List of Ably Chat API Customers
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Since 2010, our global team of researchers has been studying Ably Chat API customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ably Chat API for API Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ably Chat API for API Management include: HubSpot, a United States based Professional Services organisation with 8246 employees and revenues of $2.63 billion, Sportsbet, a Australia based Leisure and Hospitality organisation with 7000 employees and revenues of $1.26 billion, 17LIVE, a Japan based Media organisation with 745 employees and revenues of $191.0 million and many others.
Contact us if you need a completed and verified list of companies using Ably Chat API, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ably Chat API customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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17LIVE | Media | 745 | $191M | Japan | Ably Realtime | Ably Chat API | API Management | 2023 | n/a |
In 2023, 17LIVE partnered with Ably Realtime to implement Ably Chat API. The implementation targeted live streaming and community engagement across the Asia region, Apps Category . The work centralized real-time chat as a first class capability for 17LIVE's large scale live streaming platform, designed to handle billions of messages annually while enabling higher-frequency user interactions.
The deployment delivered core chat capabilities including reactions, virtual gifting broadcasts, and 1:1 and 1:many chat flows, using Ably Chat API as the primary messaging layer. Configuration focused on channel-based messaging, presence signaling, and event routing to support synchronous interactions during live streams and community moments.
Technically the integration embedded Ably Chat API into 17LIVE's streaming stack and client applications, providing scalable real-time connectivity and message throughput across mobile and web clients. Operational coverage was Asia region wide, with the runtime architecture optimized for high fanout message distribution and durable message delivery to support persistent chat and live gifting events.
Governance emphasized product level rollout across community and streaming teams, aligning chat feature availability with moderation workflows and session orchestration. The implementation delivered measurable increases in interaction volumes and session times and supported improved retention metrics as reported by 17LIVE following the Ably Chat API deployment.
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HubSpot | Professional Services | 8246 | $2.6B | United States | Ably Realtime | Ably Chat API | API Management | 2022 | n/a |
In 2022, HubSpot deployed Ably Chat API to power live chat within its Conversations and CRM experience, aligning to the Apps Category . The implementation embedded Ably Chat API into HubSpot's platform to enable real-time customer conversations at scale, supporting more than 500,000 business-critical conversations per month and serving HubSpot's global customers.
The Ably Chat API deployment emphasized core realtime messaging capabilities typical of a chat API, including channel-based messaging, presence awareness, event-driven delivery and message persistence. Configuration and operational tooling centered on API-driven message routing, pub/sub orchestration and client SDK integration to surface conversation threads directly inside HubSpot Conversations and CRM records, enabling CRM and customer service use cases.
Operational coverage focused on CRM and customer service workflows, with the Ably Chat API integrated into HubSpot's Conversations UI and CRM experience to handle session lifecycle, conversation threading and real-time agent-customer exchanges. The case study notes notable scalability and cost improvements following the rollout, indicating the integration reduced scalability constraints and lowered operating cost exposure while maintaining low-latency conversation handling across HubSpot's platform.
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Sportsbet | Leisure and Hospitality | 7000 | $1.3B | Australia | Ably Realtime | Ably Chat API | API Management | 2022 | n/a |
In 2022, Sportsbet integrated Ably Chat API, , to deliver the chat capability for its Bet With Mates product. The integration targeted customer engagement in betting use cases and was implemented to support sustained conversational flows within the consumer mobile application.
The deployment used Ably Chat API as the core module providing realtime pub/sub, presence, and message persistence capabilities and was provisioned on a dedicated Australian cluster to meet strict security and latency requirements. Configuration covered channel-based group chat and moderation controls aligned to wagering conversations, with typical chat features such as message ordering, delivery acknowledgements, and session presence inferred as part of the Ably Chat API implementation. Ably Chat API operated as the application layer responsible for message routing and throughput management during high concurrency.
Operational coverage focused on the consumer product team and the Bet With Mates user base across Australia, supporting peaks of approximately 4.5 million messages per day. The implementation sat within the realtime messaging tier of the sportsbook technology stack and interfaced directly with the mobile front end for client-side event handling and user session state.
Governance included cluster isolation within Australia to satisfy data residency and latency controls and a product-led rollout for the Bet With Mates feature set. The Ably Chat API integration produced strong adoption and sticky behaviour among users, supporting high-volume conversational engagement.
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