AI Agents were integrated with dealer CRM platforms to enable CRM driven lead capture and record enrichment, and to trigger service appointment creation within dealer scheduling processes. The solution architecture used cloud hosted video sessions with AI agents orchestrated to surface contextual lead data to dealers during live engagement.
Operational scope covered FMDA member dealerships and the FMDA central office, impacting sales and service functions nationwide. Governance was managed through the FMDA contract with 11Sight, with vendor managed configuration, dealer level routing rules, and coordinated rollout through FMDA membership channels to enable dealer adoption of inbound video e-lines and AI agent scripts. The implementation aimed at improving CRM driven lead capture, real-time sales engagement, and service appointment booking across the United States.
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Total Customer Connect | Professional Services | 10 | $1M | United States | 11Sight | 11Sight AI Agents | Chatbots and Conversational AI | 2024 | n/a |
In 2024, Total Customer Connect implemented 11Sight AI Agents to deliver 24/7 AI agents for automotive dealerships, targeting CRM/service area workflows for appointment scheduling, service reminders, and customer retention. The implementation explicitly positions 11Sight AI Agents within Total Customer Connect offerings as embedded conversational automation supporting dealer customer engagement and service operations.
The deployment uses 11Sight AI Agents with a focus on Service and Outbound AI Agents modules to automate appointment booking, proactive service reminders, and outbound retention dialogues. Configuration work included conversational flow design, schedule and availability logic, and agent provisioning to run continuously, enabling automated customer touchpoints without human agent availability requirements.
Integrations center on dealer CRM systems and service scheduling platforms to surface customer records, appointment slots, and service histories, enabling contextualized conversations and booking persistence. Operational coverage is across automotive dealerships in the United States, supporting fixed operations and customer care functions within dealer networks.
Governance and rollout were executed as an embedded capability inside Total Customer Connect offerings, with administrative controls for campaign management and escalation pathways into human support when required. The implementation delivered continuous automation of appointment scheduling, service reminders, and customer retention workflows through 11Sight AI Agents while keeping operational control within TCC’s service portfolio.
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