List of 8Manage Service Customers
Hong Kong, x,
Hong Kong
Since 2010, our global team of researchers has been studying 8Manage Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased 8Manage Service for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using 8Manage Service for IT Service Management include: Fujitsu Hong Kong, a Hong Kong based Professional Services organisation with 150 employees and revenues of $60.0 million, i-Sprint Innovations, a Singapore based Government organisation with 110 employees and revenues of $15.0 million, Forida, a Hong Kong based Professional Services organisation with 50 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using 8Manage Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Forida | Professional Services | 50 | $1M | Hong Kong | WisageTech | 8Manage Service | IT Service Management | 2022 | n/a |
In 2022, Forida implemented 8Manage Service in the ITSM/service management category to consolidate fragmented systems into a single platform for its Hong Kong operations. The deployment centralized service contract management, SLA-driven request processing, and operations management, positioning 8Manage Service as the primary platform for service operations and customer support. Implementation scope emphasized unified request tracking, SLA orchestration, and operational dashboards aligned to Forida's service workflows.
The rollout leveraged 8Manage Service's ITSM/service management capabilities to configure service contract lifecycle controls, SLA definitions, ticketing workflows, and escalation routing, with configuration focused on SLA-driven request processing and operational management. Operational coverage targeted service operations and customer support teams in Hong Kong, and governance was tightened through centralized contract and SLA models within the application to standardize workflows. The vendor's ITSM page credits the implementation with improved team efficiency and customer satisfaction, and module usage for ITSM and service management is indicated on the vendor documentation.
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Fujitsu Hong Kong | Professional Services | 150 | $60M | Hong Kong | WisageTech | 8Manage Service | IT Service Management | 2018 | n/a |
In 2018, Fujitsu Hong Kong implemented 8Manage Service Category to deliver an integrated enterprise management platform across CRM, project management, procurement and IT/service management in Hong Kong. The deployment targeted unifying transactional, project and service data to accelerate decision-making across professional services operations and to provide a common data model for sales, delivery and procurement teams.
The implementation included core modules for CRM, project management, procurement and 8Manage ITSM service management, with configuration work to support mobile timesheet entry and approval workflows. Approval workflows were reconfigured to shorten signoff cycles, and procurement functionality has been subject to ongoing customizations to align with local purchasing processes.
Architecturally the rollout consolidated those modules into a single platform with web and mobile interfaces and a centralized data model to reduce manual reconciliations between business functions. Operational coverage was limited to Fujitsu Hong Kong and focused on professional services delivery, sales support, procurement and IT/service desk operations.
Reported outcomes cited by the vendor include faster approvals, reducing cycle times from 1 to 2 days to under an hour, improved mobile timesheet entry, and continued procurement customizations, and module usage including 8Manage ITSM service management is listed on the vendor client page. Governance changes emphasized workflow ownership and process configuration to sustain the unified enterprise management platform.
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i-Sprint Innovations | Government | 110 | $15M | Singapore | WisageTech | 8Manage Service | IT Service Management | 2023 | n/a |
In 2023, i-Sprint Innovations implemented 8Manage Service, a Service Management application, deploying 8Manage FAS across its Singapore operations to centralize customer records and automate marketing, sales and customer-service workflows. The rollout targeted the company’s Government-sector activities in Singapore and focused on unifying customer information and service handling processes across business functions.
The implementation configured core functional modules of 8Manage FAS including CRM, PM, OA and the service management module. CRM was used to centralize customer records and profile data, PM supported project and engagement tracking, OA addressed internal office automation and approvals, and the service management module provided ITSM aligned capabilities for incident and service request handling.
Operational coverage remained centered in Singapore, with the deployment emphasizing cross-functional automation between marketing, sales and customer-service teams and central data governance to reduce silos. The vendor’s client case listing and client page report improved customer-data visibility and enhanced service handling following the 8Manage Service deployment, and the project documentation highlights the service management module as a primary component of the implementation.
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