List of ABC Web2Agent Customers
Amsterdam, 1087MN,
Netherlands
Since 2010, our global team of researchers has been studying ABC Web2Agent customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ABC Web2Agent for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ABC Web2Agent for Call Center include: Custom Connect, a Netherlands based Professional Services organisation with 800 employees and revenues of $150.0 million, Custom Connect, a Netherlands based Professional Services organisation with 60 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using ABC Web2Agent, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ABC Web2Agent customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Custom Connect | Professional Services | 800 | $150M | Netherlands | ABC Solutions | ABC Web2Agent | Call Center | 2015 | n/a |
In 2015, Custom Connect deployed ABC Web2Agent from ABC Solutions to run campaign-oriented telesales, telemarketing and customer-service contact centre operations, leveraging the product's scripting, workflow and reporting capabilities within the "" Apps Category. The implementation was recorded in 2015 and went live the same year, aligning the ABC Web2Agent rollout with the company’s contact centre and outbound campaign agenda.
The ABC Web2Agent deployment was configured to support agent scripting and campaign workflow orchestration, with reporting modules implemented to provide supervisor and campaign-level visibility. Functional modules emphasized outbound campaign controls, call scripting for consistent agent execution, and operational reporting for call-handling trends and campaign performance.
Operational coverage centered on contact centre, telesales and customer service teams in the Netherlands, with ABC Web2Agent used to standardize campaign scripts and centralize reporting for campaign planning and execution. Governance focused on campaign workflow controls and scripted agent interactions to ensure consistent execution, and the project went live in 2015 delivering more efficient outbound campaigns and improved call-handling metrics as recorded by the customer.
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Custom Connect | Professional Services | 60 | $11M | Netherlands | ABC Solutions | ABC Web2Agent | Call Center | 2015 | n/a |
In 2015, Custom Connect deployed ABC Web2Agent to support contact center operations across its Netherlands sites. ABC Web2Agent was provisioned as the Call Center application to support customer service, campaign based telemarketing, and BPO activities across the company.
The implementation emphasized core ABC Web2Agent capabilities inferred from the vendor product profile, notably outbound, inbound and call blending modules. ABC Web2Agent was configured to deliver campaign management workflows, dialer controls and agent desktop routing, aligning call handling with campaign schedules and queue priorities.
Operational scope covered contact center teams across multiple Netherlands sites, focused on campaign operations and customer support functions. Governance centered on system configuration and campaign orchestration to standardize inbound queue handling and outbound campaign execution, with a phased rollout approach across sites.
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