List of Accertify Chargeback Management Customers
Accertify
2 Pierce Pl Ste 900,
Itasca, 60143-3133, IL,
United States
Itasca, 60143-3133, IL,
United States
1 630-735-4400
Professional Services
500
$100M
Since 2010, our global team of researchers has been studying Accertify Chargeback Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Accertify Chargeback Management for eCommerce Fraud Protection from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Accertify Chargeback Management for eCommerce Fraud Protection include: Target Australia, a Australia based Retail organisation with 13500 employees and revenues of $1.80 billion, Express, a United States based Retail organisation with 10500 employees and revenues of $1.70 billion, Viator, a Australia based Professional Services organisation with 250 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Accertify Chargeback Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Accertify Chargeback Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Express | Retail | 10500 | $1.7B | United States | Accertify | Accertify Chargeback Management | eCommerce Fraud Protection | 2010 | n/a |
In 2010, Express selected Accertify Fraud Management and implemented Accertify Chargeback Management as part of an eCommerce/payments (finance) deployment in the United States. The solution went live in October 2010 and the deployment is documented to have reduced order held rates by approximately 80 percent and to have produced a 91 percent reduction in peak chargeback rate.
The implementation centered on fraud detection and chargeback management capabilities typical for the category, including automated order scoring, order holds and a case workflow for dispute resolution. Accertify Chargeback Management was configured to orchestrate chargeback case intake, evidence assembly and automated responses to card network notifications, an inference supported by the documented chargeback reductions. Configuration emphasized rules based scoring and operational playbooks to triage high risk orders and escalate cases into dispute handling.
The deployment integrated with Express ecommerce storefronts, payment processing and order management systems to operationalize holds and automated case creation, supporting finance and payments teams across United States ecommerce operations. Operational coverage included order review workflows, dispute case management and chargeback notification handling across payments, risk and operations, with data flows to automate evidence collection and case lifecycle tracking.
Rollout in October 2010 established centralized chargeback governance and cross functional workflows between operations, risk and finance, embedding standardized rules and playbooks to reduce manual handling. Accertify Chargeback Management functioned as the orchestration layer for chargeback case resolution within Express ecommerce payments operations.
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Target Australia | Retail | 13500 | $1.8B | Australia | Accertify | Accertify Chargeback Management | eCommerce Fraud Protection | 2022 | n/a |
In 2022 Target Australia deployed Accertify Chargeback Management in an eCommerce/payments (finance) use case in Australia. The implementation focused on reducing chargebacks while preserving a frictionless online buying experience, with results measured July to December 2022.
The deployment used Accertify’s multi layered fraud prevention capabilities together with the Accertify Chargeback Management functionality, inferred from the case study outcomes to include automated case intake, rule based decisioning, evidence assembly, and dispute orchestration across the chargeback lifecycle. Configuration emphasized automated workflows for case enrichment and standardized dispute packages to support faster dispute resolution.
Operational scope centered on eCommerce payments operations, finance and customer service teams within Target Australia, applying the solution to online order and payment dispute workflows across the retailer’s Australian channels. Technical integration details were not specified in the source material, the implementation context indicates the solution operated across payments and dispute handling processes to align operational owners and case management procedures.
Usage of the Chargeback Management module is inferred from the case study’s chargeback reduction outcomes. Target Australia reported a 71% reduction in chargebacks while maintaining a 99% frictionless customer buying experience, results measured July to December 2022.
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Viator | Professional Services | 250 | $25M | Australia | Accertify | Accertify Chargeback Management | eCommerce Fraud Protection | 2022 | n/a |
In 2022, Viator implemented Accertify Chargeback Management along with Accertify fraud management as an eCommerce/payments (finance) implementation in the United States. The deployment was delivered via Accertify led professional services and completed within months, positioning the Accertify Chargeback Management application at the center of Viators dispute and payment integrity operations.
The implementation covered core chargeback lifecycle capabilities common to chargeback management platforms, including automated intake and classification of disputes, centralized case management for representment, evidence assembly workflows, configurable rules for dispute routing, and reporting for chargeback trends and dispute outcomes. Accertify Chargeback Management was configured to enforce workflow orchestration between risk operations and finance, supporting standardized adjudication and evidence submission processes.
Operational coverage focused on eCommerce payments, impacting finance, payments operations, risk, and customer service functions in Viators US environment. Integrations were aligned to payment processing and transaction data feeds to drive automated dispute creation and evidence linkage, with Accertify professional services coordinating the rapid operational cutover and technical onboarding.
Governance changes included the centralization of chargeback handling into a managed workflow, updated dispute escalation rules, and role based access to case activities to enforce auditability and consistent responses. Outcomes reported in the case study include a reduction in fraud by approximately 75 percent and an early uplift in chargeback win rates of about 11 percent following Accertify Chargeback Management adoption.
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Buyer Intent: Companies Evaluating Accertify Chargeback Management
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Accertify Chargeback Management Coverage
Accertify Chargeback Management is a eCommerce Fraud Protection solution from Accertify.
Companies worldwide use Accertify Chargeback Management, from small firms to large enterprises across 21+ industries.
Organizations such as Target Australia, Express and Viator are recorded users of
Accertify Chargeback Management for eCommerce Fraud Protection.
Companies using Accertify Chargeback Management are most concentrated in Retail and Professional Services, with adoption spanning over 21 industries.
Companies using Accertify Chargeback Management are most concentrated in Australia and United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Accertify Chargeback Management across Americas, EMEA, and APAC.
Companies using Accertify Chargeback Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 33.33%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 66.67%.
Customers of Accertify Chargeback Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Accertify Chargeback Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of eCommerce Fraud Protection.